The staff were friendly, courteous, & always helpful

The staff was so-so, some were very kind and others weren't right person on the job. The beds were good but keep in mind that they charge you for stains without ever warning us at check-in about this. The room was in okay shape BUT the bathroom was not. There was so much limestone on the faucet it was thick layer on it. And the shower had plenty of limestone and was very rusty. The location was good, restaurants, small shops and easy to get transportation.

Staff entered room at all times of day and night without announcing themselves or knocking . Things in the room was altered or moved, and no service provided at that time.

I love the suite room it was very good and huge … just don’t like the shower area…

I booked this for my parents to attend an event held in same Hotel. Per family experience, Hotel is good and staff were nice as well as accomodating. The only issue i got with this booking was paying extra for breakfast and not getting what you paid. So, I would say posted option for breakfast in expedia when booking this Hotel is not reliable. I would suggest paying the breakfast directly to the Hotel during your stay.

quite a good deal. i happened to stay at the room near a wedding party group, which has more than 5 people chatting at night, a little bit noisy, otherwise, it is perfect

The doorman and reception staff and every staff member i interacted with during my stay were polite and helpful.Prior to arrival contacting the hotel was very difficult and took 3 days of phone calls to eventually speak with someone.....very frustrating waste of time.The room was clean and comfortable.However nearly every day the room was serviced some things were replaced but others werent.....very confusing.on two occassions the bathmat was taken but know clean bathmat was left??.....as i kept explaining to housekeeping this was dangerous as the floor was slippery when wet.On one occassion the towels were taken but no fresh ones left??Both these situations were able to be rectifiied by contacting the staff .....but was just strange situationOn several occassions the coffee sachets that i used werent replaced the next day......and when i contacted the staff and advised i only needed coffee (no sugar no creamer no tea) ......i got tea and sugar left in my room but no coffee??overall stay was good and all staff i spoke to were polite and helpful......just some strange things with the room

The doorman and reception staff and every staff member i interacted with during my stay were polite and helpful. Prior to arrival contacting the hotel was very difficult and took 3 days of phone calls to eventually speak with someone.....very frustrating waste of time. The room was clean and comfortable. However nearly every day the room was serviced some things were replaced but others werent.....very confusing. on two occassions the bathmat was taken but know clean bathmat was left??.....as i kept explaining to housekeeping this was dangerous as the floor was slippery when wet. On one occassion the towels were taken but no fresh ones left?? Both these situations were able to be rectifiied by contacting the staff .....but was just strange situation On several occassions the coffee sachets that i used werent replaced the next day......and when i contacted the staff and advised i only needed coffee (no sugar no creamer no tea) ......i got tea and sugar left in my room but no coffee?? overall stay was good and all staff i spoke to were polite and helpful......just some strange things with the room

Worst service i have meet in a hotel. They didn't even show way to elevator. Gave us wrong room, 40min for check in (no other coustomer), smells bad and no service mind at all. Did check out after 3hours and book another hotel

Worst service i have meet in a hotel. They didnt even show way to elevator. Gave us wrong room, 40min for check in (no other coustomer), smells bad and no service mind at all. Did check out after 3hours and book another hotel

Very disappointing experience! Hotel is showing images not related to the room you'll get!! Hotel management is not decent in giving you what you paid for and what you expected.

Very disappointing experience! Hotel is showing images not related to the room youll get!! Hotel management is not decent in giving you what you paid for and what you expected.

had a relaxing stay with my family

The hotel is tucked away down a back street in an old district of Cebu city called Mabolo. Upon arriving there was no doorman to greet us or carry our suitcase up the steps in front of the hotel. Normally this wouldn't have been a problem however i had an accident 2 weeks prior and had injured my back so it was a real struggle to get into the lobby. The Lobby itself is quite pleasant with lots of marble and an open fish pond although strangely no seating unless you sit on the ponds edge. Checking in was straight forward as i had prepaid through hotels.com and only needed a signature a copy of my passport and a 1000 peso deposit. The receptionist gave us our room card and wifi logins and then left us to it. Upon entering the room it was already air conditioned which was a pleasant surprise in the Philippines as you usually have to activate it once you enter. The room which was a junior suite was of a reasonable size and very clean. The reason for going for it was that it had a full size bath which i wanted for my aforementioned bad back and i had three long baths over the 2 days we stayed which set me up for the long haul flight back to the UK. The bathroom also had a double size shower which worked well for the wife and overall i would say it was one of the best i have experienced in the Philippines over the 25 years I have been going there. Overall a good stay which could be enhanced by having a full time doorman (i did spot one on the middle day when i didn't need him).

The hotel is tucked away down a back street in an old district of Cebu city called Mabolo. Upon arriving there was no doorman to greet us or carry our suitcase up the steps in front of the hotel. Normally this wouldnt have been a problem however i had an accident 2 weeks prior and had injured my back so it was a real struggle to get into the lobby. The Lobby itself is quite pleasant with lots of marble and an open fish pond although strangely no seating unless you sit on the ponds edge. Checking in was straight forward as i had prepaid through hotels.com and only needed a signature a copy of my passport and a 1000 peso deposit. The receptionist gave us our room card and wifi logins and then left us to it. Upon entering the room it was already air conditioned which was a pleasant surprise in the Philippines as you usually have to activate it once you enter. The room which was a junior suite was of a reasonable size and very clean. The reason for going for it was that it had a full size bath which i wanted for my aforementioned bad back and i had three long baths over the 2 days we stayed which set me up for the long haul flight back to the UK. The bathroom also had a double size shower which worked well for the wife and overall i would say it was one of the best i have experienced in the Philippines over the 25 years I have been going there. Overall a good stay which could be enhanced by having a full time doorman (i did spot one on the middle day when i didnt need him).

Management intervention to assist in caring for customer needs.I was not sure that front desk cared if I stayed at the hotel or not.Front desk fumbled with paperwork, and getting me checked in properly, and the same with my guest. It took several attempts to program the room keys.

Management intervention to assist in caring for customer needs. I was not sure that front desk cared if I stayed at the hotel or not. Front desk fumbled with paperwork, and getting me checked in properly, and the same with my guest. It took several attempts to program the room keys.

Alto a nice hotel, staff where vary rude, spoke to my pa

Clean , nice very quiet and very good wifi.

booked a Suite with a King-sized bed and a bathtub.was upgraded to a smaller room, with a smaller bad, with NO bathtub.I asked to be moved to what i booked, i was made to wait 2 hours. But was made to stay in the same room.disappointing.

For my Aug23-26 stay, i booked a suite with a king-sized bed & bathtub. I was told i was “upgraded” but when i got in, it was a smaller room, with a queen-sized bed, and no bathtub. I asked to be moved. Then I was made to wait 2 hours. And in the end, i still had to stay in the same room. Disappointing.

booked a Suite with a King-sized bed and a bathtub. was "upgraded" to a smaller room, with a smaller bad, with NO bathtub. I asked to be moved to what i booked, i was made to wait 2 hours. But was made to stay in the same room. disappointing.

The staff was very friendly and courteous. The amenities are seriously lacking. The pool is very small amd and partially indoors. No seating around the pool. The pool bar is just a small counter in the corner that wasnt staffed when I went. The convenience shop wasnt open much during the day. The restaurant breakfast isnt anything great. Lots of breads and meats. The staff gets 5 stars. The hotel gets 2.

The staff was very friendly and courteous. The amenities are seriously lacking. The pool is very small amd and partially indoors. No seating around the pool. The pool bar is just a small counter in the corner that wasn't staffed when I went. The convenience shop wasn't open much during the day. The "restaurant" breakfast isnt anything great. Lots of breads and meats. The staff gets 5 stars. The hotel gets 2.

Excellent Hotel with extremely good and helpful staff. The food in the hotels restaurants is to a high standard and value for money. We will be back.

It was senior friendly, though house keeping was a bit short in cleaning the floor, TV/cable has some issues, buffet have very poor healthy or senior friendly options. The fruits we're limited to recurring pineapple that had no flavor and water melon. The cafe service is agonizing and the food was too expensive, a melon salad took about 50 mins. Otherwise, it was okay. The front desk was efficient.

Very happy with the hotel overall.

While the hotel itself was nice enough I found the staff to be quite rude, unfriendly and uncaring. I could've overlooked the utter lack of WiFi, lack of toilet paper, broken room safe, and lack of robes but the two men working at the front desk (one at check in and one at check out) were total imbeciles and made the whole experience one I will never repeat and so I encourage others to avoid this hotel as well. I could give more details and examples but this place just isn't worth any more of my time.

While the hotel itself was nice enough I found the staff to be quite rude, unfriendly and uncaring. I could've overlooked the utter lack of WiFi, lack of toilet paper, broken room safe, and lack of robes but the two men working at the front desk (one at check in and one at check out) were total imbeciles and made the whole experience one I will never repeat and so I encourage others to avoid this hotel as well. I could give more details and examples but this place just isn't worth any more of my time.

The Hotel is new. Bathroom is wonderful. Room is clean.

Only one set of service water...

It was a brand new building. All very clean and new.Location is not the best for a tourist. In the middle of the busy city.