We have stayed here several times on our way to Kent as usual the hotel and staff were excellent

We stayed at this hotel because it was part of our journey to the West Country. Delicious dinner and comfortable rooms.

After parking and walking all around the building in pouring rain, I tried to check in @ 20:30 to be greeted with the system is down so I cant check you in. I asked how long has the system been down to be told about an hour and no idea when it will be back up. She kept mentioning that its the same with other hotels to which my reply was I dont care about other hotels. I have had a long day and I just want to chill in my room and send off some e-mails. System eventually was back online but I wasnt told about this and by the time I went back to the counter there was a long que for about 20mins waiting. There was no priority into who was being served and the people who just came in got served ! Terrable attitude and customer service. I tried to to complain but was told becuase i booked through expida I have to go through that chanel.

Comfortable room and bed.

Im happy except paying £5 for parking because we book through hotel.com.

Yep no problem, all what you’d expect, decent service, food was fine, the hotel is in very good condition with decent amenities. Biggest plus for me was the selection of beers by Double Barrelled Brewing which are a local company. Truly excellent beers at a reasonable price, for a hotel.

Room was clean and tidy, we had a fold iut bed for the kids, duvet on that didn't cover the bed, we asked for a second duvet for the kids. It took 2 times of asking for this to come. Breakfast was buffet style and was good. Sunday was busy and needed more staff on. All staff were pleasant and helpful. Room wasn't very well sound proofed, could hear people upstairs and in the corridor outside.

Can’t complain about anything. The staff were all absolutely amazing and extremely friendly indeed