They mentioned that we will get a room with beach view and balcón but it was not true. We stay in a room with lake view and a lot of ugly buildings

Ok

They didn’t provide me with our anniversary registration, and moved us to another hotel without notice before we arrived

I like the many pools they have and the food services while you are in the pool.

I really enjoyed the spa. The room was nice. The staff particularly Tony, Andrea, and Stephanie were very professional and helpful. I will definitely come back.

Love all the amenities..not a lot of activities on this side

We have stayed at this location several times, but unfortunately this will be the last time we will be staying there. There are many reasons why. The hotel is old and run down. The rooms we stayed in where decent. We had two rooms and they both had some issues. The door to the bathroom in one of the rooms was extremely loud when closing it. There was no way to not wake someone up in the middle of the night. The main door of the other room was difficult to close without making lots of noise. At night the rooms were bright because of the lights outside, and that was the case even with the blackout blinds. The AC in the rooms, and almost everywhere in the facilities, was not up to par for the type of weather in Cancun. I woke up every night sweating. The only "saving grace" was the ceiling fans right above the beds. The eating options used to be so great years ago. Unfortunately that is no longer the case. The first two meals we had at this resort were great. When we first arrived, the Expedia representative was able to get us reservations (another inconvenience) at Marco Polo for that night. It was good, not great. The food was very good, but it was difficult to fully enjoy it because the AC was not working at all in that restaurant. There were some fan but they were not enough. The last reason for not staying at GR Caribe is the beach. This is not the resort's fault. We could not get is the water because most of the beach has washed away leaving only rocks. Not good!!!

The staff at the resort were very friendly and helpful. My family and I had a great time and my kids loved the Mini Club at the Solaris. Mariana was so caring to mt two daughters. I would highly recommend this resort for a family.

The people are very nice from the front desk, service and servers. Josefina, Auri, Frida and Florencio are the best servers we came across.

Execellent hotel

Stayed there many times over the years. Food was not up to par. Service is still great but it is getting run down in general. Still had fun.

Staff was extremely friendly and accommodating. However, the GR Caribe which is undergoing renovation shouldn't be opened until completed. There was no internet, the elevator wasn't working,

The hotel did not have AC in lobby it look so old , this was like a tale of the American Horror stories without Lady Gaga, the food was horrible except the breakfast. The women seemed to be angry at all times. I will NEVER EVER , go back here. NEVER I WAS ALSO PUSHED TO ALMOST DROPPED ON THE GROUND BY THE HOTEL RECEPTIONIST/MANAGER WHEN THE STORM STARTED AND Everyone WERE RUNNING INTO THE HOTEL FROM ROYAL SOLARIS , he was a short man in business casual clothing. The staff forgot to clean our room for two days we ran out toilet paper and towels

Overall was okay! Besides front desk lady was just rude. Food options were limited

Everything and everyone were perfect!

Beautiful, clean and friendly

It was leaking in the diner, When I need it ice for the room, they brought it twice, then, by the third time there was charging me to bring me ice, The staff was very nice. The food was very good other than the leaks elevators not working. Everything was OK I guess.

We loved it. We were able to share the amenities of the adjoining hotel and they were also great. Our room was clean ans spacious. Will return

We had to be moved to the property next door after wasting half our first day. The elevator was down and we were not notified.

We liked that we were able to use both properties, both properties were nice. The down fall was construction and the Elevator working sometimes. The room that we were in was very with a little kitchen and balcony .

The property was under construction, which we were not aware of. The food was less than desired, and it was extremely noisy and hard to sleep. The staff was amazing and friendly. This was our 4th time to stay, and not sure we will be back.

Old and outdated.

Very rude

The hotel was in construction you can’t sleep after 10 , no any restaurant open all night , they no have night show.

The elevator wasn't working when we arrived and we had to walk 4 sets of stairs and walk to the other end of the building. But other than that, we enjoyed the clean areas, plenty of pools and plenty of food options.

We did like the majority of the property. There were only a few things. 1, there was no beverage service on the beach. 2, the chairs at the pools are not sufficiently spaced apart so that people aren’t tripping over each other. Jacob our server was excellent, always smiling and performing his job Excellent!

Ac never got fixed. Windows are dirty and can’t see out. Unsafe walking in a lot of areas. Ceilings leaking and peeling in a lot of spots from leaks that probably need to get fixed. Chairs at the pool are too close together. Lots of walking just to go to the bathrooms from everywhere. Staff was very friendly and work hard in all the restaurants. I probably wouldn’t go back to this resort.

Beautiful property, excellent service, extremely clean, food and drinks were great, pool was amazing, beautiful beachfront. Only improvements they should do is the WiFi situation it’s not that good and also more outlets in the rooms.

Place needs major update, wall and furniture peeling

This property can't be a 4-star any more. There are signs of wears and tears everywhere starting from the reception area to the rooms, hallways, swimming pools etc. We experienced water dripping from the ceiling, non-working elevators, tiles coming out of swimming pool, door lock/bolt coming out of doors, non-functional faucets, rough towels and toilet rolls at washrooms etc. Wifi was inaccessible from room and TV channels were not there one day. We had to change room twice in a day. Overall the amenities and infrastructure reached to the age of retirement long ago. The only thing that has been keeping the flag high is the efforts of its staff to do the best for the guests.

The property is nice but some areas are under construction. The food is really good. If you want to rest and relax this is the place but if you want party and have fun this is not for your.

Property is dated, needs renovation. Furniture looks old , buildings could use a full renovation. Love the beach, Gr caribe doesn’t have a restaurant to use with out reservations at night.