This hotel is in all sorts of disrepair.

Overnight stay No frills near Appy St Very loud at times in hallways

My stay was a pleasant one.The hotel was not a fancy top of the line hotel but it was clean and had what was needed for my stay. I was there for a soccer tournament and I thought the location was perfect. I would stay here again!

Good

Easy check in easy check out. Very reasonable rates. Clean beds and nice room.

Good value

Very unclean and sink was stopped up with mounds of nasty hair. Cleaning service was sloppy and front desk staff was poor.

The room was good but needed a little housekeeping (hair behind the door in the bathroom) and the bathroom was very small. Overall good.

The room was supposed to be $215 total with tax. That is what we confirmed at checkin. The next morning our balance already, charged to my bank was $415. We asked about the mistake, they said that happens sometimes and I would have to wait 10 full business days for it to be refunded to my account. The front desk costumer service was very poor with communication at check in and answering any questions.

Our room smelled like the smoking section of a Football locker room, it was terrible. Shower was not clean.

I was tired, after a long day,,,, just needed a place to relax, it was PERFECT !!!!!!

This was our 2 nd stay at this property and everything was great except for the check in.The same happened last time and I am very disappointed how long it takes to check in ,and what complicated system the have. The lady behind the front desk was nice and beeing in the Hotel and Restaurant business for 45 years I have never experienced such a check in .

It was a nice stay, however, I was promised a receipt by email. It’s been almost 3 days and I still don’t have a receipt.

It was nice - except for the abandoned building next to it

Air conditioner sounded like an airplane taking off each time it went on.

Super nice room with a view of the mountains. It would have been nice to have a window that opens, at least enough to let in that nice mountain air.

Check in was painfully slow. I find it important to acknowledge when guests are waiting which we did not get as I waited 15 minutes as the next in line. A simple "I'll be with you in just a moment" provides a sense of reassurance. The hotel was otherwise clean. The mattress was ready to be replaced as it was

This hotel is in a great location, close and convenient to many things, including App State University. The property itself could use some updating. Carpet isn't the greatest throughout. Our shower water would only get lukewarm, not hot at all. Staff was very nice and switched us rooms so we could enjoy our stay as much as possible.

I received a $250 per charge when I did not bring a pet onto the facility.

We stayed here while we were getting our son set up to begin his Masters program at App. State. I know we will be back over the next two years for visits and will make our reservations here.

Cleaning was done sporadically. 3 days in a row and then 3 days without. I had to go to the front desk and ask for clean towels and for a large bag to dispose of the garbage myself. We had no soap in the shower on the last day. Then I cut my stay short from 7 days down to 6 and both Hotels.com and Holiday Inn were pushing it on the other to issue the refund for that day. I still do not have an answer if I will get a refund. The desk was telling me it was up to Hotels.com and Hotels is telling me it is up to the hotel. You know what? Last time using Hotels and last time in Holiday Inn. I’ve got AAA and AARP so I’m sure I can get just as low a rate. Also, the people at the desk were telling me Expedia/Hotels.com are horrible to work with and I believe it given their failure to take responsibility. Never again!

The manager was so professional and kind. He helped me locate a great steak house "Peddler's Restaurant"which was outstanding! Great customer service!! I

Delayed check in made us sit in our hot car for over a hour.

Decent place for a quick stay. We only stayed for a night but its just what you need for a short stay. Decent price for the rooms and close by to alot of restaurants and attractions, so it was convenient.

Staff was friendly. Actually did not know there was staff.

Quiet

Nice

The hotel double charged me for one night. I booked on Hotels.com and when I arrived at the hotel, they took my credit card for incidental charges that I was told would drop off when I checked out. The Manager acknowledge the double charge but unwilling to credit my credit card. His name and email is Suraj Nataraja | Area Manager | Kings Lane Group | [email protected]

Hotel is in dire need of maintenance. Many things not working. Had to change rooms twice. Third room was passable. Fire/smoke detectors chirping (low batteries), AC units struggling to cool, fitness room was a joke, and trash around the lobby and outside. Get it together. Not up to IHG standards.

Good hotel

We had a great stay comfortable beds was a real plus!

Perfectly acceptable