A first class hotel with fantastic staff across all departments, who could not do enough for you. Ideal hotel when flying in or out of Haneda airport as just a five minute walk from the arrivals hall. Plenty of food outlets within the hotel complex. Large Spa / Onsen on the 12th floor is ideal place to unwind.

Beautiful hotel with great service. Lovely room with large bathroom. Perfect way to end a vacation and take away the stress of “getting to the airport”. I didn’t get to enjoy Onsen and spa and gym as I arrived too late. But they all looked incredible. Would definitely return here if I came to Haneda again.

A wonderful full-service hotel with an excellent location. Upon completing passport check and entering the arrival Hall at Haneda Airport's Terminal 3, simply walk straight towards the new shopping mall and then head to the hotel. Hotel staffs were professional, friendly and courteous. Our room was nicely furnished, and the bathroom was well-organized and clean. The gym has a wide range of equipment. Free entry to the spa after check-in, I tried its body messages and hot stone bed and found them quite satisfactory and very reasonably priced. Overall, very enjoyable stay.

Beautiful oasis right in terminal three. Onsen on top of hotel!

We are happy with all the services except the bar. I think they don’t have enough staff so the nite when we had drinks we have to wait long for services. Hope this could be improved.

From the moment we walked in, we were awestruck. The doors into the hotel were massive and opened like magic. The front desk team were so friendly and helpful, the bar staff were also great. The rooms were lovely and had so many wonderful and included amenities.

The hotel is very convenient for Haneda Terminal 3, just a 5 minute walk which takes all the stress of trying to get across Tokyo for a flight away. There are two parts to the hotel, the Grand, the small cheaper box rooms for a quick sleep and shower before a flight and the Premier with “normal” rooms. They each have separate reception areas, with the Premier being hidden away from the main entrance. The rooms are a decent size with a large bed and a very well equipped bathroom. If you have one or two nights back in Tokyo before catching a flight, I’d recommend the Premier (we satiated one night in the Grand last year before our flight and the Premier is worth every yen of the fairly small additional cost

Onsen (hot springs) were awesome! Hotel was great for catching an early flight the next day..