I think india is just not built for tourism and hospitality- especially in the 3star category. Outside, it’s so filthy dirty and full of dust. Traffic is horrible and it’s just total chaos.

While asleep around 11PM. I had a couple walk in to the room. They got in to the room with a key given to them by the hotel receptionist. You have to go to the receptionist everyday to get your room reassigned to you throughout your stay. That nice couple had been there for a few days already and had a few more days left to their reservation. So they walked in to the room that they had been assigned to for the reservation. To them it seemed like we were the intruders. Thankfully the nicest couple were willing to change rooms since they had just 2 backpacks cz they were visiting family during Diwali and had their big luggage with their family. The hotel had double booked one room and given 2 couples the same room key. The worst hotel I have ever stayed at. Staff has nothing to say about it. They couldn’t even admit their mistakes. No apologies from their side either. Rooms look much nicer in pictures but it’s dirty in reality. Bathroom is dirty. It is spacious and location isn’t bad but I could’ve gotten way better hotel for similar price around the neighborhood. Staff is absolutely horrible. Receptionist lady was extremely slow and didn’t care about customers at all. They’d try to get until you raise your voice at them. I like to travel and have stayed in many hotels but this was hands down the worst one I had ever been to. I’d rather pay a little more and stay at other place. I’d definitely NOT RECOMMEND this place to anyone. UNSAFE AND HYGIENIC. HORRIBLE STAFF AS WELL.

Internet didn’t work, bad neighborhood, had to request for routine hotel amenities like pillows & bathroom stuff

Staff ok.. but need more clean place

It’s located in the shadiest area of Delhi you could smell the urine in the room so bad that as soon as we saw the room didn’t even seat called Uber and got a better hotel. The owner was very rude and didn’t even understand English

The property was so bad I could not stay there I made a reservation at another hotel. I need you to refund me.

Very nice hotel, staff are friendly and so helpful. Only one thing I want them to improve is, please solve the problem paying by International Credit Card. This hotel was the only place I was declined to use my visa card (issued in Japan) during my stay in India. Other hotels and restaurants, I found no problems using the same card.

Staff are really kind and efficient. However I failed to pay extra bills by my international credit cards. This is the only place I was declined to pay by card, even though it was accepted by other 20 restaurants and hotels during my stay.