Friendly staff, exceptionally clean hostal. For budget travelers looking to find a safe, clean, comfortable place to stay I highly recommend La Joya. The front desk staff speak English and Spanish. My stay included breakfast and it was well worth the additional fee. I also ate in the attached restaurant one evening and the portion was enormous and the food was delicious. There was a rooftop balcony that works well if you are a remote worker or just want to relax and meet fellow travelers at the end of the day. The rooftop balcony is spacious, spotlessly, clean, and has lovely views of the city.

Lovely

Room was comfortable and the kitchen was okay for cooking basic meals. It was quite far out of the centre of town but close to the bus station and the bus to vina Del mar. Staff were rude and charged us more than we should have been charged as they added on a tax that was not applicable to us and then said they were unable to refund us. We specifically asked about payment methods to make sure we were not charged extra and were told if we paid on card we would not be charged this tax, we were then told that paying on card was the reason we could not receive a refund. Staff were rude and unhelpful throughout our stay.

The place is pretty nice, very well located and close to the bus station, supermarkets, drugstores, metro and bus stops - in case you need to go further than the main area. It has nice restaurant with delicious food for a good price. Room was clean, spacious and lit, furniture was new, but acoustics is not that good since you can hear what people say next door and it bothers a bit if you need a rest. Staff is amazingly kind and helpful.. all of them!

Me encantó el lugar. Si bien fui en un fin de semana de cuarentena para descansar y desconectarme, aproveché los ricos tragos del restaurant y la compañía de esos dos hermosos gatos que te acompañan a todos lados (cuando no están durmiendo, claro!) El personal es excelente, super amables y preocupados.Tuve un problema con la ducha, pero nada del otro mundo.Volveré de todas maneras

Me encantó el lugar. Si bien fui en un fin de semana de cuarentena para descansar y desconectarme, aproveché los ricos tragos del restaurant y la compañía de esos dos hermosos gatos que te acompañan a todos lados (cuando no están durmiendo, claro!) El personal es excelente, super amables y preocupados. Tuve un problema con la ducha, pero nada del otro mundo. Volveré de todas maneras

if your goal is to be the best hostel in south america. The sound between the rooms was very annoying. the room is not ventilated with a small fan. Find solutions to these problems.

Welcoming, helpful staff and fabulous restaurant joint to the hostel.