Amazing service! The owner went above and beyond, even drawing a map for us for an outing.

There was a 60 USD difference between a double room at Termas Papallacta and this one, but the places cannot be compared. While the service was polite, the food really good and the place clean and in working condition, Termas Papallacta are just *gorgeous*. This place is not. But it can be a good substitute if, like us, want to spend the night in the area and there is no availability in the Termas. Safe walk (1km or a $2 cabs ride) to the Termas.

Liked everything

Everything was amazing!!

The property looks modest from the outside, but is actually quite charming. The food in the restaurant is terrific, the beds are comfortable, and the staff . . . they are just the best. We were in Ecuador during a series of protests that shut down most of the country's highways. We couldn't get back to Quito and for a while it looked at though we might not be able to get to the airport. Pablo and the other members of the staff were calm, kind, and super helpful. They made sure we were comfortable, showed us where to hike, fed us well, and helped organize our transport back to the airport. God bless them! The Hosteria Pampallacta is a 5-minute walk from the larger Termas Papallacta. Those pools are delightful and worth the time and entry fee. The Termas Papallacta Hotel is beautiful, but we found the Hosteria more homey and quaint -- especially for half the price of the more expensive resort. And the area around Papallacta is simply stunning.

We liked the service and the restaurant, the staff is profesional and the food is very tasty, if you like a drink the mojito is 10/10, there is no sauna in the property and at the time we were int the premises one of trhee pools was in maintenance..the place is great to relax

Most probably because of covid and low season, I had the outside thermal pool to myself. Really nice and soothing. The staff was amazing, lit up the fireplace and filled private bath in my room with hot spring water while I was having dinner at the restaurant. Food was great, both dinner and breakfast. Awesome place !

Staff was rude, they did not care about the customer. A member of the staff walked into our room without even knocking on the door. Then the owner was making excuses for the guy instead of apologizing to us. This was the worst experience I’ve ever had on a hotel. Do not recommend staying here. A guy may walk into your room in the middle of the night.

What a beautiful hosteria. The stone work to the hotspring fed tub in the room to the fire place. We went to dinner and came back to a warm fire in the fire place and a tub full of hot spring water. And the 3 on-site pools were beautiful. The biggest pool was pretty hot and had a small slide for kids and a nearby cold plung. Then there's a small pool in a building that feels like bathing in a cave. One of the things we wanted to do in Papallacta was birdwatching and this place delivered. Right from the hostel is a hiking trail up the forested slope behind the property. So many beautiful birds. And for breakfast the waiter had no problem providing us a delicious vegan meal. Only thing missing was an espresso machine.

Wonderful hotel 200 meters from the main ‘termas’. Our room was spacious and very comfortable. The two pools are great and very private. The dining room was a little cold, but the breakfast was delicious.

Very accommodating and friendly staff. Great restaurant and thermal baths. Rooms are rustic with wood burning fireplaces.

Good

We had a great time, the family room Is very rustic and we loved it. The chimney warmed us up and it was fun to have it on. We loved the thermal pools, the food was excellen!

We had a great time, the family room Is very rustic and we loved it. The chimney warmed us up and it was fun to have it on. We loved the thermal pools, the food was excellen!

It is a good place to stay, the service is excellent! Vey nice and polite people. However, the facilities are a little bit old

Everything was great

I loved staying here, getting to use a private hot spring for an hour plus the tub in the room was great. Food was good.

Las piscinas muy ricas, la comida tambien. La trucha muy rica, y un musli en el desayuno de locos!!!! La tina en el cuarto es deliciosa y muy grande, pero la chimenea hizo mucho humo que nos toco abrir la ventana para no ahogarnos. no les aconsejo el masaje.. en vez de darnos insight o algo de nuestras vidas (como dicen el resto de reviews) la senora solo cuenta historias x y no les deja ni relajarse para nada, asi no esperen un masaje relajante con velitas y aceites jaja .. capaz si arregalda la columna pero nada magico como cuenta todo el mundo. de ahi a la salida tuvimos un inconveniente porque no nos explicaron bien la cuenta y la reserva por expedia, y al llegar casi a quito nos indicaron que teniamos que pagar extra.. no estan todos enterados de como funcionan sus reservas y les aconsejo llamar y no solo fiarse de reservar por aqui. recomendado pero no esperar mas de lo que es, y en serio no se hagan el masaje.. al menos que quieran oir historias enteras de la vida de la masajista... no lo que uno espera por un masaje

Las piscinas muy ricas, la comida tambien. La trucha muy rica, y un musli en el desayuno de locos!!!! La tina en el cuarto es deliciosa y muy grande, pero la chimenea hizo mucho humo que nos toco abrir la ventana para no ahogarnos. no les aconsejo el masaje.. en vez de darnos insight o algo de nuestras vidas (como dicen el resto de reviews) la senora solo cuenta historias x y no les deja ni relajarse para nada, asi no esperen un masaje relajante con velitas y aceites jaja .. capaz si arregalda la columna pero nada magico como cuenta todo el mundo. de ahi a la salida tuvimos un inconveniente porque no nos explicaron bien la cuenta y la reserva por expedia, y al llegar casi a quito nos indicaron que teniamos que pagar extra.. no estan todos enterados de como funcionan sus reservas y les aconsejo llamar y no solo fiarse de reservar por aqui. recomendado pero no esperar mas de lo que es, y en serio no se hagan el masaje.. al menos que quieran oir historias enteras de la vida de la masajista... no lo que uno espera por un masaje

The food is good+ BUT if you want to pay by bank card, should to plus 12% additional commission fee. There is no bank around the hotel, we can only use bank card to pay. 12%! This is the place with the highest commission fee in the Ecuador. In the night, the smoke from the fireplace blew into the room, sleep was not good.

We would definiately return. The food was excellent

The rooms were very cold, with no additional heat. The service was spotty , with not enough staff, though the staff were nice. It was bleak, (But cheap) incomarison to the Termas de Pappallacta resort up the road.

Thermal baths and fire in room. Beautiful mountain setting.

Muy buena atención, amabilidad

It was an awesome please Definitely I will come back soon is an awesome place

We LOVED this place! A fire place in our bedroom and a huge bathtub filled with water from the hot spring. The staff was so friendly and kind and the area is quite lovely. I wish we spent more than 1 night here.

We canceled this reservation in person prior to dead line time.

The property was wonderful. While at dinner the stag would set the fireplace hi g on the room and draw a hot mineral bath for after dinner relaxation.

It was a pleasure staying here. Great location. Fireplace in the rooms. Two nice thermal baths. Delicious meals from the on-site restaurant.