The foyer and restaurant looked spotless. The staff that booked us in was friendly, although lacking information about the hotels facilities. The room was lovely, appeared newly decorated. The windows were old and let in some cold, but the heating was on all the time so didn't notice unless near the window. The heating was noisy and the bathroom although clear had mould on the grout. Of note also is there was no hot Wtaer by the time we showered about 11am. The swimming pool, etc were lovely, a little small but it was quiet. The changing areas weren't good at all though, cold, dirty, old and broken locker doors.

Had the best stay, super dog friendly, great location, friendly staff, lovely gym and spa facilities! Would definitely come back! Thanks to the staff for letting me sit in the bar with my dog for the breakfast buffet :)

Room was dirty and floor covered in blood spots, pillows covered with blood marks. F&B manager Dean confirmed and was horrified, gave me a drinks voucher and changed my room. No one picked up phone at reception so had to go down 3 times as room was so bad

Comfortable stay. Good rooms. Good breakfast and pool area is decent

The stay was good but I did not like the illuminated bed headboard and the absence of a hook to hang coats etc.

Out of order pool, no one told me about. £10/night parking charge.

Amazing had best night sleep and can't wait to stay again Many thanks

Lovely room but horrible pillows. Either lumpy or rock hard 😞

Lovely hotel. Plenty of parking space. Did not like the breakfast set up. Prefer buffet style. Not that many options. Daughter disappointed that no Nuttela available. Went somewhere else for breakfast the next day. Nowhere to get a snack or drink. Just the bar! no vending machines. Nowhere nearby apart from KFC to get snack or drink either. On the plus side, pleasant reception staff, clean, comfy rooms, we had 2 adjoning ones due to family. Nice pool and jacuzzi with towels provided but lockers not secure. No key for them. Had to take a chance when using them which wasn't a comfortable feeling.

The pool was closed not informed previous to arrival .dissapointed 12 yr old grandson .probably reason why i booked so he had free time so upset .

Fantastic

Suitable for overnight stay

Excellent hotel great value for money comfortable stylish rooms. I would recommend staying here

Lovely friendly staff nice hotel but we had no hot water and had to have cold showers which resulted in us getting a partial refund

Location was good for trip and staff very friendly plus bed was super comfortable. However, food in bar wasn’t great (had a pizza and garlic bread) and the bartender could not understand I wanted a normal Coke and gave me Diet Coke even after asking twice. While I got a good nights sleep, the attention to detail in regards to cleaning is severely lacking in the room. Old spiders webs, dirt, some red stuff on bedside light switch and very old hard water stains on shower seals. Would have complained but overheard at the check-in desk that they were fully booked so would not have done much good. Bottomline, nice staff and easy location off M54, but room conditions let it down massively. I do not plan to stay there again even with the low price offers. Disappointing.

Nice room, friendly staff and easy checking process

Hi Unfortunately disappointed with general customer service and lack of correct communication. On arrivals after a long day of traveling and work i asked if the pool was available for use and was told yes by check in/reception staff. However then when I went to use it i was told it was closed and had been for a while and wouldnt be opening any time soon. Couldn't use the steam room or sauna either. Very disappointing as was much looking forward to some down time. The food however was lovely and the staff in the restaurant were also so polite.

All in all,, I was pleased ,,only downside was the swimming pool was closed due to repairs being done

A great place to stay.

Nice property with comfortable beds and pillows! has a good restaurant, pool and spa facilities. Burger king, KFC, Costa and shopping area in walkable distance.

Would be a 5 but pool and leisure area needs major TLC. Hotel was lovely large room good shower. Breakfast was very good great quality and lots of choice. All the staff we met were great. Main let down is the pool and spa area. Needs complete overhaul. If you booked for the spa you would be disappointed

It was brilliant just issues with lift apart from that very good

Good hotel useful central location

Had a booking, went to check in and the booking was not honoured which lead to having to find alternative, more expensive accommodation

We arrived around midnight as the hotel had been informed in person earlier in the day. When we got to our room , (passing down corridors with napkins and cutlery scattered at random intervals) we found a trail of toilet paper scattered around the room and filling the toilet. 2 napkins lay on the floor. The duvet was creased, suggesting the bed had been used recently, confirmed by that side of the duvet being untucked and the mattress underneath creased. We were too tired to treck to reception demand a room change, especially having been told the hotel was full. While one may expect this might happen in a £50 pn hotel one doesnt expect it in a £110 pn hotel.

Our 2 need time staying here. Lovely clean hotel with friendly staff. Although we did have an issue with check in this time around. Arrived just before 2pm and was told our rooms weren’t ready yet (not an issue itself as we were slightly early) but we were told to take a seat and someone would let us know when our rooms were ready. We sat waiting for over 20 mins and nothing so my partner went back to reception only to be told the rooms were ready and there must have been a miscommunication. Not the best start but everything else after that was great. The breakfast here is amazing, absolutely everything you could think of, spoilt for choice, and the staff are more than happy to help with any special requests you may have. We will be heading back later in the year for our 3rd visit with hopefully a smoother check in.

Everything is fine, but I was surprised to find that there was no air conditioning in the room. This was particularly disappointing as I had specifically chosen to stay on the hottest day of the year, based on the hotel's description which mentioned air conditioning.

Great hotel. Thanks!

Friendly and helpful service from all front of house staff.

Very comfortable nice relaxed atmosphere , breakfast : plenty of choice

It was a very fun hotel and has a pool ans small steam and sauna ans tiny jacuzzi. The spa changing are was basic. The room ans bathroom was modern. The breakfast was reasonable for a 4 star with fried eggs the best bit and mini pastries tucked away in the corner- no queues etc either. On check in and check out lots of towels or bedding littering hallways which didnt make a great 1st impression leading to the room. We came with kids and booked 2 rooms as they are small and i think only do cot beds not rollaways. Very close to station and shopping and the local costa.

Stay was very good we did enjoyed it. The toilet was with stains tiles was also stains