The check in and welcome was the best we've ever experienced anywhere! It was such a massive surprise and so refreshing. We travelled with a dog and were instantly put at ease and made to feel welcome and like returning guests. We cannot praise this lovely lady enough! The hotel has fabulous character and it's of the era with tonnes of charm. If you want modern, soulless straight lines, go elsewhere. If you value history, character, charm and the warmth of an older property then this is certainly the place for you! The hotel is huge and as was our sea view room on the third floor. Yes, the room needed a few maintenance matters taking care of, but this is no way detracted from our stay. They've got their fire emergency procedures well planned and visible where it needs to be. Our only issue during the stay was someone being inconsiderate shouting on the corridor as they returned to their room. As a very fair priced hotel, I'd not hesitate to recommend and stay again!

We always stay at the hotel when in Great Yarmouth, a few times a year. Has everything u need for the perfect weekend. Always clean, staff helpful, (they moved us to a different room when we said it was far too hot) perfect price, along the seafront next to casino , perfect for us !! 10 mins walk to the shops .. you won’t regret staying here !!

Clean room, nice bathroom and comfortable bed. A bit worn in areas but worth the money :)

Our first room was not cleaned prior to our entry with a empty pepsi can dirty towels and the bed had not been changed. Our second room although sort of clean, the bath was blocked and filled up with water as we showered in and the room was in desperate need of refurbishment.

I couldn’t fault the room it was very clean and thats the main thing

Room was nice and clean, friendly staff, felt safe with security walking around the building make sure everything was alright.

Nothing like the photo duisipointed por Room and very old building we could not sleep at night

The staff were as friendly and as helpful as they could be …. However the room itself was tired and worn , the bedroom window would only open about 2 inches and of what we could see through the window itself and through the 2 inch gap was just roof , the bathroom window was painted shut and could not be opened , the one bed base was broken and rocky , dirty marks all over walls , dirty , spillage marks all over carpets ( made your socks dirty when walking without shoes on ), on entry the bin had blonde hair ( pulled from floor or hairbrush ) in it , the kettle was broken so it would boil and boil without switching off , there was worn out duck tape all over the step up to the bathroom, around the handle , down the door of bathroom was filthy dirty , missing paint patches everywhere , skirting boards mouldy/ dirty round by shower cubicle , holes in wall where a previous loo roll holder once was , we could hear the other rooms , the room was way to warm , due to this we spent hardly anytime in the room , and could not sleep , this was not the room advertised in pictures when we booked . This could be a beautiful hotel inside if maintained well , it’s also in an ideal location .