Excellent location, no elevators or coffee making facilities in rooms. Room service was very fast and all the staff were beyond helpful and wonderful to deal with. It was a very clean and nice place to stay with a huge Mall just across the road which was perfect.

Friendly personable staff, high quality room, convenient restaurant including breakfast service, arranged travel excursions on our free days.

We were not pick up in the airport for Expedia did not coordinate with then our schedule of check in and arrival . Other thing that Expedia did not coordinate was our tour the number you gave was cannot be contacted , the River tour they cancelled on the day of the tour that I was upset for that was the reason why we visited the place . I finally they contacted us after an hour late of our pick up scheduled just to informed the trip was canceled. I refused to be canceled and demanded us to be transferred in another tour group otherwise we will let them pay our plane ticket and our hotel . So they are forced to provide us another tour group . Your rate to us is very high when we direct to them it much cheaper and you don’t provide a good coordination service . Once you got the payment , we are of it’s own which was very stressful for your telephone number you provided no body return the call . I cancelled the second tour Honda bay 3 days ahead of time of the actual schedule so we expect a refund for that . since in your guide line 3 days a head cancellation. With this bad experience with Expedia poor coordination and service we don’t like to use Expedia at all nor recommend to our friends and family . Please improve your service .

Great little hotel. Nice and clean. Great pool. Nice that it is across the street from SM Mall. Ive stayed here numerous times and keep coming back.

Great little hotel. Nice and clean. Great pool. Nice that it is across the street from SM Mall. I've stayed here numerous times and keep coming back.

This is more of a boutique hotel. The shuttle was great and picked us up on time. It’s literally right beside the mall and close to a lot of places to eat. Overall my stay was great and would stay here again.

This is more of a boutique hotel. The shuttle was great and picked us up on time. It’s literally right beside the mall and close to a lot of places to eat. Overall my stay was great and would stay here again.

The staff was very welcoming and accommodating, the bed is huge and comfortable and the rooms has air condition which is of course very nice for everyone not used to 30°C. They are always ready to help and even arranged for a birthday cake and song for my fellow traveller when we returned from one of our tours!The hotel offers 24 hours in-house massage, and I am sorry I only had time for one treatment as the masseuse was both professional and skilled.The hotel location is also really good for shopping as it lies but a very short stroll from the newly built and modern mall SM. I found the mall to have great prices for high quality clothes, shoes etc and Id really recommend it if youre a bit tired of haggling prices at the market. All in all the hotel is a great place to stay, but it shows that it has been a while since it was last refurbished. It has a dated look, but thats not so important. The bathrooms in particular are not in great shape though, but they are clean and functional. The showers should be replaced and the exceptionally noisy ventilation as well. Some rooms have power sockets with both EU/Asia - be sure to ask for one if you forgot your adapter.

The staff was very welcoming and accommodating, the bed is huge and comfortable and the rooms has air condition which is of course very nice for everyone not used to 30°C. They are always ready to help and even arranged for a birthday cake and song for my fellow traveller when we returned from one of our tours! The hotel offers 24 hours in-house massage, and I am sorry I only had time for one treatment as the masseuse was both professional and skilled. The hotel location is also really good for shopping as it lies but a very short stroll from the newly built and modern mall SM. I found the mall to have great prices for high quality clothes, shoes etc and I'd really recommend it if you're a bit tired of haggling prices at the market. All in all the hotel is a great place to stay, but it shows that it has been a while since it was last refurbished. It has a dated look, but that's not so important. The bathrooms in particular are not in great shape though, but they are clean and functional. The showers should be replaced and the exceptionally noisy ventilation as well. Some rooms have power sockets with both EU/Asia - be sure to ask for one if you forgot your adapter.

5 star on services,staff friendliness and accomodations,cleanliness , few steps from SM is a big plus . I felt its my second home with some added service perks. The only thing that spoiled my stay and probably most ,was very poor WIFI connection in the room most of the time NONE at all , you still need to go downstairs to the lobby or bar to have a good connection.Hhhmmmm...☹️☹️

5 star on services,staff friendliness and accomodations,cleanliness , few steps from SM is a big plus . I felt its my second home with some added service perks. The only thing that spoiled my stay and probably most ,was very poor WIFI connection in the room most of the time NONE at all , you still need to go downstairs to the lobby or bar to have a good connection.Hhhmmmm...☹️😣☹️

ethis is small resort. but employees are very kindly for me. small pool, small room, small front garden.

Good location and really nice staff very helpful and understanding of personal needs

Staff hardly speaks or understands English. This makes it very hard to communicate and when we asked gor questions there seems to be misleading. As an example i was told that my check out was at 10:00pm so my flight was schedule for 8:00pm. Then i was called to inform me tgat check out was at noon. I would not recommend this place unless you can speak and understand their language.

Quick reply to our emails, and they have a free shuttle service which makes everything convenient.

i've never been to a hotel like this one, very strict with evrything! we cannot even bring food in the room, so strict w/ visitors, kept calling the room 10pm to tell us the visitors has to go, we have to pay for the pool 350/adult. sorry but never again.

Excellent! A 3 star, town centre hotel with 5 star service.

Stayed here multiple times but the last two were not so good. Stayed here in November 2017 and there was no cable tv or internet for the entire week. They blamed the rain but other hotels and restaurants had it. Then stayed here last week for a week, 4/18. The maids, (Men) made more noise starting at 0700 then a busted chain saw. They woke me up every morning slamming doors and shaking that damn mop broom. I asked them every morning to stop it and again, the next morning, they were back at it. Then one night after 10:00 pm, a worker is running a power buffer in the hallway banging it on the doors and walls. Then several times they had a party underneath our room where they sang karaoke. Then another night, they had a band with a loud drum. Really? Left our room more than once to get away from the noise. Then when we checked out and was on our way to the airport, an issue came up over a 35P bottle of water. I paid for one bottle but apparently some are free and others your are charged. Had to pay the driver 35P just to continue to the airport. I have stayed here multiple times and love this place but the last two times has taken its toll. I will not go back. Pretty said because it was once an AWESOME place. Photo is employee unplugging the Floor buffer after I yelled at him. After 10:00 PM!

Good rating. Very clean and close to airport. Hotel offers a shuttle to airport.

Was good location near SM mall and down tone ,quite place

Rooms were large and enjoyable. very pleasant stay for Palawan Princesa. well situated for downtown and close to everything.

Was all great!

Pillows were too soft, bed was too hard. Breakfast was free but serving sizes were too small. Wifi was slow.

If you plan to go to Puerto, this hotel is close to everything including the airport. They provide shuttle to airport for free. Nice personnel!

This is a nice budget hotel with a pool & v. good Japanese restaurant, close to the Airport & a forthcoming SM Mall. They can arrange all the necessary tours for you...

Great hotel and customer service. the rooms were very clean and the stay was very comfortable. The wi-fi connection in the room was horrible and had to use the wi-fi in the hotel lobby. The sushi at We Be restaurant was pityful but the rest of their food was great.

Staff were helpful and accommodating. The place is clean and quiet.

Great hotel, friendly staff, close to everything. Out of the 8 hotels ranging from 2 to5 star this was hands down the best of our stay. Highly recommend to everyone including familys with children.

Great hotel, friendly staff, close to everything. Out of the 8 hotels ranging from 2 to5 star this was hands down the best of our stay. Highly recommend to everyone including family's with children.

The hotel is very clean and kept to a high standard. The staff are very friendly and professional they will do there best to make your stay a pleasant one. The area the hotel is in is not the best but it's safe and there's building work going on adjacent to the hotel this is a new shopping mall this means there's a little noise as there working at night too but this did not spoil my stay this will be a good boost to the hotel in the future if I was to go to palawan again I'd definitely stay in this hotel again. A special thanks to Chris, Leo, PJ and the rest of the staff for looking after me. Keep up the good work .......

The hotel is very clean and kept to a high standard. The staff are very friendly and professional they will do there best to make your stay a pleasant one. The area the hotel is in is not the best but its safe and theres building work going on adjacent to the hotel this is a new shopping mall this means theres a little noise as there working at night too but this did not spoil my stay this will be a good boost to the hotel in the future if I was to go to palawan again Id definitely stay in this hotel again. A special thanks to Chris, Leo, PJ and the rest of the staff for looking after me. Keep up the good work .......

We are 11 people total , first time in Palawan. I reserved 3 rooms for 3 days and 2 nights. Our whole stay here is excellent. Customer service is perfect! All staff are very friendly, approachable, always smile and very helpful in everything especially with all the tours we got. Thank you so much! Free suttle pick-up & drop off at the airport. The complimentary breakfast is so good. All the food they serve even lunch is all delicious. My kids love the pool. Air condition is very cold, room is big, very clean hotel and this hotel is very near to mall and a lot of restaurant. I highly recommend this hotel to everyone.