Dear Hotels.com and Loft Astoria Our stay in Budapest was very memorable - what a lovely city. Unfortunately we cannot say the same about our hotel room at Loft Astoria. First, the instructions for entering the appartment was good. We had no issues in this matter. However, entering the appartment left us with a dull sensation. The apartment itself was close to not decorated or feeling homely. The coathanger loose enough to fall down, once put in use. The appartment was unclean at several places, with a lot of dust in higher places. The bathroom door was broken. There were no hangers for towels, and the shower cabin was leaking. In other words, we felt that we had received an appartment, that was not the one we felt excited for. After entering the first time, we went down to do grocery shopping. When we came back, we scanned our keycard on the door - nothing happened. It appears that the lock was now malfunctioning, and we immediately called support. Support was welcoming and told us that she could be there to help - in an hour... So we were left with very few belongings, going to an appointment, not able to access our stuff, and in a foreign city. This was distressful, and a major bump in the road, in an otherwise lovely city. With this, we cannot recommend a stay at Loft Astoria, and are left with a scepticism. When calling a room a Deluxe suite, it is presumed that it lives up the expected hotel standards. Kind regards Camilla and Michael

They provide you with an ironing board without an iron. When we asked for one, they politely said they will send one, but never arrived. The comms are appalling and the virtual front desk people are useless

One of the best city breaks we have done made even more special by staying in this great spot

Beautiful big space and amazing location within walking distance to all the major tourist sites. Super quiet especially considering it’s on a pretty main road. Felt incredibly safe which is especially important to me when travelling as a solo female. My only criticism would be that the place could be a little more polished. All fine at first glance but just little things like one of the drawers wouldn’t stay shut, the remote for the blinds was missing a button (still functional but not as easy to use), the mugs were all chipped and there was only one knife (fine for me but the apartment sleeps up to 4 and I don’t think sharing a single knife would be ideal!). All small, inexpensive and easy fixes though and the only reason I wouldn’t give this place 5/5. Still an excellent experience and would definitely stay here again and would recommend it to others.

Great location for exploring city, apartment generous in sizing and a whole family could stay in the room. Inside apartment clean and comfy with large 50" smart TV, albeit we couldnt figure out the volume control! It would have been nice to have a few basics, such as water Tea, coffee, shower gel etc. Common areas of apartment area were quite dirty with litter not collected for a few days, it also seemend that homeless people were sleeping rough in the common areas. Overall good value adn would consider again as the lcoation was perfect.

Great location

This is advertised as a four star hotel. Instead, i received a tedious 8 page online form to fill before arrival along with an online credit card relaese form. Pending filling this i received a two page e-mail explaining the very complex way of how to get into the property, as there is no reception in the building. You enter one code at the main gate, climb all the floors through a dark, dodgy stairway with all your luggage, as elevator does not work, find some little box on the wall with the key in it, have to enter another code into this box in the pitch dark. Whole process with local knowlwdge, live internet and telephone connection to consult representative took at least 50-60 minutes. I have no idea how a stranger to town would after a long flight could manage this. Cleaning very superficial, not professional hotel level, bedding OK. Location perfect.

Great location, lots of room and comfort, easy in and out with family and friends picking us up in front of the Hotel. Little problem with the Shower plumbing and check in but overall it was a good stay

It was easy to get to, the kitchen I side was helpful and the bed really comfortable. I’ll definitely stay here again

Nice spacious rooms, great location, easy to self check in

The apartments on the same floor was under renovation. And rather they were also arranging a viewing that same weekend. The photo on the Expedia and what we have was different. The layout and the usage was also different. What could use for cooking, cannot. The unit cannot be access, staff delayed our entry. And insisted that we submit our passport details and blah blah. Make the check in unfavourable.

Good Location, nice apartment!

Stay here!!!!!!!!! The staff was awesome to deal with! The location was AMAZING! the room was INCREDIBLE!!!!

Room was smelly. No cleaning done over our three day stay

The appartment itself was great, clean, big, big bathroom, however the overall experience was negative, elevator did not work, hallways and common areas extremely dirty and run down, one air conditioning was extremely noisy and the other didn't work, but the worse part is that the administration keeps asking you for information at very late stages, so even when you think you are ready to go into the appartment, checked in online and all, they send you emails 2 days before arrival asking for more info or "they will not send you the entry codes" and of course if you are traveling since days before you will miss the request.

Nice view, could hear everything including the room next to us

The pictures of the lift show rooms with wonderful outside windows. We did not have a window to outside. It opened to a closed in courtyard and was very dark. Building appears to be constructed during Soviet rule with external steel girders framing the building. Internet info was wrong and finally got it corrected. The apt itself was neat and clean and updated.

The pictures of the lift show rooms with wonderful outside windows. We did not have a window to outside. It opened to a closed in courtyard and was very dark. Building appears to be constructed during Soviet rule with external steel girders framing the building. Internet info was wrong and finally got it corrected. The apt itself was neat and clean and updated.

The loft is a bit used by now, but still money/space/location/quality ratio is very good. You can cook in the loft (we did not), the aircon works excellent in the masterbedroom and less so in the large space. Budapest is a bit brutal city, too dusty/dirty, too fast, too many homeless people, but definitely worth seeing.

Lovely loft style apartment in a central location. Unfortunately very smelly

Such a lovely hotel in a great location, really close to the metro and in walking distance of bus stops and Tourist attractions!

The place is nice and has a very central location to many places of interest and is immediately next to the metro. Check in went well, but since there is no staffed reception on site it was difficult and slow to make a change for a late check out. I had to pay an additional night for this and that is acceptable, but I took too long time for a response and I had to change room. I think it would have been easier if there was a person to take care of it.

Terrible place. We booked a room with 3 beds and the rooftop and wasn't what we got. We got 2 beds only and the worst of all room was full of bed bugs. And without a rooftop. It is impossible to contact them. I contacted Expedia as soon as I realyze the situation but not even them could reach them. It was a horrible experience

Terrible place. We booked a room with 3 beds and the rooftop and wasn't what we got. We got 2 beds only and the worst of all room was full of bed bugs. And without a rooftop. It is impossible to contact them. I contacted Expedia as soon as I realyze the situation but not even them could reach them. It was a horrible experience

Not advised staying here. Did not have a good experience.

Excellent location, wonderful building. Great staff - until they disappeared. OK, it's the spread of corona virus

Everything was fine. Just didn’t like the fact that you need a key to enter room corridor, then need a key to lock it, then key again to open room, and again to lock it. Need to use key 4 times to get into room and same to leave.

Everything was fine. Just didn’t like the fact that you need a key to enter room corridor, then need a key to lock it, then key again to open room, and again to lock it. Need to use key 4 times to get into room and same to leave.

The place tries to sell itself as some hip, stylish hotel... Reality could not be further from that. I rented a Superior Loft (so not even a basic one) - and it was dirty, furnitures and other items are old and worn. The bathroom smelled extremly bad and there was no hot water, wifi and tv at some point of my stay. Not to mention that their way of "collecting a deposit" is to make a note of your full(!) card details in a file - which is besides being totally unsafe, also against a lot of data protection regulations. But for them it is just standard practice... On top that, the staff is rude when you are trying to ask such basic thing as hot water... There are amazing places in Budapest, for the same or even lower price, so do not bother staying here and ruin your holiday with them...

The place tries to sell itself as some hip, stylish hotel... Reality could not be further from that. I rented a Superior Loft (so not even a basic one) - and it was dirty, furnitures and other items are old and worn. The bathroom smelled extremly bad and there was no hot water, wifi and tv at some point of my stay. Not to mention that their way of "collecting a deposit" is to make a note of your full(!) card details in a file - which is besides being totally unsafe, also against a lot of data protection regulations. But for them it is just standard practice...On top that, the staff is rude when you are trying to ask such basic thing as hot water... There are amazing places in Budapest, for the same or even lower price, so do not bother staying here and ruin your holiday with them...

Apartment was very modern and equipped with all necessary kitchen utensils. Location was brilliant and it was worth every penny.

Close to Pest city centre and easy to get to the main tourist sites. Enjoyed the flexibility of a self catering apartment right next to one of the main inner city junctions. Nice bathroom and good amenities in the apartment