Excellent option for our vacations. The place was clean, fresh and it was perfect for our needs. Fully recommend it!

Perfect location, walkable, beautiful view, and around so much to see great things. We love our stay and enjoyed every moment of it! The condo we stay at very nice and safe . Jorge gave us really great service and we absolutely love the place. If you ever travel with family, book your trip here and ask for Jorge with affordable price fit in your budget. The staffs were very nice and so kind. We really enjoyed it!!!

It was convenient, it was right at the beach.

Next to Mall and food places😋

the room was spacious, no balcony or ability to open a window. Towels were limited and we had a large group, towel service was extra $$ and had to let them know days in advanced. We also saw big cockroaches in our room also.

The location is pretty convenient. The beach access is superb! We booked this unit as it was equipped with a kitchennet and a washer & dryer. The resort is dynamic and has several activities taking place almost all the time. It keeps families busy. There were areas getting maintenance during the time of our visit. We could hear heavy wall pounding one day and there was exterior wall maintenance done during our visit. It didn't interfere at all with our activities. In terms of the unit we stayed, it had several ammenities we needed. Some of the furniture needs basic adjustment tightening screws and small things of the sort. A mattress in the room with two standard beds needs replacement due to wear and tear in its interior parts. It sinks and squeaks when you sit on it. The bathroom pill used for the restroom odor control is too strong and noticeable through the unit. The washer and dryer is very helpful. It only gets too loud in the drying cycle. I noticed there were extra fans in the closet. We didn't used them but it was thoughtful since we visited close to a heat wave hitting the region. In general, the owner and staff were receptive to our needs & offered quick feedback. The hotel staff were very nice.

Park Royal has the best beach, the condo needs a lot of improvements and upgrade, towels were old and stained

The power went out in the room. I asked the front desk for help, but they only told me to contact the owner of the room on my own. In the end, my family spent the night without electricity. Our children were frightened by the dark room. This is the first time I have experienced such an unpleasant experience. I cannot recommend this hotel to anyone. I believe I am entitled to a refund.

I didn't like that the staff didn't treat you the same as if you where reserving from the actual resort. Because reserved from Expedia they weren't as friendly. Like we didn't belong there. Also, didn't like that the itinerary didnt say the condo wasn't called Ocean Front. Its actually called Park Royal and we drove past it a few times and even asked the gate attendant, and they said it wasn't there, when it actually was. Very confusing and frustrating!

Area around the property is good, but the condition of the apartment is not that good. Location is perfect for beach and outdoor pool.

Appreciated the helpful staff and front desk attitude.

Hot room, AC unit leaked right in top of counter top and damage my rented car key that I had to pay $700 out of pocket to get replaced. Couldn’t keep the AC on because it leaked. Washer and dryer didn’t worked either.

Good

Loved the location of this property. Easy access to many places for dining and entertainment. Place was clean and always felt safe!

The condo was nice to stay in. The location was perfect for walking across the street to the mall. We had so many shopping and food options. We had so much to do on the property and off. The room was clean and ready for us at check-in. They left us a wonderful complimentary wine bottle and had another snack in case we wanted them. Dishes, fridge, and microwave were available! The room was adult and child-friendly and Netflix was provided which was awesome for our kids! Over all very satisfied with the room and location of the condo! Would definitely recommend it to anyone to stay in!

Had a blast !

Bad beds

This is a very disappointing property it doesn't l even include no cleaning WiFi doesn't work and I can keep going .just pay extra and get something worth your money so u can enjoy Cancun

The furnishings were out dated. The beds were not comfortable. Location was good, but pools were crowded and did not look clean. The air conditioner was leaking inside the condo, someone came to fix it at 3am. It was fixed right away, but was inconvenient timing. Host responsive.

We got this property for our first 3 nights at cancun, we were 10 and we needed it just to sleep since we were going out on tours. It is nice an clean very spacious and has a lot of things to do around the property. Snacks and drinks were available but at an extra cost. You can walk to the beach which was very clean. Overall a good room.

Good location. But the pictures posted on the website we’re deceiving. We booked for 10 people but the place was tiny! It properly accommodated 6 of us. Part of our group had to look for a last minute hotel, because it was just too cramped. The host was rude when we questioned our concerns. Would not recommend this place for large groups.

Good location. But the pictures posted on the website we’re deceiving. We booked for 10 people but the place was tiny! It properly accommodated 6 of us. Part of our group had to look for a last minute hotel, because it was just too cramped. The host was rude when we questioned our concerns. Would not recommend this place for large groups.

Very easy instructions. The person was very attentive and I really liked how he kept the communication open and check on me. Also he left a wine bottle which was very nice touch.

Very easy instructions. The person was very attentive and I really liked how he kept the communication open and check on me. Also he left a wine bottle which was very nice touch.

I love my stay at this place everything was excellent..

When I had a problem I just contact them by text and they will reply fast. They’re very understanding and patient they will not stop until you are satisfied unless it’s out of there hands obviously. The area is so clean access at the pools or the beautiful beach. I recommend when I go back i will be booking again.

The owner responded to all our questions fast throughout our trip. 5 out of 5. Great experience

It was very easy to check in. The owner was responsive and left us a nice bottle of wine. We would book again.

Communication was thorough and very personable. Follow the instructions and everything is FAST & EASY. The unit was very clean and spacious - accommodation for five adults was perfect. Location is in walking distance to food & shopping. I would definitely stay here again.

There BLACK MOLD in bathroom and kitchen Not safe!!! Park Royal is name of condo was in. They will make you take a 30 minute presentation. While waiting to check in we looked around property .I have been to many other properties in Cancun and pool and beach services are not nice. Owner is not friendly keeps texting and insults people about education level, This a VRBO. There is a reason its non refundable. Be warned!!!!

Excellent service by the propetario. He was fast to respond to an issue I had in regards to the electric mini stove . He came and fixed it that same day within minutes. We stayed in zona hotelera for 7 days in this condominium. The rooms were super clean . All utilities functioned great . We would Love to stay again on our future trips to Cancun. Thank you for the excellent service.

Excellent service by the propetario. He was fast to respond to an issue I had in regards to the electric mini stove . He came and fixed it that same day within minutes. We stayed in zona hotelera for 7 days in this condominium. The rooms were super clean . All utilities functioned great . We wouldLove to stay again on our future trips to Cancun. Thank you for the excellent service.