Great amenities and excellent staff and dining service. Relaxing facilities and great spa service

Great pool. Friendly staff. Breakfast can get busy so take note of peak hours. Front desk was able to print out some documents for me as well as arrange shuttle service to take my family to the airport our last day. One minor inconvenience was that our balcony did not have any furniture or a dry rack so it would been nice to have something to hang wet swimsuits.

Parking design should be slanted for cars on both sides. Motorcycle can be park for both ends to save space. It was hard getting in and out specially when vehicles are parked behind you. Otherwise- Aziza is an awesome place to stay with Family or alone. This was my 5th time staying in Aziza.

Comfortable place to stay with friendly staff.

Excellent customer service. Staff are friendly and accommodating.

The staff was very friendly and helpful. Great breakfast that was different every morning. Eggs fixed to order. Clean room and great pool.

Lovely pool side and lobby!! The breakfast variety was awesome.

Enjoyed everything during our stay. The staff was very nice, we were treated with respect the whole time. The room was very clean and the food here was delicious! Would love to visit again in the future.

Shopping, go around

Friendly staff, big pool, lovely rooms and close to the airport

The customer service is beyond awesome. Even out AC quit working they had us in a new room in 30 minutes. 😊 I can’t say enough good things about the staff. Everyone was there to make your stay enjoyable and trouble free. There is no negatives in this stay. 😊

The place is nice roomy a d clean. Highly ecommended especially for families. Staff are courteous

All the staff were very friendly and so accommodating! It is also a very kid friendly resort. The staff were so sweet to our kids. We definitely would recommend to all our friends and family and will be coming back! The breakfast buffet was delicious. The food we ordered for lunch and dinner was also really good! Overall the service was amazing!

The problem with the hot water was annoying

The staff was very friendly and always professional. When you call for room service a waiter comes to your room to take your order.

when we got into our rooms . It smelled of wood not the forest kind but the wood that hasnt been used in a while . Same with the towels . Understandable that some rooms are not used all the time but atleast check of the smell and also some of the areas in the room looked unkept ie - chair was dirty , dust on the windows. Our other room's toilet flush wasnt working but since we were only staying for 1 night my realtives just asked if we can have a taboo since we didnt want to get seperate rooms but never got 1. communication with check in receptionist and breakfast staff made not only the rest of the stay bad but the fact that they wanted me to resolve the matter while i was still eating breakfast made me very upset . The assitant manager that i spoke to explained why & i definitely understood the reasoning BUT the fact that it wasnt explained to me upon check in & also updated our beakfast voucher as 3 each room .. it did not make sense to me that i was told after the fact we were eating breakfast the next day that i had to pay another extra . I am unsure i have communicated this enough to the assitant manager since she was repeating the same thing that she said twice and i was repeating the same thing BUT when she turned to the one of the breakfast staff that was standing next to me and talked to her as if i wasnt standing in front of them .. that really put it over the top .if it wasnt for the laing pizza and some staff were great it was be a 1 star for me and my group.

Pros Really friendly and super helpful staff 10-15 minutes from the airport Quiet neighborhood 15-20 minute walk to Robinsons Mall Great variety of food at the breakfast buffet. Hot items change daily. Great pool Live entertainment Cons The hotel has seen better days. Some areas need refreshing. General fit and finish issues. Biggest pet peeve was functional stuff like our bathroom faucet spraying too vigorously that it would splash onto our clothing Not enough pool loungers Live entertainment past 9 pm (quiet time doesn’t start until 10 pm) Walls are paper thin – I could hear the baby next door crying as well as someone snoring. Needed to wear ear plugs.

The staff were amazing. Quite enjoyed the stay. The pool needs a little attention such as a rail you can’t use but still love the place and would recommend it!

We my fiancee the kids and I stayed at the Paradise Hotel Puerto Princesa for 1 month. The hotel is very good, the employees in all areas do a very good job. The food is very good and varied. The rooms are well equipped and clean. There is a nice outdoor pool a gym and a bar with billiards and a large restaurant.

Staff are amazing, friendly, passionate and genuinely caring. We Can tell every single person is proud to work and serve at Aziza. We have stayed multiple times back in 2018 and 2019, and in 2023 its great to see they really have put a lot of effort to keep the property fresh. It still wowed us. One of the best lobbies ive been to (covered open air lobby and it is stunning - welcoming even as a daily rest area - its quite expansive, inciting and relaxing) Rooms are maintained and still quality, great beds. Great daily housekeeping service. Never had to call for any issues except a blocked toilet soon after we arrived but was immediately resolved and never reoccurred. We rented a car and parking was never an issue inside the property. Prior to arrival, enquires via email were promptly answered (usually within 20mins) They do have airport shuttle service available.

Staff is very friendly and welcoming. Original Deluxe room was very dim and had a little odor plus a bit crammed. We upgraded to a pool side room which was brighter, smelled a lot better and more roomy for 3 people. Pool was nice and clean. Breakfast buffet was delicious.

Place is nice and clean

We booked this hotel literally at the very last minute as our previously arranged accommodations did not work out. Found this site on Expedia and booked from there. The accommodations were better then other places but there is still a lot of improvement that could be done. Overall staff was friendly, few spoke English and because of the langue barrier I think some became timid in offering assistance. Yet some staff went above and beyond for us. The tours offered through the hotel was nice, affordable and friendly. The rooms were disappointing not very clean. Housekeeping did not come to our room to clean until around 430 every day (we stayed 2 nights). We had to call the front desk 3 different times to have our toilet unclogged even when all we did was pee. The restaurant was open early and did offer a good variety of food for buffet. But once the food was gone no more was made. So if you didn’t get to the breakfast early you choices were limited. I really dislike giving bad reviews and struggles with writing this one, but want other to be aware of what to expect when staying here. Really hoping that hotel management will read these reviews and find ways to improve the hotel and the service offered.

Good customer service and overall the hotel is really nice. The staff are really helpful and nice.

The staff are friendly and helpful. The restaurant has a lot of variety and great food. The pool is wonderful. It’s quiet and so easy to go on tours or into town on a trike . The rooms are currently being updated, but they are spotless and comfortable. I would stay here again. It was a great find.

What was unique about the Aziza was it’s staff. All the staff were so friendly. Ivan and Julietta were the best, they made my stay that much better. Thank you to all

The room is big but lacking in amenities like wash towel and dresser. The shower has lots of mildew and lime deposits. The mirror needs an upgrade.

Probably as good as it gets in the Philippines. The staff was extremely helpful which is rare in the Philippines. The food was great. Nice pool.Clean facilities. I would definitely go back.

Probably as good as it gets in the Philippines. The staff was extremely helpful which is rare in the Philippines. The food was great. Nice pool.Clean facilities. I would definitely go back.

This is in a great location in Puerto Princesa and the staff is amazing. They are very pleasant, helpful and quick to be of help

High Priced if rated on a US standard. But, better than others.

The hotel restaurant food and service was terrible. I could barely get into my room because the door handle was faulty and it was the same for a friend's room. The beer they were selling at the hotel had rusted caps and was visible on the bottle tops when delivered to me. Very limited seating located around the pool.