Very nice !

This is my 2nd stay in a month - 6 nights. As before, the staff are incredible - every single person is smiling, helpful and goes out of their way to make you feel welcome - its the small details that matter because in reality most big chains have nice hotels so it comes down to the people and how they make you feel - the housemaids could see I was using all my water so left extra with lovely handwritten notes - when I asked for extended check out (an extra hour) it was given without any fuss - I asked for items at breakfast and the chefs went out of their way to bring them even though I wasnt demanding them, just enquiring if possible. I also visited the spa twice and had 2 amazing massages from Nita and YuYun - both out of this world, amazing technique and lots of small details that make it memorable - its typical of how the whole hotel operates. As before, I have stayed in 100s of hotels for work and vacation and this hotel stands out. Lots of hotels have 1 or 2 people that make you feel special, here it is every single person. Highly recommended I will be back for sure

I have stayed in 100s of hotels over 30 Years of travel and many feel the same however this Sheraton is remarkable - every single interaction is kind and positive the staff go out of their way to help - from remembering my name as I leave the breakfast room, to cooking special food for my autistic son who has.a restricted diet to leaving personalised notes From room cleaning . Incredible levels of service

The staff was amazing and very obliging (accomodating) to my family and myself. I travel a lot, but I have not often experienced this cordiality and service.

Excellent rooms and outstanding service. Hotel staff are a credit to their industry

As expected from sheraton hotels, the beds are great and even the hotel has the best amenities in the room! On top of that, this is grand sheraton. I havent seen many of sheraton grand in the world but it happened to be in Jakarta, so here’s my ticket for luxury weekend! The hotel also has great facilities for family staycation. I wish i can bring my family on my next stay at The Sheraton Grand Gandaria City!

Very comfortable king size bed. Room is clean and neat. Breakfast with many varieties to choose.

Stay was ok, however was disappointed by how late my room was cleaned up. The houskeeping only came at around 4pm in the afternoon, after I came back to my room from my morning meetings outside of the hotel.

This is the BEST hotel in Jakarta! Trust me, I have stayed at many of them. Staff is amazing, clean, professional, AMAZING buffet. Everything is right here!

Awesome

Friendly and helpfull staff

Friendly and helpfull staff

It’s totally annoying that we have to ask for basic amenities/toiletries.

It's a pleasure place to stay for business trip. Great breakfast.

Nice food. Kind people.

Great location, room was great. Showers could a bit cleaner (had a little mould in corners).

I needed to wait for the check-in because the hotel cannot prepare my booked one bed room upon my arrival. The mini-bar in the room was empty. The bath tab had also some problems; handles of faucet were loose. Flow of water was not enough. Bath tab was not cleaned. It's quite disappointing.

I needed to wait for the check-in because the hotel cannot prepare my booked one bed room upon my arrival.The mini-bar in the room was empty.The bath tab had also some problems; handles of faucet were loose. Flow of water was not enough. Bath tab was not cleaned.Its quite disappointing.

The location is connected to the shopping mall which is very convenient

Convenient hotel on mall.

overall is good. friendly staff/ very clean/ good location

Nice hotel with access to a big mall.

Stay was good. Just would like to see if the hotel could upgrade the audio interface so that we can listen to our favourite songs from mobile phone or ipad.

Thumbs up for all aspect! Top notch customer service with very comfortable room.

Love the vicinity of the hotel. Situated within a shopping mall.

Overall OK but for breakfst still standard

great property; music in the bar could be a little bit less loud. Staff in general very helpfull

Nice stay. Right at Gandaria Mall easy to find dinner.

Good service , breakfast good but Jakarta traffic is bad

The room temperature cannot be adjusted. The room temperature is set fro 23 deg C. I tried to reduce it to 20 deg C and it keep coming back to the original temp.

Dedicated access to Gandaria City was good. aircon controls abit hard to use. On certain days only 1 towel was replaced.

nice hotel, especially while i have wedding exhibition there, so i can prepare better