The front desk staff were excellent and very accommodating. The breakfast was WAY too big, as you had to order it. But it was delicious. I only wish the breakfast was more realistic in size, and they gave out bottled water.

Check-in service was bumpy. Took a while, front desk was inattentive and flustered.

The hotel is new, so very nice. We were satisfied with our room. We were on a short wine-tasting tour, so we stayed for only one night and didn't need much. The hotel is close to restaurants and shopping and it's easy to get around in that area. The only things that I noticed was there is no fan in the bathroom, and there was a cup on the floor near the wall to the back of the bathroom vanity that someone before us had left behind.

Everything was wonderful.Checking was great.The manager on duty was completely awesome. Would definitely say again, adding it on our list of hotels when we travel back to massachusetts.

Everything was great except I didn’t get the room configuration that I booked. Plenty of parking, close to interstate, very well maintained, comfortable beds.

It was a perfect stay! Very nice clean room with a beautiful view of the lake that's only about a 10 minute drive away. The staff were very friendly and accommodating!

I received a handicap room which Ii did not request. It was okay.

The room was clean and comfortable. If you wanted breakfast, you had to pay for it when you ordered it in the morning.

Very nice newer hotel, large room, comfortable beds, great counter space and lighting in bathroom. (Tap water tastes terrible, however.) Missed having free breakfast and a microwave in the room, nice to have when you're on a cross country road trip. Walls are pretty thin as the hotel was crawling with people on the Saturday night I was there, and on the first floor (which I requested as I was traveling with a dog), it was very noisy with boisterous guests (and children). Fortunately it quieted down by 10 pm. But it's convenient, right off I-90, and they do have a restaurant with dinner options. However, there's lots of food nearby, including a most excellent poke bowl place (F&F) that delivers.

It’s location for our cross country trip was perfect and it’s amenities are excellent

The staff was very friendly and very accommodating. I would recommend this hotel and I would stay there again.

Good stay

Close to event we were in town for.

Hotel was good overall. Room had hair all over the shower and sheets. Room smelled like cigarette smoke even though the hotel was nonsmoking

It was very nice. My only complaint was that I paid for breakfast and I wasn't given the vouchers when we checked in

Perfect people, clean room and no issues

The place was clean and nice, large rooms. My room was never cleaned while I stayed 3 nights. They just came in and took garbage and brought new towels, but beds were not made. Also, o left a satchel there with all my earrings and I called once I realized and they told Me they didn’t find anything. O left there and drove to another town to check on at another town and never removed a thing until I got there so it had to be left here, not happy about them missing and not turned in as they should have been. Also, room was great but shower didn’t work where there was any pressure or all the water came out and I don’t take baths so that was disappointing.

Check in was easy - staff was very helpful

clean, decent room size, decent breakfast

Very close to everything

Very clean and nice bedding. Only downside is no free breakfast but everything else was great. Would definitely stay again.

We needed a place to stay overnight on our way from Chicago to our home and we thought we’d give the Holiday Inn a try because of its location and the pricing. Entered to discover a lengthy line at registration, probably created by timing but also seemed to be because only one person on duty knew how to properly use the system. Took close to 45 minutes to get registered and issued a key. Thankfully the rest of the stay was quite good. The room was clean with only a couple very minor exceptions, and surprisingly quiet given how crowded the place seemed and that we were on the first floor next to the parking lot. Staff was friendly and professional and the property was in good condition. Overall we were pleased with our stay.

Unfortunately when we arrived there was a long lineup of people waiting to checkin. There was only one attendant checking people in. Another staff member came out to see how she was doing, did not acknowledge anyone in line (over 20 people) and quietly said “oh well too bad I can’t help you” and simply walked away. Many people were surprised by the lack of customer service and lack of courtesy. The poor woman trying to check everyone in was new to her role and we would have expected that someone would have stepped up to help her or at least acknowledge those waiting for an extended period in line.

Needs a refresh otherwise it was good stay. Close to highway

Love it here. We'll definitely book this hotel everytime we come to Erie. What a pleasant stay at Holiday Inn Erie,an IHG Hotel we've experienced.

Had a great time, only issue we had was we asked for towels multiple times and was told we would get them but never got them.

Very good!

This was a great location for a vacation getaway to visit Presque Isle State Park. The route there and back became familiar. We were thrilled to find Wegman's nearby for some picnic items. Starbuck's nearby helped with the hotel's coffee running out in the morning (read other reviews about this, so weren't surprised). We liked having a gym and a pool in the hotel. Overall very happy with this choice. Would come back.

No free breakfast

Quiet, Friendly Staff, Great Location.

Friendly staff and a quiet nice place to stay made our trip fun and enjoyable.

Room was modern and clean, stayed on the 3rd floor heard stomping from rooms above. Parking lot gets very full overnight hard to find parking and some people take double spots. There were also U-Haul and Dump Trucks (taking up many spots) parked in the lot.