The fact that you have to pay for EVERY single thing is crazy. The fact you have to pay to park every single day is ridiculous. Your paying all this money and can't even get a complimentary breakfast is CRAZY. Definitely my first and last stay at any Sonesta.

Everything was just fine ……

Hotel needs to be renovated. Mold everywhere, water damage etc

I enjoyed my overnight visit and the friendly front desk staff. I think his name was Rashad. He was more than pleasant. Please keep his gorgeous self on payroll permanently 😂

The biggest issue I had with this hotel is that the phone did not work in either of the two rooms we booked for the night. There was severe static on the line of one, which also went unanswered for several minutes. The other,had the same issue and you had to physically hold the cord in place to keep it connected to the handset. Another issue was with the towel rod and bracket which disconnected from the wall when it was bumped. The hotel is a bit outdated and in need of refurbishing. The best I can say is the beds were comfortable with nice pillows and bedding, and they offer a shuttle to/from the airport. With regard to the shuttle, it would be nice if they also picked up from the international terminal. Most international flights are long so the last thing you want to do is wait in line for a shuttle to another part of the airport in order to pick up another shuttle to the hotel. If I needed to stay at ATL again, I'd look at other properties.

It was really a pain to make a reservation, to change the reservation, and confirm the changes. The staff was nice, but DON'T make a reservation through a 3rd party, like Expedia. Also, a pain that they will not take cash of any kind, even for candy bar. I won't be staying here any more.

great place to stay

While I do think there are some updates needed to the hotel room overall, the hotel was clean. I would also like to recognize the excellent service provided by Elle upon check-in and out. Due to flight cancellations, most incurred a long day, but Elle was very pleasant and welcoming even for those like me who were only at the hotel for about 4-5 hours. Thank you so much again for your pleasant upbeat attitude despite the long line of people.

They didn't accept the Orbitz reservations, but they told me I could sleep in the lobby.

amazing stay and great staff service as well

Wonderful property-kind and considerate

Excellent customer service

Great hotel

Our cancelled Delta flight sent us here. Long line with many other stranded fliers, but hotel staff moved us through as quickly and patiently as possible. Only there for a few hours of sleep but seemed clean and nice with the exception of the shower/tub which could have been cleaner.

Great staff. Close to the airport.

Water all over the bathroom floor after checking in. They put on a shower curtain half the breadth of the actual length of the shower. But the carpet was also wet in different places. The whole floor reeked of marijuana. Great breakfast though.

I will be contacting this 3rd party because when I called for a shuttle from the actual property site location, the contact stated, "we are overbooked and we do not have any rooms available." I will be seeking a full refund.

Horrible. Overbooked. No solution.

Made a reservation, showed up and they said there were no rooms available, effectively stranding me in Atlanta without a place to stay.

Always clean and friendly maybe expand breakfast menu however staff is always great

My plane was delayed and needed a place to stay overnight. Reviews seemed nice on this one and boy were they wrong. The lobby was nice but my room?! I was shocked. The carpet at the walls was coming up, baseboards were rotting, and mold was present. Very nasty room, I couldnt believe it.

good

Even though it took long to check in it was a good stay

I was pleasantly surprised by this hotel, as it was a late night last-minute booking dealing with the cancellation of my flight. Staff were very friendly and helpful, the room was clean and spacious, and the property was in great shape. I don’t know when I’ll be back in Atlanta next, but I will definitely Stay here if I am traveling back here

Terribly understaffed to handle influx of travelers when flights were cancelled at airport. This was the 4th day of the crisis. Stood in line 1.5 hours to checkin.

This more likely and issue with Expedia rather than the hotel, I don't know. I booked the room, arrived, then after waiting in line for a good hour at 1am, we were told no rooms were available. Will I get my money back?

Ok

The Atlanta airport is in shambles and this stay was the most pleasant part of the chaos Thanks for a being accommodating and extra pleasant

They provided lack of linen. The room and the bathroom are not clean.

Poor service

Apparently this hotel gets inundated with people flooding-in from Hartsfield-Jackson Atlanta International Airport whenever there are major issues, or they miss their flights. Keep in mind when getting the shuttles from the airport that there is a "North" Sonesta and a "South" Sonesta, both with shuttles from the airport. Get the right one. If booking very close to arrival time, there seems to be issues with Hotels.com sending the reservation to the actual property. I was told they didn't have my reservation and that I would need to contact Hotels.com. I almost lost my room altogether as they were giving the final rooms away before I could get it resolved.

The building seemed extremely dated, and smelled like mildew throughout. I saw signs of water leaks that had been painted over. The bathroom had hard water stains, the toilet wobbled, and the faucet was loose. The rooms could use a major upgrade. The receptionist was extremely professional. She deserves better.