Great experience of a traditional ryokan. Super friendly staff, and a kids friendly place. As a foreigner you have to be prepared to eat fish and miso soup with tofu for breakfast.

The shuttle to pickup/drop off to and from Ogoto Onsen Station was great; otherwise, it would be a 10 minutes walk with luggage! Our tatami room was very traditional and offered a great view of the lake. Only downside is no blackout curtain so the room is nice and BRIGHT at 6 o'clock in the morning! The 10-course (I think) dinner was interesting and filling; it took us 2 1/2 hours to finish. One note though, the massage was not very pleasant but then again, the appointment was 10pm so I wasn't expecting a great masseuse at that time. Overall, it was a very pleasant experience.

This is a small onsen ryokan with limited amenities, compared to other ones we stayed before. The front desk staffs are very friendly and professional. The check in process was amazing! We were seated at the cafe enjoying tea and sweets while the staff explained the info to us. We were staying in the Nakagawa special room on the premium floor. Although the room is a bit small, the Nakagawa wooden furnitures/decorations are so unique and beautiful. The room has an open air onsen bath so we don’t have to go to the public one. However, the view is quite far from the lake and it’s not much to see. We had our dinners at the Japanese private dinning room overlooking the beautiful zen garden. Food was good and service was amazing. The lobby cafe offers really tasty cakes, which it’s a must-have. We also tried the massage, which was surprisingly good! Overall, We had a very good time staying in this onsen Ryokan.

Hotel is nice and clean. Two included meals are authentic and delicious, and they provided different sets (both breakfast and dinner) in our two days stay. Service is outstanding. All their staffs are kind, patient, and get problems solved. I couldn’t find better service anywhere else.

Staff were very friendly and helpful. Everything was very comfortable and food was delicious. Baths are very nice and view of the lake is lovely. Would do again in the future

Beautiful garden by restaurant

We loved the Japanese authenic culture and service from time of arrival to room decoration. Best of all the yukata , dinning a d breakfasts with authentic Japanese dishes. The staff and hospitality are exceptional!!!

Warm welcoming and great staffs

Very nice

Just 40 mins away from osaka by train. Very convenient. Food was exceptional at the two nights Kaiseki course we had. The soba resto at the hotel is also a most try. Noodles were prepared by the owner w limited portion everyday so must book. A little bit disappointed with the open air bath in the room as it’s a bit small

The staff were lovely. We paid for private onsen with a massage after, highly recommend. Dinner was fun and tasty, beautiful presentation. Views from the room were stunning, the open air bath photos are a bit misleading, it's VERY small and deep so no view can be appreciated from the tub. The bed was ok, certainly more comfortable than a mat (I presume) but the pillows were atrocious, I suppose they are traditional with the buckwheat filling but made for a rough sleep. Loved hanging out in the robes and was a great last night in Japan for my partner and I

the staffs are very helpful, can speak fluent English. the room is clean and nice the omi beef is yummy. great experience

Wonderful meals and Owen

The in-door hot spring is absolutely 10 out of 10.

Very friendly staff! Was a happy stay!

Staff was very helpful

早餐及晚餐也很好吃，服務亦不錯，每位員工也很有禮貎。 少少美中不足是，我所訂的open air bath 日式套房內的水不是溫泉水，當我在hotel.com訂時並沒有說明（反而酒店用電郵提醒本人該房的水不是溫泉水），由於知道的時間太晚，所有同grade有溫泉水的房已fully booked,沒辦法加錢換，很可惜呢！（但公衆溫泉也不錯，浸了兩次，一早一晚，兩邊共四個池也浸過，很舒服）希望未來hotel.com可注意open bath是不是溫泉水此點。

It is a beautiful resort, with an aged but quaint look and feel. There is a private spa which can be booked so your group of friends can share a bath. Food is very exquisite, and traditional Japanese ryokan style.

Great stay, staff was extremely friendly. The place itself is dated but they are renovating. Highly recommend the private onsen

Exceptional services and hospitality. We had a very good experience staying here and would definitely come back again. Our room had a perfect view facing Biwako and the food was amazing.

Top service and room facilities for an Onsen hotel. The breakfast and dinner were delicious. We tried both of their private and public Onsen and they were both good. The hotel even ring me from Japan to confirm my arrival time at the train station so they can arrange a shuttle bus for pickup.

Top service and room facilities for an Onsen hotel. The breakfast and dinner were delicious. We tried both of their private and public Onsen and they were both good. The hotel even ring me from Japan to confirm my arrival time at the train station so they can arrange a shuttle bus for pickup.

It was amazing! It was my first time at a ryokan and it was better than anything I have ever imagined. Attentative staff, tons of services (karaoke included) and just the perfect atmosphere. Can't wait to come back!

We were on the way from Kansai to Kanazawa and spent a night in this hotel. It is in a quiet location with good setting. Plenty of parking space. The staffs are very welcoming. The room is clean and spotless. There are two public bath areas which are swapped for men and ladies everyday so we can have a feel in both areas. The breakfast and dinner are good and satisfying. Would recommend this hotel when traveling in this area.

We were on the way from Kansai to Kanazawa and spent a night in this hotel. It is in a quiet location with good setting. Plenty of parking space.The staffs are very welcoming. The room is clean and spotless. There are two public bath areas which are swapped for men and ladies everyday so we can have a feel in both areas.The breakfast and dinner are good and satisfying. Would recommend this hotel when traveling in this area.

The staff was so kind and spoke amazing English. Our traditional room had a great view of the lake and an open air bath. Honestly I found the floor mat beds to be uncomfortable. The yukata was a cool experience though.The Onsen baths were nice, though we struggled a bit to fully relax because it there are a lot of rules and customs involved, like washing yourself beforehand in the little stalls, where to put your towel, etc. Even though we read up a bunch, it was still a bit stressful to make sure we weren’t doing anything wrong. The hot springs water is so hot you can’t really stay long. We did enjoy a private bath in the late evening before going to bed. Perhaps starting in the private bath would’ve helped us feel more at ease in the public. I’m a bit surprised so many people have said the food was amazing. While beautifully presented, the Kaiseki meal was so far out of our Western palate comfort zone, we honestly could barely eat half of it. And we were so afraid to be rude by not eating the meal, so it was again quite stressful. I had selected the Omi beef meal option because my husband doesn’t really like fish. I didn’t realize that the rest of the courses would be fish. We probably should have told them before, but we didn’t know. We skipped breakfast because we were so scared off by the dinner. If you’re not adventurous, I would recommend skipping the Kaiseki meal and eating at the other restaurant that is more western-friendly. Or maybe worry less than we did.

The staff was so kind and spoke amazing English. Our traditional room had a great view of the lake and an open air bath. Honestly I found the floor mat beds to be uncomfortable. The yukata was a cool experience though. The Onsen baths were nice, though we struggled a bit to fully relax because it there are a lot of rules and customs involved, like washing yourself beforehand in the little stalls, where to put your towel, etc. Even though we read up a bunch, it was still a bit stressful to make sure we weren’t doing anything wrong. The hot springs water is so hot you can’t really stay long. We did enjoy a private bath in the late evening before going to bed. Perhaps starting in the private bath would’ve helped us feel more at ease in the public. I’m a bit surprised so many people have said the food was amazing. While beautifully presented, the Kaiseki meal was so far out of our Western palate comfort zone, we honestly could barely eat half of it. And we were so afraid to be rude by not eating the meal, so it was again quite stressful. I had selected the Omi beef meal option because my husband doesn’t really like fish. I didn’t realize that the rest of the courses would be fish. We probably should have told them before, but we didn’t know. We skipped breakfast because we were so scared off by the dinner. If you’re not adventurous, I would recommend skipping the Kaiseki meal and eating at the other restaurant that is more western-friendly. Or maybe worry less than we did.

The staff are friendly and sincere

Ichiban great! Japanese respectfully... Love it! Thank y

Ichiban great! Japanese respectfully...Love it!Thank y

Very nice ryokan with great service. The omi beef meal is very good. We really enjoy the stay there.

Relaxing experience. Very friendly staff. Lake views.