Terrible

The staff greeted us very nicely, we organized the shuttle from the airport and to the airport with ease (just message them in advance), hotel was clean. My only complaint was the fees paid upon arrival. I stayed for one night and was charged an extra $27 for taxes upon arrival, which isn’t a big deal, but I’d like to pay everything upfront when I travel to avoid surprise expenses. Other than that it was lovely.

Picked us up from the hotel with a sign. Super friendly staff. Beautiful hotel. Great pool/steam room/gym. Fabulous breakfast! Thank you!

Typical Holiday Inn high quality standards

One of our favorite places to visit for relaxing without going too far from Quito. Always a good experience.

They had some of the friendliest staff of anywhere we’re ever stayed. The airport shuttle was free, fast and Fernando was a great driver! The breakfast was delicious and started at 5:30 am, so we had plenty of time to make our morning g shuttle.

The best Holiday Inn I’ve experienced

Loved the breakfast, best of the 3 hotels we stayed at during our trip

It was a good breakfast. The beds were very comfortable. The airport shuttle is a bit spendy for the given short distance from the airport.

Great place to relax with the family. It helped that they are pet friendly! Great experience

New property that is very nice, staff are friendly and helpful, beds are comfortable

Always such a pleasure to stay here before and after a long trip. Very comfortable rooms and the hot spa is the best, especially at night with lights and chill music!

Great

⭐️⭐️⭐️⭐️⭐️ every was top notch!

Amazing hotel staff food location cleanliness

Here are some unique qualities that make a Holiday Inn stand out from ordinary: 1. _Consistent Quality_: Holiday Inn maintains a consistent level of quality across all locations, ensuring a reliable experience for guests. 2. _Friendly Service_: Holiday Inn is known for its welcoming and helpful staff, making guests feel at home. 3. _Cleanliness_: Holiday Inn prioritizes cleanliness, ensuring rooms and public areas are spotless and well-maintained. 4. _Amenities_: Many Holiday Inn locations offer amenities like pools, fitness centers, and on-site restaurants, enhancing the guest experience. 5. _Location_: Holiday Inn often has convenient locations, close to popular attractions and transportation hubs. 6. _Value for Money_: Holiday Inn offers competitive pricing, providing a great value for the quality and services offered. 7. _Loyalty Program_: Holiday Inn's loyalty program, IHG Rewards, rewards repeat guests with points and perks. 8. _Sustainability Efforts_: Many Holiday Inn locations have implemented eco-friendly practices, reducing their environmental impact. 9. _Local Insights_: Holiday Inn staff often provide insider knowledge on local attractions and hidden gems. 10. _Adaptability_: Holiday Inn accommodates diverse guest needs, including families, business travelers, and individuals with disabilities. These qualities make Holiday Inn a reliable choice for travelers seeking a comfortable and enjoyable stay.

There overnight. Comfy bed, clean and beautiful rooms. Don’t let the name fool you, it’s not like the USA holiday inns. Five star amenities. The breakfast bar in the am was one of the best meals I had. Absolutely enormous spread with local fare and delicious choices. After traveling all night a big breakfast was a god-send. Will return next yr!

very convenient to airport. Friendly helpful staff. Easy transfers. Good dining experience.

Access to the property is inconvenient

Really nice place!

When an AIRPORT hotel charges you almost $400 for attempting to change the dates of your stay due to airline failure it quite dampens your experience with them. I have always stayed at the Airport Holiday Inn in Quito on my way to Loja airport as they are usually the least expensive option- I would’ve continued to stay with them 4x a year or so, but never will again. We were booked to stay there on a Tues. for two nights until our next flight. Unfortunately our flight was canceled outright so our trip was postponed for two days. I attempted to call the hotel upon learning the news that morning around 8:30am and communicated to them that we would like to change the dates of our stay, they told me that seeing as we had booked through Expedia their hands were tied and they could not help. I immediately called Expedia to get them to change the booking but when they called the hotel to gain approval they didn’t answer. Later in the morning I called the hotel again and this situation happened AGAIN, they would answer the phone for me and claim that their hands were tied and then a few minutes later would not answer the phone for Expedia, basically barring me of the option to change my dates UNTIL at around 7pm local time they finally answered the phone for Expedia and told them that they would be charging us for the duration of the stay (almost $400) because we did not cancel before 6:00pm. I don’t even know what to say at this point. I will be taking my business to the Wyndham.

Great customer service and buffet!

Good room and great service. The property itself was fabulous!

The hotel charged taxes and other fees

Very nice and new accommodations. Great hospitality and excellent food.

Excellent customer service

Nice property close to airport

Excelente beds and pillows. Big screen tv with English speaking channels. Cheerful service with airport shuttle both directions and help with luggage all the way to the room. Acceptable quality abundant breakfast with fresh made omelet and waffles

Beautiful facility with easy access to the airport. It was a perfect place to sleep and refresh after several long hikes

I was charged at arrival additional mandatory costs that were not mentioned when booking. Which lead me to think that they use this maneuver to lower the price on Expedia to seem more cost efficient and valuable per dollar than they really are, in order to capture more costumers. And they deny to provide me with an itemized receipt for those mandatory extra charges (which you must pay at arrival in order to get to your already paid room). I have requested the itemized receipt now 3 times to 3 different people unsuccessfully. I feel scammed. I documented the incident in writing with them and so far they have done nothing about it and I haven’t received even an answer. Awful service.

German cockroaches in the bathroom. Completely absurd that you have to drive halfway around the city through a poorly lit country road to get to the hotel, very inconvenient. Restaurant menu is overpriced even by american hotel standards.

Nice Hotel well kept and friendly staff.