It was simple and stylish. Very best of Japanese culture.

it very clear that the front desk staff has not been properly trained. When I check out they went rude but it seemed as if I was an annoying task that need to be dealt with when they where trying to do their real work. Not focus on the check out process or me the guest.

Beautiful hotel in the heart of Palo Alto!

Beautiful property with Japanese influences. Zen like feeling in the room, bright and cheery. Rooms however need more mirrors!

Nobu is a truly lovely hotel. We Particularly loved the Zen Garden, and of course the fabulous restaurant. Our only difficulty was with understanding the lighting and blinds system in our room, which was a bit complicated.

Outstanding place to stay. Minimalist, tranquil and chic — ideal for recovering from jet lag.

Close to Palo Alto train and Stanford

there are many things wrong with this hotel. The rooms are laid out terrible and not comfortable. The shades have large gaps so the room is never really dark. They charge for every little thing no free water so thank god I brought some. 50 a day for parking on top of $500/a night room price. The attitudes of the help are snotty. Uppity. the restaurant is outrageous as well.

The hotel is great but the staff could be nicer...

Good bar and restaurant

Over price…. Not so good. Full of the smell of restaurant.

top notch

Poor service 5-stars-motel

Customer service at checkout is some of the worst Ive ever seen!

The hotel is new .. but definitely overpriced.. and it’s not 5 stars at all .. they have a huge problem at the door and with Vale .. welcoming clients at the door is the worse, we were asking the vale guy as he was the only person at the door to help with the bags and imagine .. he answered it’s not my business ..

No laundry service. Very slow food (50 minutes to an hour) from ordering food to getting served - breakfast & lunch.

Best Palo Alto location and top services.

Clean

Upscale, clean, comfortable. Bed was great, but bed pillows were not firm enough. On the 3rd floor closer to street was somewhat a little noisy from workers very early at 5:30 am. But overall a great stay!

This hotel did not meet my expectations, especially considering the rates. The service was not good at all.

Clean, soft floor, favorite was advanced bidet toilet, doors, lighting, and large TV, service was very professional and elegant too

I was disappointed for staying NOBU HOTEL.when I checked in ,the front desk don't according the hotels deposit usd150/night,she taken the USD300/night,i booked 2 rms, tally USD600/NIGHT. after I check out, the front dest account wrong the deposit number return them, and don't know when my deposit will be return?so it's unhappy experience

The hotel is nice but waaayy overpriced for what it is. I’ve stayed at “luxury” hotels for half the price around the Bay Area and this one was no different from the others. The room is nice with decent amenities, but there’s no ice machine/water fountain in the hallway and just overall is nothing impressive. I thought the restaurant would be amazing but was completely unimpressed and found it to also not justify the price, either. Overall would not recommend staying here because once again, there’s nothing really wrong with this hotel but it’s just way too expensive.

pure luxury

Awesome property and perfect location in Palo Alto.

The service is so bad

The facility is very clean. We loved the Wooden Floor, Mattress, Sheets, Towels, Bigger than standard size refrigerator space and the quality of all the Vanity products. Our rooms came with the Most amazing complimentary breakfast. Esthetically Beautiful balcony door was very heavy and difficult to close right, so cold air was constantly seeping in all night. There are no dressers. Closet Doors are also very hard to open and close. The only full length mirror is attached to the inside of the bathroom sliding door, so mirrors are only accessible inside the bathroom. Which makes it longer time to get ready for two people at the same time. Hotel charged for the complimentary breakfast, so we had to call to request for refund the charges.

Very zen. Shades lighting toilet all automated.

Very zen. Shades lighting toilet all automated.

Great service

Everything was great!

Everything was great!