This is a wonderful hotel. One of the best we’ve ever stayed in. The only reason some people might not like it is the noise because it’s right on the square. But we love that aspect of it. We also love the town of Puebla. We will definitely return to this beautiful city and this wonderful hotel.

I had two rooms for my family at this location . Both are small and there were no windows. Very few rooms have a view of Zocalo. One of our rooms had an extreme buzzing noise from the AC unit . Everything about this hotel was uncomfortable

Pros: Great location in the town square. Service was excellent. Roof-top restaurant has a beautiful view. indoor and outdoor dining. Ground floor restaurant (inside and outside) was very good with excellent service. Room was very clean and comfortable. Mattress very good. (Small rooms are updated and better than appear in photos.) Has room air-conditioner. Cons: Even with a room at the back of the hotel, the musicians on the ground floor could be heard at night. (They ended by 9:30-10:00.) Not a big deal, but the lobby is being renovated so nowhere to hang out - although the staff is accommodating with seats if you need them.

Great stay

This is a great spot in the Centro Histórico. Walkable to many cultural sites and adjacent to the Zocalo. Many great restaurants within walking distance. Despite being next to the plaza, the windows were soundproof. The room was very comfortable. I would choose this hotel again.

Huge hotel room, awesome location! Luis the bellman was very cool during both stays. Other than that the people especially in the evenings seemed disinterested in making us feel welcome. Even though the makeshift front desk was right by the front door, some people wouldn’t even raise their heads as we walked in. It’s a very pretty hotel and the room was huge. Bathroom was nice with a huge shower , unfortunately with little water pressure. One evening when everything had closed already we bright tacos back to eat, and they looked at us weird when we asked to eat at a table in the already closed restaurant. Ivan was kind enough to take over the situation and even bring us silverware and napkins. Finally upon checkout, they inspected the room which we keep clean on our own, and found a washcloth that we told them had make up on it, and they charged us 100 pesos(6 dollars) Seems a little ridiculous to me and left a bad taste in my mouth! The receptionist was even rude about it. We enjoyed our stay but expect more warmth out of a nice hotel like this. Highly recommend a visit to puebla.

I love the hotel, it is always convenient. The studio we rented was not very comfortable, no natural light, next to a cleaning room where the was always noise, people slammed their doors and we could hear it at all times.

Literally the best hotel I’ve ever stayed at

Location ,location, location. wonderful stay in the heart of beautiful Puebla.

The Room to small for a hotel = Montelongo room. The Bed smelling Bad the blanquet tthe pillows I complain. The next day change blanquets The little safety box do not open the tecnitian remplace bateries. Workers hammering, drilling from 7 AM to 7PM The location. The Zócalo everyday has live music from 6PM to almos midnight- - to noisy THE HOTEL CHARGE ME $ 500.00 pesos for BLANQUETS. We never ever return to this MOTEL.

The room was much smaller than what was shown at the time the reservation was made. Too tired to make any changes and a very well decorated small room.

All staff were great and attention was excellent, very good location!!!

The hotel is amazing. Super clean, great staff. Juan, was very helpful the entire stay. Location is amazing, close to all great museums, galleries, shopping and restaurant.

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Some of the front desk staff not too friendly. Always looking down .

Stayed a total of 7 nights ( I renewed my reservation). Staff is very attentive, they identified me by my name as I walked in and out. Felt very safe. Multiple safety filters. Hotel is even more beautiful than it looks in pictures.

Location is definitely their forte. Right in front of main plaza. Restaurant and terrace are great. Terrace has probably the BEST VIEW of the cathedral at night ( perfect for drinks, which were great by the way). Room is renovated and clean, it has everything you need, bed is comfortable. My only issue is the bathroom and shower are too small for a boutique hotel. Staff is GREAT, however, when I asked about the possibility of an upgrade (platinum VIP member) the lady told me " well thats the room you reserved". I dont think she meant it in a mean way, but made me feel bad for asking.

Beautiful hotel in a great location. Staff are amazing. Excellent customer service. Both restaurants served great food. Will definitely be back here.

Stayed in the Junior Suite with the cathedral view for 4 nights, very spacious and comfortable, staff is extremely friendly and helpful. Hotel is beautiful, but it can get loud at night from the Zocalo, and the noise of chairs dragging around from the rooftop restaurant.

Beautiful boutique hotel with best location in town across from the zocalo. Unfortunately we were given a room without an exterior window. The windows opened to an interior corridor. I made a request for a room with a view but none were available. The room was beautifully decorated but was too small for a desk or chair so I was forced to do my computer work on the bed. At this price I expect hotel rooms to have a desk and chair. We also had an issue with noise. Neither the door nor windows were soundproof. Noise from the lobby and restaurant interrupted our sleep.

The hotel room was excellent. Very clean and spacious. All the amenities were made available. The hotel was overlooking the Zokolo and we were worried that it was going to be very loud, but the soundproof windows made it very quiet. The hotel was very accommodating and allwoed me to check in early. We arrived at 12:30pm and although checkin was 3pm we were able to check in.

Beautiful hotel right in the heart of the city. Very well decorated, clean and absolutely charming.

very convenient and right at the city centre tidy room excellent restaurant, excellent steak and service highly recommended

Great view to the zocalo and catedral .. we love the dinner at the roof terrace restaurant

The price included a full American breakfast.

Hotel was very elegant. Our room was clean and spacious. Staff was amazing and accommodating for allowing an extra guest with us.

I loved this property. The location is perfect to walk around downtown and go to the restaurants that are at the plaza. Staff was very kind and friendly, definitely I give them a 5 star rate.

Chaming hotel with great location! It would be great to have access to nearby parking. There is remodeling going on at this time.

Great location, beautiful hotel, would definitely visit again!

I had a call to my room and then few minutes later a multiple calls on my cell phone. It was an extortion call. I’m not sure if some of the staff was involved

The hotel was so nice, the rooms had a lot of space and so pretty I loved this hotel, the staff super nice, and the food was delicious, if I would go to Puebla again definitely I would stay there, everything was walking distance. I definitely give it a 100%

Place is excellent. Large rooms, all amnesties (except a large mirror), super friendly staff, and location, location, location. For us, there’s nothing negative about this place. 10 !