TV was broken, no 5G signal and the WiFi literally dropped out every 30 seconds. Shower pressure was very poor and stayed warm for about 5 minutes before turning cooler again. Bed was uncomfortable. Staff were friendly and service was good.

Stayed here a number of times over the last couple of years but this year it really has gone downhill. Firstly they insist on taking your bank card from you and take a picture of the details before returning it. If you refuse they don’t let you stay. Secondly the room cleanliness has deteriorated. This first room I was giving someone had left present in the toilet (still there after 2 flushes). The second room looked a lot cleaner with hot chocolate and biscuits. Nice touch. I went to the bar and had one drink then back to my room for a hot chocolate. The cup was dirty. The receptionist was lovely and very apologetic stating that the toilet was down to a backflow problem (on the first floor?). The dirty cup was down to the housekeepers time in each room reduced? If the cleanliness of the room is this bad what is the kitchen like I wonder Lastly the WiFi is poor. Used to be ok

In need of renovation, bed uncomfortable, could feel every spring! The window didn't close in one room and there was a torn carpet in other room. Breakfast was good. This hotel is a pretty average budget option.

Wifi was unable to reach my room and bed was uncomfortable. Staff were friendly and helpful but I wouldn't stay again.

The smell of damp in the room and strong smell of paint

We stayed here for our stop over from the NEC. The food was lovely in the restaurant however that cannot be said for the room. The room was very very cold with a small electric wall heater. We did get moved to an alternative room,that was just as cold and ended up with an oil heater as extra just to heat a small family room. In the new room the shower trim had fallen off and was lying on the floor. Whilst we enjoyed the bar/restaurant we would not be returning to stay at this hotel again.

Hotel staff need to smile now and again, all the staff looked like they really didn’t want to be there. A good morning and a smile will go a long way. The Hotel looks very tired, paint coming off the walls and generally run down. The stair wells going upstairs stunk of cigarette smoke and the upstairs hall smelt of weed. The location is good and stunning views from the rear of the Hotel.

Staff friendly and helpful. Very good value for the facilities. A little tired in places but effort has been made to present as well as possible and clean. Restaurant had a good atmosphere and staff provided good friendly service. Sat and relaxed in front of fire after our meal and it was a pleasant and enjoyable experience. Overall - excellent value. Receptionist most helpful and friendly too.