Upon booking they did not disclose that the ac is broken , felt like a trap , the staff at the front desk were unhelpful We asked for a fan or change the room or something and they ignored us It was a miserable stay At the end they did discount the rate a little but just for the staff at the front desk , I would not go there again

We arrived at 3 and they told us the AC didn’t work and we could either have a portable AC unit or cancel the stay “free of charge” it was 93 degrees out We cancelled the stay and had to go to another hotel and have a very different room. They said they sent an email but made no effort to call!

Breakfast was covered in the stay but was not up to the mark as we had in other Marriotts. Most of the time food was not refilled. Even though we waited for 15 mins. Someone spilled Coffee big time and we reported at reception as no staff was in the breakfast. No one came for 10 mins to clean this. This was on Sunday 8 AM.

The room is next to high way. It is noisy all day long. The even worst thing is the air conditioning is not working, we have to open the window to exchange the air flow. We raised the concern to the front desk. The answer was : It is OK! Shouldn’t I say it rather than the receptionist??? The room needs to be strictly checked out at 12:00pm. The door key is immediately disabled after that. We have to make sure one person is in room to keep the door open while moving our stuff to the car. I had good experience in other resident Inn before. This is completely opposite!!! Not recommended it at all!

I had stayed at this hotel many times previously, but first time since 2020. Marriott has really let this hotel go. At check-in I was told they were giving me an ADA room to give me "more space." I asked if there was any reason I wouldn't want it, and he said "no, everything is the same, just the furniture is reconfigured to give more space." Well, when I took a shower shortly after I found a big problem - the accessible shower was designed so poorly that the water flooded the whole bathroom up to the toilet area (VERY narrow shower and the ADA seats/rails take up most of the area. And there is no curb to stop the water flow). Really uncomfortable for those without ADA needs. Then I realized that the AC was faulty and couldn't get very cool (it was a warm night). So I called down to ask if I could move to a regular room. And that's when the clerk admitted he lied to me about the room - he said the real reason he gave me that room was because all the other available rooms have completely broken ACs. Plus the spa was closed/broken the 3 days I was there, and I was told it had been out of order "for a while." That's an amenity that was part of the draw in booking this place - disappointing that they didn't disclose this fact. So clearly Marriott isn't performing the necessary maintenance to make this property worth visiting. I don't see myself coming back here.

The ac broke

The property’s air conditioning was down so I was allowed to cancel, but I was not notified by the hotel, nor Hotels.com until several hours after I arrived in attempt to check in.

No a/c , very hot