The hotel is not near the lightening festival, it is unable to reach the festival on a snowy night even though it is only 15 minutes walk. The indoor onsen has no view and the front service is not helpful. Not suitable for non Japanese speaking customer, won’t stay this hotel again

Exceptional hospitality in a beautiful, calm environment. The hotel is beautifully maintained. Our room had traditional tatami mats, a view into a small garden and a glorious bathroom with a mini-onsen bath, supplied direct from the source. The main onsen is serene, with indoor and outdoor baths. The bathrooms are generously supplied with a choice of beauty products. We had dinner included, a sumptuous, traditional meal. The bar is well stocked and all-inclusive, including hard-to-get Japanese whiskeys. We needed to catch an early bus. The staff drove us to the bus stop, arranged for us to wait in the lobby of a sister hotel and made sure we boarded safely. This was an amazing, special experience. Highly recommended.

Exceptional hospitality in a beautiful, calm environment. The hotel is beautifully maintained. Our room had traditional tatami mats, a view into a small garden and a glorious bathroom with a mini-onsen bath, supplied direct from the source.The main onsen is serene, with indoor and outdoor baths. The bathrooms are generously supplied with a choice of beauty products.We had dinner included, a sumptuous, traditional meal. The bar is well stocked and all-inclusive, including hard-to-get Japanese whiskeys.We needed to catch an early bus. The staff drove us to the bus stop, arranged for us to wait in the lobby of a sister hotel and made sure we boarded safely.This was an amazing, special experience. Highly recommended.