Staff were great and accommodating

When arrived, the desk person told us we had to wait 30 min - 1 hour until he was available to check us. We were tired after a 12 hr trip and 7 hours of work. All we wanted was to just rest. After he had the “time” to check us in. He wanted to double charge us, minding we had already pays for the reservation. He was just not helpful and not professional.

Excellent Service, Beautiful Hotel

Great property overall

Quiet and clean. Staffs are helpful and friendly

Beautiful property and excellent staff!

The Internet was not working. It was important as we choose this hotel close to the Mayo Clinic while a family member was having a new heart device installed, which had to be synced over the internet. They solved it but it took several hours, and a permanent solution was not working when we checked out. Further the TV m's are not Internet compatible for streaming or media purposes. Very disappointing

Wonderful experience. This is a very nice hotel in a great location. Everyone was so friendly and the room was VERY clean.

Beautiful, clean property!

The hotel was very Beautiful and very clean. It was beautifully decorated. The staff were all super helpful and courteous. The only complaint I have is that the bed was hard as a rock. We had a very nice room with a king bed and beautiful views, but that bed was hard as a rock. That’s the only thing that could use an Upgrade. The room and the bathroom were extremely clean. I would definitely stay there again with a softer bed. And also housekeeping put a fresh sheet on there had a hole in it on my side. But that’s no big deal.

We were very happy our stay at the Hilton in Mayo Clinic area of Rochester MN. Hotel has a very clean updated feel. We would definitely stay there again.

Close to Mayo. Clean. Friendly staff. Exceptional accommodations.

All staff are nice and friendly

Easy check in. Wish I would have done the valet parking but lots of parking around the hotel. Beautiful and clean building.

Stay was very convenient from the mayo civic center. Parking was easier than anticipated. Room cleanliness was average and coffee pot did work as it should. Rooms were big which was nice.

Very good stay. The only thing is I wish the refrigerator was bigger. Personal preference that’s wall.

The staff is always helpful and friendly. The rooms are very clean and comfortable. We come here every year.

My only gripe about the entire stay was that both of my interactions with a particular individual at the front desk were less than pleasant. Other than that, the room itself was impeccable and quiet. We didn't hear even as much as a whisper or a thud our entire weekend. The pool area was clean, the restaurant located on the 2nd floor was fantastic, and I appreciated the attached parking ramp.

The staff here were so AMAZING and polite.

Desk phone was either not working or I was unable to get it to call out. No dial tone after #9. Otherwise all was good.

Everything hoped it would be.

Will return

Staff is extremely nice

Clean, comfy, well staffed, & helpful. Haven’t been able to say that about a hotel stay in a while.

Great stay

Due to flight changes and delays, we arrived at 3:30 a.m. The staff was very rude about is checking in then. They were running reports and said they couldnt check us in and that we should have called. I informed them that I did call 2 days prior, as soon as AK Airlines changed our flight times. I told them that whoever I spoke with told me it was fine and she would leave a message. The staff argued with me that she had really told me that! After flying and driving from Minneapolis (total of 17 hrs) this was not a nice welcome. Staff was incredibly rude. They should be more empathetic, especially considering they get a lot of Mayo patients (like us). They also refused to let us have a late checkout that we wanted because of a Mayo appointment. The staff was not helpful in trying to get instructions to go places on the skywalk. They should know this stuff! The only positives weee that the rooms and hotel itself were very nice, and the valet/shittle drivers were very nice. It was not worth the price at all and we would not stay there again. In fact, we ended up moving to a different hotel connected to the skywalk.

Great place to stay.

The Hotel was connected to the skyway with the Mayo Clinic. It made my trip much easier. I highly recommend this hotel for your stay.

We stayed at the Hilton for the first time to attend the concert "Girl Named Tom" at the Civic Center. Very convenient. We loved our stay in every way!

The valet staff were very kind and helpful.

The perfect place to stay while having appointments at Mayo!

Great service. Housekeeping department does a great job.