The staff attended to all of our needs and requests. They were so kind and helpful. The Kaiseki dinners and breakfasts were beautiful, various and delicious. The outdoor spa was a perfect way to end each day. Thank you to everyone at Togetsutei for making my son’s and my stay so wonderful in Arashiyama.

Phenomenal traditional Japanese establishment. Refreshing hot spring bath. Well-appointed, Japanese futon bedding was comfortable and authentic. Five stars!

We wish we stayed longer! From entering, everyone was so welcoming and helpful. We stayed 1 night but the room was one of our favourite parts of the entire trip. The rooms were comfortable, lots of space and the open air bath in the room was amazing. If we find our way back to Japan, we will definitely come back. We did not use the other baths in the facility due to us having tattoos but the room was enough. I’m sure they were just as great!

A traditional Japanese hotel which we booked as half board. Traditional Japanese clothes were supplied to wear for the dinner which was a great experience

I think very carefully before leaving a bad review. It's been 3 weeks and we still feel the same way so here are my comments: We booked this Ryokan for 1 night last minute and got it for the "bargain" price of $401 USD. It was supposed to be a Mountain View room with a private soaking tub on the patio in a hotel that advertises natural hot spring water. What we got was a room overlooking the street in the Mountain View Building, a teeny tiny bathtub that you fill up with tap water, also overlooking the street. The spring water was downstairs. Not what we wanted though since it was raining, and we were looking forward to spending the day together privately. Check in was quite late in the day and checkout was 10 a.m. In general the building was in dire need of updating. I know what a $400 a night room should be like and this was most definitely not it. All in all, it was a very poor value.

You can’t beat a hot soak while looking at the mountains. The staff were excellent. No difficulties even with the language barrier. I love this hotel!

The catering is very poor. Almost everything in dinner and breakfast is wild.

The staff is very helpful, he helped us grab luggages to storeroom when we came early. And we appreciated how they take care of our shoes when we leave the hotel and back. The room was the most Japanese style ever for all hotels we stayed during the trip. I love the water streaming decoration outside bedroom, it made me calm and relax. The hot spring was unbeatable, the only regret was I was too late to book the outdoor ones.