Great location, great full apartment facilities but couldn’t turn the heating down. So barely slept and woke in a pool of sweat.

The worst experience i have had!!! They have given the wrong code to the main door which meant we was stuck outside the building for 1hr without any help from the host as there was no number to contact. So we was waiting around in the cold with 4 young kids untill someone came out the building to help us in only then to find out the code was completely wrong which made me so angry. Now if no one came out we wouldnt of been able to get in at all.

Fabulous place .. beautiful apartment in great location

Unfortunately no air-con and although property had fans, these had little effect. Accepted the weather was unusually hot, however windows could be barely opened to cool the place down or provide ventilation. Very noisy too, not the best soundproofing. Property was well equipped and a good size though. Arriving and only having one key on-site also not ideal.

The fire alarm went off most nights we were there. No one knew how to contact the property to get things handled. I was a post partum mom with a small baby and two other kids. So standing out in the cold and going up and down the stairs was not easy post surgery. They were all false alarms/faulty system. It usually was in the middle of the night around 1-2am. We ended up moving our bed on the floor because the bed frame was broken and "fixed" by putting a couple of aide tables under it. My daughters window wouldnt close so we had to use items to keep it closed. The wall under the sink wasnt finished and had exposed wires. Having younge ones with that was a little tricky. The washer didnt work very well it took 3+ hours for our laundry to be done. The manual wasnt there so we never did figure out how to wash AND dry our clothes. We hung them up. The pull out couch was broken. The supports on the left side were completely gone so if you sat on it you would lean. We had to very carefully pull it out just right for my son to sleep there. There was nothing to really sweep or keep things clean while we stayed for us to use. Looking at the place in pictures it looks clean and modern,but when we got here it was a lot of smoke and mirrors. I really was hoping for a better more comfortable experience.

Fantastic! Perfect location for my needs. Easy to follow instructions for access etc. Flat even nicer than the pics! Real gem of a find and I'm likely to use again.

Very disappointingly, as the apartment was brilliant and really suited my needs, I had a terrible experience staying here. On the first evening, just after arriving and dropping off my bags, I got locked out due to a broken keycard. There was absolutely no response to the phone number, despite trying multiple times, and even through the efforts of the hotels.com service team. So after more than 2 hours, at 9.30pm, I had to give up and go and spend the night in a nearby hotel, with all of my stuff (apart from mobile phone) locked in the apartment. It is unthinkable to have unstaffed accommodation with no proper emergency contact. I did get in the next day with a replacement keycard, but sadly the people staying in the apartment above me were playing music and jumping around until at least 5am so I didn't get any sleep at all that night after a stressful previous 24 hours.

Very little information given, just instructions on how to get into the property. There were no instructions inside the different, it was so hot couldn't work out how to turn off the heating. Called their number, they had to get the property manager to call me, but by then I left the apartment. They wouldn't send someone told to turn the heating off for me, I was working so didn't get back till later and it was sweltering, I turned off the heating but it was too late. Couldn't sleep at all. Following night, fire alarm went off at 3am, was a faulty alarm. Apparently 4th time it happened that week

As described, clean / tidy and great location. Wouldn’t hesitate to book this again

The check in process was abysmal. So there isn't a concierge, but instead a lock box with a key. I coordinated with the property 24hrs ahead of time to drop my luggage off as I was arriving before 3pm, they said it would not be a problem. I arrived at 1:30pm and was unable to drop off my luggage. The property management said that they would connect with the cleaners to sort my luggage out, so I waited thinking it would be another 10-20 minutes. I messaged the property management again at 2:30pm, they said the cleaners should be there shortly. The cleaners arrived at 3:20pm. The cleaners did not have access to the key for the apartment (as the previous cleaners left the key INSIDE the apartment). I continued to wait as it was past the check-in time at this point. I called the property management company twice and she said that the cleaners should be able to let me in. The cleaner said that she didn't have access to the key, so it was just the most excruciating circle of events. I was finally able to check into the apartment at about 5pm.  There was miscommunication on many levels. All of which could have been avoided. If the key was missing, then a replacement should have been issued well before 3pm. The check-in process should not have lasted more than 30 minutes, let alone 3.5 hours. The facility itself was decent. The sofabed isn't usable as the springs are felt when lying on the mattress. The rest of the apartment is comfortable.

Communication and customer service appalling, would not book with this company again

Great location clean, spacious apartments.

Modern spacious apartment! They can not be reached over phone, but reply fast via email

The only setback is that is very noisy at night. Affected our sleep throughout the week stay!

The property is situated in a very active and young environment with lots of opportunities for shopping, dining and sightseeing. The appartement is nice and very spacious, the beds are comfortable. Communication does not exist. Except for a mail with instructions how to enter the unit, there is no communication. Nobody picks up the phone, I have asked for a proper invoice with the name of my company on it, no response! The help desk of Expedia does not help either and does not understand the most simple questions.

We rented this apartment so we can get around London and its location is very ideal. It's not in the congestion charging zone so we could drive there without getting charged and close enough to a tube station so I didn't have to walk far. The charming Camden town is literally right next door. We got there and the downstairs main door was wide open. The flat was adequate for the four of us but it felt pretty hot. There was no air con but three fans, one on its last legs. All seemed well at first, but if you're like me who likes attention to detail, you will soon see the apartment, although nicely decorated, has been somewhat neglected. The shower head was very dirty and due for a change, the grout between the tiles were black and my wife discovered what looks like excrement stain on the toilet seat. The sofa bed mattress was very very poor, my kids had a terrible night sleeping on it. It's so thin they could feel every spring in their backs.

Very clean and modern. Close by to all shops and restaurants.

No key in the safe on arrival and no way to contact the apartment. The hotels.com team were helpful but it was very stressful and we were an hour late for our event because we could not get into the apartment or reach them.

The apartment was so clean and spotless. It looked amazing and was very spacious. We had the best time ever and felt so safe. It was easy to get to. We are looking to stay again.