We enjoyed the hot tub and pool, our room was very spacious; loved having a dinette in our room. We will definitely stay at Hawthorn Suites again in the future.

There did not have rooms available. Gave me a small room with one bed for the whole family. Check in desk refused to get a supervisor. Also refused to return my money so I could book elsewhere because it was booked through a third party. Advised they could give me rollaway beds for the kids and then came back and said they had none. Had a horrible night. Thankfully, it was a short stay.

Hotel was clean, room was amazingly spacious with full kitchen and living area. Breakfast was also good but so busy and most things were almost out so that was disappointing. Overall would def stay again

The stay was great, except trying to use the hot tub in the pool area. There was a family whom hot tub hogged the whole time. I didn't know babies were allowed to be in hot tubs? But I do know that a hot tub isn't a damn kiddie pool!!

The room was absolutely amazing for the pricepoint. I traveled alone with 4 children and they thought they were living life large! Will be returning.

The young lady that greeted us at check-in was professional, courteous and friendly. The hotel and room were very clean. The young lady at check-out was also professional, courteous and friendly. The staff truly cares about you and your stay. Highly recommend this property.

Stayed in the two bedroom, two bathroom, living room w/pull out couch, and kitchen suite. Very comfortable and quiet. The free breakfast was great - scrambled eggs, sausages, toast, bagels, yogurt, waffles, juice, coffee.

Location was excellent! Bath tubs was dirty and dirty washcloth. Comforter had spots on it. Noisy even after complaining. Staff was nice and helpful.

My daughters and I stayed in a suite for a few days. It was perfecr for what we wanted for a little get away. The breakfast was good, although each morning they ran out of something, there was enough food and beverages to choose from. The pool and jacuzzi was nice and convenient for us. We could hear kids running above us in the evening, but understandable when you are away on vacation. The noise always settled down around 11pm. It was nice to stay in 1 night and cook dinner. The jacuzzi tub was a nice added touch. We did ask the front desk for extra towels, but we never received them. Other than that, We enjoyed our stay and would go back.

You just feel at home

Thought it was neat that they was a hooked together for splash lagoon and very close to lots of things

One of the dirtiest hotels I’ve stayed in - at this price point! Yuck! - The floors throughout the hotel looked like they hadn’t been vacuumed in weeks. - The breakfast area was disgusting—the refrigerator and milk carafes were gross and caked with old, sour milk; the counters and tables were filthy and sticky, and the floors under and around the tables weren’t vacuumed between diners. - The pool area floor hadn’t been swept or mopped in ages: there were used bandaids, food scraps and dead bugs all over. - Inside the whirlpool tub in our bathroom, there were multiple cracks and large pieces of the enamel missing, exposing rust.

We stay here just about everytime we travel to Erie. Its our favorite place to stay! They were doing renovations this past time we were there. They took the carpets out and replaced them with beautiful wood flooring! Love love love it here! 10 outta 10 recomend everytime!

Like others have stated, cleanliness is awful although I did feel the rooms specifically the beds and bathrooms were clean. Pool was disgusting and backed up and was overflowing so all the dirt from the wet floor was going back in the pool. Walls and doors were filthy. Breakfast was average. Amenities were nice and location/cost was good. A nice deep cleaning would go a long way!

My family has stayed at this hotel at least four times over the years. It seems to have gone down hill a little. We stayed there for two nights this week and there were multiple hairs in the bathroom that weren't ours, a pair of goggles left from the previous guest, no dish soap in the kitchen and NO bath towels. My son showered and was standing there dripping wet when we discovered there were no bath towels in the room (there were only hand towels). I had to go to the front desk to get them and was told that their washing machine broke and they are short staffed. I get it but towels are kind of a big deal, they could have at least told us when we checked in and got our towels then. The breakfast was fine. Overall it's an ok place to stay. I wouldn't recommend it if you don't like kids. There are always a ton of kids there :)

Rooms were so nice; beds were very comfy. Loved the kitchen area; was so convenient. The kids loved the pool!

Hotel was clean and people were kind. Only thing is we couldnt check in until 5 even though checkin was 4. Breakfast was ok not great because they were out of things. Didnt even get a full breakfast. Pool and Hot tub were amazing. Wish they would have had like an adult hour after pool closed.

This was the worst experience we have ever had at a hotel. This supposed to a Wyndham property. It was supposed to be a refurbished room. The fireplace and TVs did not work. Asked for them to fix these problems. No one ever came. When making the fold out couch bed, when putting the blanket on the bed, I discovered a large fake eyelash indicating that the blanket had never been washed. Later, I discovered lipstick on one of my pillow cases. Revolting. Did not bother to complain as the front desk clerk said no management was available and there were no available rooms or management. I could go on and on but the bottom line is don’t stay here if you want to enjoy your time away from home. One additional thing. My sister emailed the manager TWICE during our stay and no answer was received either by email or telephonically. Atrocious.

It was a good stay with complimentary breakfast and attached indoor water park and attached pool. Staff was friendly. The only thing is cleaning of room is done only if you have entered the request 24 hours early. My expectations was since this is a hotel so room cleaning will be done everyday. Thats was the only thing I did not liked.

Found dog food on the floor of our room when we checked in, as well as the remote having some sort of goop on it. All of the buttons on the room phone were pulled off. Shower would only get mildly warm, not hot. One day the hot water was out for several hours and I was unable to get a real estimate from the front desk for when it was going to be back. When it did come back it was still only warm.

Hotel seems to be in need of a renovation. Front desk staff were great. Love the location.

Areas that could use a little cleaning. But overall happy and will stay here again.

This hotel is average. Definitely an older hotel. Sheets were clean. Walls and vents were very dusty. Staff was very kind.

Clean a little run down. Parking not so good and should make swimming supervised to many kids jumping in pool when there is a sign No Jumping.

We were unable to stay in our room as the AC wasn’t working and the temp was 84 degrees. They had no other rooms available and offered no maintenance until the morning so my family and I had to leave. None of us could sleep in those stuffy, hot conditions. They offered us no refund!

Great location

Not enough of utensils. dirty under the sink cabinet, light bulb was missing on lamp. door bolt wasn't working. Kids like the swimming pool.

We were there for a long weekend and could not get any towels when asked...are you that limitied on towels. Breakfast was not what it used to be wjhem it wasw a residence inn. Very limited selection

It was close to Waldameer and Presque Isle. I enjoyed the pool and hot tub area. However, the check-in is stated as 4 pm. My room was not ready until 4:45. They told me they would take $20-$30 off my bill. When I checked with them, they told me that they would let their GM know. Unfortunately, it never happened. The hot tub in the room did not work. When I inquired, the person told me that they are temperamental because they’re old. The pool was awesome but they never had towels available. I asked for them at the desk. They didn’t have any so they gave me bath towels. Loved the location but did not like the other problems.

Room was not cleaned well. Very grimy floors and bathroom smelled like mildew. Did not get towels when they turned the room over. Main hallway Floors had spills all over them. Swimming pool and hot tub smelled like week old urine. Expedia listed free roll away beds/cribs but we got charged for one when we asked. Stay clear from the roll away beds anyway, looked like some torture device out of a horror movie. Kids liked the breakfast so hopefully that memory keeps them from being permanently scarred mentally about every other aspect from the facility. Safe to say we will spend a few more bucks next time and get a better hotel in the area if we go back to visit Erie PA.

Check-in was fine, room was ready about 1/2 hour early. Door was open when we arrived which was strange, didn't notice there were no bath towels were in the washing until much later. Noticed the wallpaper was damaged and peeling in many spots, a/c vents and intake grates are dirty, lots of broken/damaged/worn in the room, phone doesn't work (no place to plug phone cord into). When I went to the front desk for bath towels, clerk said to come back in the morning. We'd been traveling part of the day and wanted to shower before going out and doing other stuff - then told to come back to front desk in about 90 minutes and there may be some ready. The grounds and building exterior look dirty and dilapidated, have to walk by smokers at nearly every entrance (should be designated smoking areas farther away from the entries). Came back in 90 minutes, different clerk said night shift staff just started laundry and come back later. I left my cell and asked to call or text when they were ready (this was 1130pm). As of 315a, after checking twice more, no calls or texts were received and we went to bed without them. My wife said breakfast was fine, she returned with towels. The shower curtain reeked of mildew, the walls are thin so the upstairs guests could be heard all hours of the night walking and stomping around on the hardwood floors. The two bedroom room itself was spacious, full-size fridge and microwave worked as expected, internet was OK. We'll be staying somewhere else next time

The entire place was dirty. The shower had a huge crack, wall had ripped wall paper, dents in the refrigerator. The towels and sheets were clean.