Guests were not informed that only one pool is open. The overall condition of resort is okay though. Too crowded to be in one pool. The kids park are closed. The beach is not well maintained though.

Guests were not informed that only one pool is open. The overall condition of resort is okay though.Too crowded to be in one pool. The kids park are closed. The beach is not well maintained though.

Lousy check in system at front office, Waited for 1&1/2 hours to check in. Amenities great for the family w very comfortable rooms. Breakfast is okay. No directional signs for exit to main road, need to pass very small roads.

Lousy check in system at front office, Waited for 1&1/2 hours to check in. Amenities great for the family w very comfortable rooms. Breakfast is okay. No directional signs for exit to main road, need to pass very small roads.

The property and aminities were amazing, staff were friendly and accommodating

when we have change, we want to stay other hotels.... When we stayed there, they have big festival in Cebu.

The resort is lovely but what makes it amazing is the service that the staff provides!! My family enjoyed our stay so much .. thank you

The resort is lovely but what makes it amazing is the service that the staff provides!! My family enjoyed our stay so much .. thank you 😀

The resort was very nice but the room we stayed in was not so nice. We were charged extra for my child to use the waterpark. We had to pay for none motorise activities and even for using the floaty. Most of the staff are very friendly.

The resort was very nice but the room we stayed in was not so nice. We were charged extra for my child to use the waterpark. We had to pay for none motorise activities and even for using the floaty. Most of the staff are very friendly.

It’s designed for kids with it’s many pools.Since we didn’t have kids, we found it too noisy with them screaming in the pool.

It’s designed for kids with it’s many pools. Since we didn’t have kids, we found it too noisy with them screaming in the pool.

It’s a nice place. A lot of swimming pool that is mostly 4 ft deep. Buffet was good. They had the buy 1 get 1 free at the time we stayed. Staff were friendly and accommodating but the price is too expensive for for a 3-4 star resort.

Very attentive staff.. Food was great.Love all their swimming pools.The waterpark was fun.

It was good, but I was expecting for the hotel to reach out if they are able to provide my preferences for the beds. I specifically requested 2 twin beds but was not provided with those. That was alright though I was expecting the hotel to reach out in cases they are not able to expect the expectations of their costumers

We checked in a little late that day. I booked a room with water view and all I got was barely a view...a corner room with a leaking air conditioner. Made several call to request to be moved but was told it was fully booked. Eventually went down to the main desk and miraculously, they did have another room! Photos of the rooms from your website are quite deceiving. It made it look nice and modern but reality, it needed some up keeping...the towels and sheets were over used and old. It really was quite disappointing! The only thing that was nice was the pools shared with Solea. There was a water park onsite but you have to pay extra to use it. They were renovating their restaurant so we had to go to Solea for breakfast...food was nothing to be excited about.

We checked in a little late that day. I booked a room with water view and all I got was barely a view...a corner room with a leaking air conditioner. Made several call to request to be moved but was told it was fully booked. Eventually went down to the main desk and miraculously, they did have another room! Photos of the rooms from your website are quite deceiving. It made it look nice and modern but reality, it needed some up keeping...the towels and sheets were over used and old. It really was quite disappointing! The only thing that was nice was the pools shared with Solea. There was a water park onsite but you have to pay extra to use it. They were renovating their restaurant so we had to go to Solea for breakfast...food was nothing to be excited about.

The place was amazing! Like super!!! I liked the idea that it was by the beach, amazing pools and a mini water park! I just have a concern on how the staff communicate, specifically the front desk, from the moment we checked in abnd out, they have little interaction, not smiling, very slow, abnd to top that, the room wasn't ready when we arrived, we arrived 2hrs late ao I suppose it was already set up, but we waited long. I would recommend to retraining the front desk personnel right away

The place was amazing! Like super!!! I liked the idea that it was by the beach, amazing pools and a mini water park! I just have a concern on how the staff communicate, specifically the front desk, from the moment we checked in abnd out, they have little interaction, not smiling, very slow, abnd to top that, the room wasnt ready when we arrived, we arrived 2hrs late ao I suppose it was already set up, but we waited long. I would recommend to retraining the front desk personnel right away

Short business trip and didnt have the chance to explore and make use of the many water facilities/attraction

Short business trip and didn't have the chance to explore and make use of the many water facilities/attraction

Overall, it was nice. Awesome pool area. It's combined with adjacent Solea Resort right now because 75% of Best Western is under construction. Due to the construction, there were no pool or beach bathrooms or showers open, which was annoying. Also, smoking on the balcony of the room is not allowed, which is really stupid. They make smokers go to a little area that's rarely cleaned and where ants will bite you relentlessly. So, I can't smoke OUTSIDE on my room's balcony; instead I'm forced to walk for 5 minutes and then get eaten by ants. Every time I come to the Philippines, smokers are hated more. Next visit I expect to be tased and beaten if I light up.

Overall, it was nice. Awesome pool area. Its combined with adjacent Solea Resort right now because 75% of Best Western is under construction. Due to the construction, there were no pool or beach bathrooms or showers open, which was annoying. Also, smoking on the balcony of the room is not allowed, which is really stupid. They make smokers go to a little area thats rarely cleaned and where ants will bite you relentlessly. So, I cant smoke OUTSIDE on my rooms balcony; instead Im forced to walk for 5 minutes and then get eaten by ants. Every time I come to the Philippines, smokers are hated more. Next visit I expect to be tased and beaten if I light up.

Overall, it was nice. Awesome pool area. Its combined with adjacent Solea Resort right now because 75% of Best Western is under construction. Due to the construction, there were no pool or beach bathrooms or showers open, which was annoying. Also, smoking on the balcony of the room is not allowed, which is really stupid. They make smokers go to a little area thats rarely cleaned and where ants will bite you relentlessly. So, I cant smoke OUTSIDE on my rooms balcony; instead Im forced to walk for 5 minutes and then get eaten by ants. Every time I come to the Philippines, smokers are hated more. Next visit I expect to be tased and beaten if I light up.

To many problems to get into. The worst hotel I ever stayed in. Total neglect of rooms. I had to change rooms 3 times in 4 nights. Pools are the only reason to go there.

It was a good stay. They have a nice sea and amenities view. They have BPI atm machine in Solea area. Will definitely recommend this resort.

We arrived late in the evening and the hotel was fully booked. Our room was very dusty, the sheets were musty and the bathroom had stains. It was not possible to check the sea view as the balcony door would not open and the room phone was inoperative. The next day, we transferred to a different room that was an improvement, although it could have been cleaner - especially the floors. At busy times, the hotel can run out of hot water, so be sure to take a shower early. Breakfast at Solea next door is excellent. There is a greatchoice and food is replenished quickly. Evening food is good value too, although there is no happy hour at the weekend, which is a shame. Also, the rooftop bar is pleasant, but you will pay 50% more for the same drink than at the equally pleasant pool bar so it's not really worth it. There are plenty of helpful pool attendants, so swimming is safe for kids, and a fun children's pool with lots of interesting features to amuse little ones. Beware that the hotel has a lot of functions - especially at weekends - involving outside guests and loud music/PA systems. One one day, the pool was closed to hotel guests. Overall, the staff at this hotel are fabulous, but management need to back them up with decent support and maintenance. Whatever the price point, rooms must be spotlessly clean. If you can get cheap deal and have kids who enjoy swimming, it is worth staying at Best Western.

We arrived late in the evening and the hotel was fully booked. Our room was very dusty, the sheets were musty and the bathroom had stains. It was not possible to check the sea view as the balcony door would not open and the room phone was inoperative.The next day, we transferred to a different room that was an improvement, although it could have been cleaner - especially the floors. At busy times, the hotel can run out of hot water, so be sure to take a shower early.Breakfast at Solea next door is excellent. There is a greatchoice and food is replenished quickly. Evening food is good value too, although there is no happy hour at the weekend, which is a shame. Also, the rooftop bar is pleasant, but you will pay 50% more for the same drink than at the equally pleasant pool bar so its not really worth it.There are plenty of helpful pool attendants, so swimming is safe for kids, and a fun childrens pool with lots of interesting features to amuse little ones.Beware that the hotel has a lot of functions - especially at weekends - involving outside guests and loud music/PA systems. One one day, the pool was closed to hotel guests.Overall, the staff at this hotel are fabulous, but management need to back them up with decent support and maintenance. Whatever the price point, rooms must be spotlessly clean.If you can get cheap deal and have kids who enjoy swimming, it is worth staying at Best Western.

Bathroom fixtures not working correctly Not enough towels and toilet paper AC unit makes weird noises all night Breakfast Buffet not stocked

Bathroom fixtures not working correctlyNot enough towels and toilet paperAC unit makes weird noises all nightBreakfast Buffet not stocked

Someplace to go very nice resort restaurant was very good

Someplace to go very nice resort restaurant was very good