Amazing

Breakfast had not much choice of food!

Central location. Bed seemed worn and sagged towards the center. Couch was comfortable.

Very family friendly - if you’re into that sort of thing The Hampton was a good stay. We stayed for 2 nights on a long weekend. It’s clear that the Hampton caters to family travelers. The pool and public areas are in good condition, the hot tub is quite hot. The staff are friendly and professional and there is a nice welcome snack when you check in. The number of kids at the pool at any one time ranged between 6 and 17 kids. Have you ever heard 17 children all scream at once in a room that is essentially an echo chamber?? I have. I thought my eardrums and the windows would all shatter. At the pool, pool noodles and large water guns seem to be provided. Which again , is nice for families, but waaaaaaaayyyy less nice for everyone else. The gym is located in the lobby so might not be for everyone. Bottom line, if you’re a family with younger children, great, everyone else, beware….

HOUSEKEEPING AND CLEANLINESS PATHETIC

Having the pool open later on Friday and saturdays

Rooms and property was very clean .. staff showed good hospitality. Everyone was friendly and helpful. I felt like I was home

Front desk service was great.

The staff was very friendly. It was very noisy with doors slamming all day and night. No exhaust fan in the bathroom with barn style sliding door. Garbage outside the side door was overflowing with garbage all down the sidewalk. When brought to the attention of the evening clerk, it was ignored the rest of the night. Would not stay here again.

We enjoyed our stay. We had a bit of trouble with the mini fridge and the A/C but they were fixed quickly so that was good. The noise from the trucks in the adjacent lot kept us up however. Staff was wonderful, services were great. Would stay again, just maybe in the other side of the hall away from the trucks.

Hotel was in convenient location. Rooms were clean. Breakfast was ok but could be better. Staff were friendly.

Really appreciated the pet waste bags and receptacles.

comfortable location, extended my stay

extended my stay

Comfortable location

While the hotel's proximity to the Walden Galleria mall and highway was convenient, and the check-in process was efficient with a welcoming front desk, the overall quality was disappointing. The bed mattresses and pillows were severely worn and lacked support, which is unacceptable for a brand like Hampton. Basic amenities, such as bedroom slippers, were missing. The room had inadequate lighting, a narrow but functional bathtub, and was not cleaned thoroughly—dirt was visible on the carpet. Additionally, the breakfast offered was basic and lacked healthy options.

The carpet smells and it’s an old outdated room. Not as clean as I expected for the amount paid as other Hilton hotels. Do not recommend anyone to stay there!!!!

Hotel was a little run down, needs some updates. The toilet in the room keep running every 5 minutes or so, glad I travel with a sound machine

Pool access, friendly staff

Dirty, dirty, dirty. Couldn’t walk around barefoot in the room. Bed was mostly cleaned except for a stained bed skirt. Questionable stains on walls. Would never spend this amount of money per night for this.

nice

Very convenient, we visited the Buffalo Zoo

Convenient area

Asked for extra pillows, staff said they’d bring them, we never got them.

Good service.

Very old, needs update, room had strange smell. My friend scratched her leg on a medal bar sticking out of the bed. The manager showed no concern except to offer maintenance to come and fix.

It was ok for one night. No conditioner in the shower. The bathroom door was right next to bed so could hear everything. It was overpriced for what we got.

My family was there for 3 days. Everyday we got locked out of our room and needed to go to the front desk to fix our keys. 2 different times other guests walked into our room while we we in it with keys they were given from the front when they checked in. Clothes in from in the closet in out room came up missing.

Very clean and good breakfast

Close to airport, close to Galleria Mall, close to I-90. Adequate accommodations. The free breakfast in the morning is decent. It’s not the Ritz Carlton but it’s totally acceptable.

Solid stay although our first room had some noticeable construction work ongoing. Overall, the bed and sleeping conditions were fine as was breakfast so good overall.

Small room