Simple, clean room and bathroom at a reasonable price. Staff was friendly and helpful.

Ive stayed here before and the check in staff remembered me as was very very nice. My only issue is not fridge in the room.

Centrally located, wonderful staff. Thank you!

Had an event at Stanford - easy and walkable to campus, close to train, lots of local restaurants.

Great location!

Professional & courteous staff, great accommodations & location

Perfect in and out stay for Menlo Park area. Walking distance to everything and great front of house staff

My room was on the first floor. It was very noisy - because the floors aren't carpeted, the guest upstairs sounded like they were having a flamenco dance party until midnight. There was a loud buzzing and clicking noise every 5 minutes in the room that I couldn't find the source for. The room was just off the very noisy breakfast room that filled with people at 7am. The conditioner and shampoo bottles in the shower were out. The room was VERY small, and there was no place to put my luggage except on the floor. When we arrived, the key card maker was out, so the very nice staff had to let us in and out of our rooms anytime we came and went. Great location! Comfortable bed. But wouldn't stay here again.

A club behind the hotel and on weekends is noise until 2am

Room was cozy and clean.

The room didn’t have a safe or closet. The elevator wasn’t working one day. The heat didn’t work in our room, but the manager did bring us an extra blanket and a space heater. On the upside, the staff were extremely friendly and helpful. The breakfast was above-average. I liked the 24/7 free coffee, tea, and water. The room was clean.

Not crazy about the open bathroom.

Cute little boutique hotel, and so happy I could bring my dog.

Parking garage across the street from hotel lobby entrance and it’s free on weekend. Cute, clean and comfortable. Great service. Free breakfast.

Open air nightclub crammed into a converted parking lot right night door made lots of noise till 2am the Thursday and Friday nights I stayed, really tough to get to sleep before then and wish I’d known, made the high price I paid ($1000 for two nights) really not seem worth it

Clean hotel with very helpful staff. The room walls are not too thick. Maybe because we were right above the lobby and in front of elevator so it was a little noisy at night. Beds are a little firm, could be softer but linens were nice. Overall a good stay for the money spent, thanks!

Simple hotel without the frills but extremely well located right in downtown Palo Alto - walkable to Caltrain station (2 minutes), Stanford and shops/restaurants on your doorstep. Friendly and helpful staff, would definitely return here.

Morning meal was a little poor.

A bit noisy from businesses on a Friday night.

The staff was very accommodatin and friendly.

Location, location, location.

Hotel Keen couldn't be a more perfect place. The comfort of a clean bed, clean shower and excellent location makes for the best weekend.

Like modernistic yet comfortable decor. Has all needed for an overnight

Oh, this hotel is a hidden gem. Small and quaint. Rooms are small but super clean. Hotel is spotless. Staff is A .

First of all i arrived to be given a room that hadn't been made up. IN fact it was filthy - crap everywhere, rubbish and dirt towels. Was then givn ethe top floor suite but could not get reliable internet coverage the whole time I was there. I t was terrribel, complained multiple times, to no effect. I had a zoom meeting in the morning I had to do on my 4G mobile mobile.Then not enough room for breakfast and has to end up waiting half an hour. Fir the proce and location it was terrible. The worst I experienced on my US trip, for what was about the most expensive hotel I stayed in.

No hot water in the shower. Air conditioning right on top of the bed, very noisy and funky smells. For all of this of course over prized.

Location was good as it is near restaurants and coffee shops. Room was very small and there is not a door for the bathroom. I would skip the “breakfast” here as it was not very pleasing.

We chose this hotel because of its convenient location only one block away from the train station. It's impressive how this modern hotel was packed into a relatively small space with lots of ingenuity. The room was clean and quiet, the bathroom with shower was good and the bed was comfortable so we slept well. Breakfast in the lobby was modest and included a weird brew from an ultra-modern, space-age coffeemaker. All the staff were friendly and helpful. We enjoyed our short stay as it served our purpose well.

Hotel Keen is a great place to stay for solo traveler or couple. The building is older so the insulation isn't great, and the rooms are small with no real "livable" area but it suited my needs perfectly and the photos at booking accurately reflect what you get. The beds are comfortable, the staff was helpful, and everything was very clean. The location can't be beat. Minutes walk to Stanford, restaurants, coffee shops, and coworking spaces. It is a short walk to bus/Caltrain to get you into SF. If you have louder neighbors, you might have an unpleasant experience because noise travels really well through the walls and hallways. I was lucky enough to not have this issue in my three nights there, but I could see it being a problem. Overall, this older building has some flaws, but it was a comfortable sleep and the convenience of the location was worth some minor issues. I will be staying here again. I also wanted to give an update on items mentioned in previous complaints: - The heater was less-than-stellar but got the job done, if slow. - The bathrooms have sliding barn doors. - The windows do face a brick wall. This isn't a surprise looking from outside. - My shower had hot water during my stay, so I didn't have this issue. - My coffee maker worked. There is also a Nespresso machine downstairs in common area. - The concierge is sometimes in the adjacent room, not always at the front desk. This didn't bother me, but may some people.

Worst stay this year so far. My partner and I stayed at this hotel, and had a horrible experience, starting from the time of check-in. There was no front desk to help, only a security guard who had no access to the hotel computer system used for check ins and room availability. We reserved and paid extra money for a king deluxe room, and the security guard gave us a small room with a full size bed that was next to the lobby. We also weren’t provided a room key to access the room. My partner and I had trouble sleeping that night. On top of this, they never replied to our email after reaching out to them about these problems. They’re very unprofessional, and don’t deserve a single star after an experience like this.

CONS: Until I arrived, I wasn’t aware the view from the window was a brick wall of neighbor building (would have been nice to know). I needed to turn the thermostat up to 85° to reach a normal temperature. In-room glasses were not cleaned well. The coffee maker did not work . PROS: Nice shower.

You could hear everything from the rooms, in the hallway, above you below you.