It was ok. Not to safe due to the next door liquor store and those who hang out. Valet parking shouldn’t use the limited parking on this parking. It impacts those who books this hotel and leaves us with no parking. The noise due to so much traffic for the rooftop for those who do not book with this hotel is ridiculous. We had no television for the first four days. They should due a walk through and make sure everything works. Our cable boxes were never activated. Lots of minor issues that could make it better for those who go out there way to book with this hotel.

Great experience

Hotel is nasty, rooms are moldy but of course you can’t see it with the dark paint because of the moist, balcony is so nasty old dirty and scary, nothing luxurious not for families, restaurant takes for ever to make the food and bar takes decades to make drinks, pool is supper small restaurant needs reservation even though we staying there, breakfast came with missing lots of items we requested on top of that I asked for a few minutes late check out to get the Uber someone said let me check with my supervisor and get back to you he called back saying we honoring an hour and after I checked out they charged $25 for the few minutes to the $200 deposit that was charged for only one night I spoke to the supervisor and he was too rude to refund me so I’ll dispute it with the bank.

I only stayed for a night but really happy I decided to choose this hotel. I wouldn’t have given it a chance but my flight along with so many others have been cancelled and I was stuck. The larger hotel names like Hilton were all sold out. This room was on the affordable size and I was very surprised how pleasant my stay was. The staff was UNBELIEVABLE. In a positive way! Edgardo was the epitome of hospitality. Felt like he happily went out of his way to help. They were all very down to earth yet professional and knowledgeable. The room itself was pleasant. Although a bit run down, I would definitely stay there again. Still nice to have comfortable king size bed with comfortable sheets and pillows. There was also a kitchenette and a stocked fridge with some drinks and snacks. Beers were only $3. The bath was a little dated but other than that everything else made my very stressful day much better. Will return if I’m ever in San Juan.

Good for the price

Staff is very attentive.

Good svs

Great

Beautiful

Best place to stay awesome rooftop restaurant, thanks Sara for hospitality at Eternity Restaurant

I had a great experience here. Once we arrived, I was told that my room with the balcony was being renovated and I was upgraded to another room. The rooms were very clean and staff are friendly. The rooftop was beautiful and the food and drinks were amazing. Thank you to all the staff who assisted in making my stay so special.

Staff was amazing. Breakfast was on time and delicious. Safe didn’t work. Shower has a half curtain. AC worked way too good

The deposit is to high. Is not sound proof. We can sleep because two things. They don't rotate the bed and have the same form from other guest. The room above they cleaned or repaired 11pm to 1am and continue 6 am. Next day.

Great location with parking and rooftop pool & bar!

My room was on the 8th floor very spacious!

The manager, Mr. Miguel, demonstrated exceptional customer service when he discovered that we did not receive an upgrade upon check-in. He promptly sent me an email offering us a room with a great view and impressive amenities at no additional charge. This gesture ensures my return business, and I trust that he will recall our interaction positively.

The staff here is incredible and made all the difference in how we enjoyed San Juan. I also was not expecting to have a balcony which had a nice view. Lastly, the rooftop restaurant Éter and their breakfast was also good!

Excelent service and the rooftop is amazing!!

Service from the staff was excellent.

The customer service was one of best I ever received in a hotel in Puerto Rico. Our room had a small cleaning situation that was immediately corrected by the hotel staff. The courtesy of the staff was of the highest level. I must definitely, stay in this hotel againg.

Great place to stay

Enjoyed our stay. Love the rooftop area. They make really good drinks at the bar.

Our stay was good not great. Hotel was clean could use a little upgrades. Pool was a joke! If you are looking for swimming & lounging near the pool this is definitely NOT the place. It was located on the roof top in the middle of the restaurant area. Did not feel comfortable swimming while people are dinning plus they don't have an lounge chairs. Very strange setup. Restaurants was nice with AMAZING views. Food was good but on the pricey side with not too many options.

There was no peace in the room, I couldn't rest. There is an ice machine that never stops. The noise of the motor is loud and the noise during the stay is very audible.

Would not stay here again.

Nice clean rooms, close to many amenities within walking distance. Good service.

Great staff. Melendez was the front desk host and was very accommodating. My first room did not have adequate work space as I was there for business and he quickly helped me identify a room that work. The staff kept the room clean daily and the shower was great. Also a great restaurant and rooftop pool. Overall great stay. Thank you!

Great

It was a decent experience, not much to complain about, very safe area and people were friendly

The only good thing about this place is the view from the roof.

Near everything

For the price this hotel gives you the value with added benefits. The parking is very safe and convenient and free. The breakfast is brought to your room and it’s good also included as added value . So past reviews are sorta correct , but they have made improvements and are very good with responding to help if you have an issue with anything. The pool is small but it is very unique and has a zero edge with a great view of the city. The food and drinks on the roof too were great . The staff is at this hotel are very kind and helpful.