Nice quiet room, but it was a little too warm for good sleeping. The breakfast was outstanding, and all of the staff personnel were friendly and eager to help. I would absolutely stay there again if I was in the are.

Very disappointing.., we have stayed at Mercure in central London, 4 star, & also in Belgium, 4 star. Both were fantastic so booked this “4 star” without much hesitation. The hotel is at best 3 star. It is in serious need of upgrading especially the rooms & bathrooms. The drinks were overpriced & poorly mixed (I’ve never had aperol spritz with so little aperol & Prosecco, it was like drinking Perrier with a hint of orange). Food was mediocre. Room advertised as having free bottled water but none in rooms, fridges empty, & no offer of water by staff at check in, advertised with coffee maker & every photo of all room types shows a Nespresso machine, but none in room, just a kettle! Both other Necure hotels we went to advertised water & Nespresso & had them in rooms. 1st room we were given, lights on bedside didn’t work, & toilet seat & lid would not stay up. Changed room, with no apologies, & next room, lights were working & toilet lid stayed up but not seat!! Couldn’t face changing again! Given 2 room cards but only 1 worked…, took other back to reception..,. No apology & she didn’t ask if room ok this time even though she was same lady who changed our room only 10 mins previously. Air conditioning advertised in rooms did not work….set it at 15degs & still nothing!!! Would not stay again unfortunately & couldn’t recommend.

The room was okay, but there was a noice coming from the toilet. When pushed quick gently on the flushing, the noise disappeared. The toilet door needed to be closed to be able to sleep.

Very high standard on service, bedroom, breakfast and food. Nice helpful staff. Location is good for parking (free), but a bit away from the center of Reims. Close to Pommery however. Recommended!

Excellent value for money - highly rexommended

This is a fun and artsy hotel. The staff is very friendly and the accommodations are very good.

Design

We choose this hotel because the said they had ac and we knew the weater would be hot (+ 33 degrees). The first room we got was on the sun side and very hot. We pointed out that the ac didn’t seem to work. They then moved us to a room on the second floor (also on the sun side). We stayed there the first night but hardly slept because of the heat and lousy ac. The next day they moved us to a room on the side ot the hotel that the sun didn’t reach. A little bit better but still very warm in the night. The ac is joke. Either too old or they did not want to turn it up. No indidividual temperature setting in each room. So if you goto the Reims area, don’t stay at this hotel if hot weather is coming.