Reallly poor value. I think it used to be upscale but gone to seed. Example: room outlet didn’t work, shower door wouldn’t close, orange mold in the bathroom. Staff & service were poor. Example: had to pay $3.50 for a lobby coffee which was stone cold, so they microwaved it - LOL.

It was excellent! I appreciated all you had to offer. We were very comfortable.we will rrturn.

Lovely common area with a bistro serving food. Nice ambience.

All good

Very nice

One working elevator for 5 floors is not acceptable! No room service for meals after a long long drive was very inconvenient. A full length mirror In the bathroom where a shower is being taken is truly misplaced. There is a ridiculous number of quality hangers in the ill designed closet.

Loved the food and pool and hot tub

good

Toilet needs repair. Heating unit ver loud.

The property was very nice and clean with veryfriendlystaff.

It was a little disappointing there was no continental breakfast. Most hotels these days offer that service. The mattress was a little uncomfortable. The positive was they served Starbucks. To offset no breakfast, maybe offer a welcome gift to guests with bottled water and snacks upon check-in.

The prices at the Bistro were way to high for the quality of food and the hours of operation were not good.

My stay was nothing but comfortable and amazing

The toilet didnt work. There was no maintence working the weekend so the front desk moved us to another room. No problems after that.

I like the location of this facility. The staff is friendly.

Safe place to walk. Lots of dinner options nearby

Over priced and you had to pay for breakfast.

Everything was nice for our overnight stay. Thanks.

I visited my brother in New York this past week. On the return trip, I stayed at Hagerstown Courtyard. The stay was exceptional. I have allergies and the room was animal-free as requested. I stayed in two other Courtyards going and returning. The one in Kingston, NY, was great as well. The one in Harrisburg, PA, was awful. They are allowing pets in the hotel I suspect. Service dogs are usually put on the ground floor. These dogs are trained. Some people are using what is known as emotional comfort dogs and cats which are not trained one can ask a therapist or dog to declare them as an emotional comfort animal. There is a huge difference between the highly trained service dog. However, I have to have a room that is free of any animals. This hotel had me in a great room. The whole place was really clean.

I guess a cool thing is that it's at one end of a giant shopping center/mall, so the food options are plentiful even late.

It was clean and very comfortable. Staff were nice

convenient location for a long drive along I81

Very nice

The staff was friendly, room was nice. However, the reason we chose to stay at this hotel over others for our night was for the pool/jacuzzi, which was closed until right before we had to leave. We decided to go an hour before checking out (when it opened) and the jacuzzi was so hot no one could enter it. Another hotel guest warned us before we were burned, but overall it was disappointing since that is why we chose the hotel.

The building was right off the highway next to a mall. plenty of good food choices from $ to $$$. Staff was friendly. The only negative is that the person tending bar did not know how to makele mixed drinks. A person in our party ordered a margarita and they used Tangeray instead of tequila (gack!)

The women at the front desk, who checked us in, was delightful, very friendly and efficient.

Very friendly staff. Spacious room. Close to loads of restaurants and a mall.

I had a great stay, comfortable and quiet. Staff is amazing!! The pub food..... could improve.

Amazing

Wonderful and helpful staff. The manager Kylle is very accommodated.

Great hotel. Fairly large rooms and plenty of space for 2 adults and 2 kids. TV was a bit small for the room so had to slightly squint when laying in bed to read channels. Might’ve been the days we stayed but nothing available for kids to watch. Location to restaurants and food was fantastic. Even mall and outlet shopping. Service inside hotel was great. Front desk assistance was very friendly and accommodating. Quiet atmosphere and very clean. Only downside was, the day before leaving, the elevators broke and we had to take the stairs. Not a big deal since we enjoy walking and we were only on the 2nd floor but can’t imagine how others on the higher floors managed with luggage. Optimistically speaking, the hotel helped everyone burn a few calories and was in fact, quite eco-friendly.

Great service, friendly staff. I enjoyed the small shopping center near the hotel. Convenient and lots of tasty restaurants nearby.