We have stayed here multiple time, always great accommodations and service

would not be my first choice again for a best western;;outdated; no place to plug cell phone cHarger cord ( USB)not a good river view to be had from room;; many other lackings;

Everything was great!

This hotel and the identical one across the parkway was a great place to stay. No problems finding it. No trouble checking in and getting to rhe room was a breeze. It was great for rhe kids who loved swimming and playing in a indoor heated pool. Minutes from the island and most entertainment and eminities.

The room was clean and the front staff were nice. But i killed a roach in our room and little small bugs were flying in the bathroom. The hotel has 201 rooms they have a hot tub that will only seat 4 ADULTS. why other people coming tired would like to relax in the hot tub this is one reason we booked with them is it looks like the hot tub is big. The breakfast is the same every day [we stayed 4 days] 201 rooms and about 45 chairs for everyone to be able to have a seat. guess we will keep looking next time.

Nice clean hotel. Beds were comfortable and staff was friendly and helpful. A great location within walking distance of many shopping centers/stores.

Room was nice, breakfast was good. would definitely stay again.

First trip to Pigeon Forge in a very long time. I normally don't stay in hotels with outside corridors, and I remembered why. The room was nice, clean, the bed comfortable. The bathroom was very small

Stay was nice. The place was clean. I was impressed with how clean they kept the breakfast area considering how many people were flowing through. All in all a good experience. I would stay there again.

Overall we enjoyed our stay. We had an issue with the sink backing up when we first arrived, the head cleaner came back and fixed the issue right away. The floors were dirty, my toddlers feet were black… you may want to wear slippers or flip flops if you stay here. Breakfast was delicious and the staff were so kind. I will definitely stay here again in the future.

Impossible to walk across the street. And takes awhile to get someone at the front desk to answer the phone. But overall perfect for our stay

We enjoyed our room being next door to the indoor pool. We only used the hot tub since the pool water was cold.

Property was well maintained even with car show going on there was still ample parking for paying guests. Small square pillows to sleep on was less than desirable and not many TV channels.

The Best Western plaza in in pigeon forge was by far the cleanest and nicest hotel I have stayed in for the price range. We got the room with the fireplace in it which was really nice. The room smelled clean and fresh everyday and our housekeeper Nelly (or Holly) was thorough and thoughtful. The room was extremely spacious and inviting. Enjoyed the multiple pools and hot tubs very much. The breakfast each morning was excellent for a continental breakfast. Offerings include biscuits and gravy, scrambled eggs, sausage links and patties breads and pastries, yogurt, peaches, oatmeal, cereal and fresh milk, and waffles in the shape of a teddy bear. We loved our stay and would recommend it to anyone! It was close to everything, just 15 minutes to destinations in Gatlinburg and 6 minutes to Dollywood. Lots of food options within walking distance too.

Staff is quick and courteous as always. Property and room were clean. We love it here

The place was close to everything and getting in and out was a breeze. The room on the other hand smells musky and mildly cigarette smoke. The bathroom drop ceiling about the shower was moldy and rusty, the toilet was way off from being square to the wall and the mirror surround was beat up around the bottom ( just weird). The mini fridge wasn't really working and the bed/bedding was questionable. I always felt itchy after laying in the bed quickly.

It good

Very convenient and walking distance from shops. Nice staff and it was clean.

Super clean unit. Nice breakfast. Courteous staff. Water pressure was exceptional! Very pleased with our stay.

We were really impressed with this place. It was so quiet. We would definitely stay here again!

Very clean and nice,larger frig,fresh linen each day and very friendly and helpful,will stay there again

Great place

I liked that property has plenty of parking, friendly staff, and easy checking.

Wonderful job to the staff! Clean rooms even the refrigerator and balcony. Pool is clean, loved the hours 9-12! Great breakfast! Wonderful, last minute birthday trip for my daughter!

Room very nice, large. Had three pools all clean and appointed nice

Nice place to stay but in the middle of the night the air conditioner started making noise that woke us up. Couldn’t sleep after that because it kept making that noise.

We really enjoyed the 2 outdoor pools as well as the indoor pool

Motel was very clean. Needs to be updated. Beds were not very confortable but over all it was a good value

Did not receive the room I requested and paid for. Old hotel. Toilet had to be adjusted with each flush. Bed extremely uncomfortable and the pillows for a king bed were throw pillows and very small. Would not recommend this place to stay for any occasion!!

BEST breakfast I’ve ever had at any hotel and I travel a lot. Rooms are clean and comfortable. Indoor and outdoor pools. I would recommend this hotel to anyone!

Lots of different pool options! Close to literally anything you may need; food, clothes, medicine, souvenirs. If you’re looking for something you can probably find it within at least a 5 minute drive or less! So many attractions nearby to be able to do and Gatlinburg is only a 30 minute drive!

Close to all the attractions