The manager is one of the best ones that I ever known. Great pleace to stay.

All the staff was extremely helpful.

Great hotel extremely friendly staff from the beginning to the end Antonio who work on the top bar was really friendly i will be staying at this hotel when ever i vist Guatemala City

If visiting Guatemala City for business and being your area of impact Zona 10. Stay there. Traffic can be problem like in any city.

Easy to check in and the staff are incredibly friendly. Breakfast is delightful. Again can’t say enough good things about the staff. Great customer care!

Our room had the worst beeping sound that would not go away. It came from the bathroom vent where a green light was visible. I brought it to the front desk attention and they just said sorry as if I was imagining a sound. They were not able to remedy it and I had to use my sound machine on my phone app to get through the night to sleep.

I have stayed here 3 times already and will prob continue staying here. Love the location!

Great experience. Very modernized decor and business friendly settings. Many conference rooms design for small and big meetings. Great cafe bar nearby the elevator where I had the best crème brûlée in my life so far.

Excellent stay!

I stay at this property every time I go to GT city for work. Staff is super friendly and helpful.

Staff was very helpful, the room was beautiful and clean. Since the hotel is in shopping center there are different options for dining.

Great hotel, well managed and friendly staff.

Perfect

Great staff throughout. One of the best Ive ever had!

DO NOT TRUST ANYONE AT THE HYATT IN GUATEMALA CITY The front desk staff here is either incompetent or untrustworthy, or both, which in our case put us in a situation where we feared for our lives. 1. Upon our arrival, they tried to overcharge us for an 8-minute drive from the airport rather than the previously agreed amount (in writing) that was barely a tenth of what they now wanted. 2. They arranged a car and driver for us to Lake Atitlan (at double the price our local friends usually pay), but when the driver arrived, he admitted he had never actually driven to San Marcos. After a couple hours, about half way through the trip, he also admitted that due to his old age, he had trouble seeing at night — which was evident. We were so concerned that we’d die on the dark, windy roads that I asked him to pull over so I could drive the rest of the way. He was grateful. To conclude, we expected that a hotel at the calibre of an international chain like the Hyatt, would be able to arrange safe, reliable, and reasonably priced transport considering we made the request 3 weeks in advance via phone and email. What we got, instead, was a dangerous and overpriced misadventure that we’ll hopefully laugh at, one day. I would not recommend this hotel, and I will not stay here again.

:)

Great customer service and our room was nice . The food in the restaurant is also good

Great hotel!

Nice hotel. Terrible service at roof bar. Four waiters just standing around ignoring not only me but other customers as well, this happened both days I was there .

Excellent experience. I have been staying in this hotel for years and the experience always makes me want to come back.

Wonderful location, great staff!

Beautiful property. Rooms were exquisite. Staff was very professional.

Absolutely best service and clean beautiful pool

Great hotel, great service and food, one of the best hotels in Guatemala

Hyatt Centric is a beautiful and well structured place. Located in one of the best places in the city with many good options around. The staff is nice, the gym is medium, the room good but considering the high price, the condition could be a little bit better comparing some other high prices hotels in the capital.

Staff was excellent and welcoming!

Awesome hotel, the staff was very friendly and attentive to our needs. The cleaning staff was very service focused and pleasant. The rooms are super spacious and clean. The neighborhood has plenty of great eateries.

Luxurious and beautiful new hotel. A true treat.

Staff should be trained to know what places are around the area. I asked 3 staff members for a nice bar close by and the answer was always “ I don’t know.

I love the Hyatt but this was a different experience. Emailed to confirm early check-in weeks in advance. Was told it can be arranged (I have the email to confirm). Arrived 9:45am and early check-in was not available. Was Asked to sit in the waiting area to “see what they can do” two staff changes later still Nothing. No one came to informed Room reserved for 2 however equipped everyday As if it was services for 1. 1 set of towels, 1 robe, had to ask for additional supplies daily. Literally daily. The second day while waiting for an additional key card since it was removed while the room was being serviced the bell man asked “did you receive your complimentary drink upon arrival” to which I responded oh no we weren’t offered anything during the time we were waiting for the room 9:45am until 15:00. While at the rooftop enjoying a drink and a bite noticed a bug on the table brought it to their attention and I was treated as if I planted the bug. They offered a Complementary beer for this I don’t know why or what the purpose of that was. Asked to schedule drop off at the airport and on my day of checkout I was told “they didn’t have that arranged for me” had to call a taxi on my own. And today a day after checking jour I receive and email asking me to check out. Which I already did YESTERDAY. I really hope I don’t get charged for this. Overall it’s a wonderful hotel, great location, excellent rooms and amenities. But this time around my personal experience wasn’t the greatest.

I really liked this property. The pool area on the 16th floor was nice (although the cabana we were seated at was missing the covering—this should be addressed) despite that it was relaxing. Rodrigo, one of the Front Desk attendants was great. He helped to make our time at the property so enjoyable. He gave us information and coordinated activities with a tour company for us during our stay. Honestly, the staff at Hyatt Centric in Guatemala City-Zona10 were polite and attentive. An added bonus was the birthday cake that was brought to our room for my husband’s birthday. I would recommend this property.

Great hotel in the city, with a nice location. The hotel + the mall attached is very beautiful. Our room was very spacious and super clean. Rudy & the rest of the employees were so kind and helpful! We also got a chance to enjoy the rooftop pool. Not negatives but helpful information: The rooms that have 2 beds refer to them as twin beds online, they are not twins. I was able to confirm that before we booked but that was a little confusing. Our family of 4 comfortably fit in the 2 beds. Also, the mall attached, AVIA, isn’t a typical mall. The stores are higher end boutique type shops & lots of restaurants. There is a little convenience store near the pickleball courts which had lots of items and there is a small shopping center across the street with a pharmacy and other little shops.