The hotel was a bit old with a retro lift. Average stay but can we ask for during a biz trip

It was a good stay, staff friendly and generally helpful. We did ask for extra pillows and towels, only 1 bath and 1 hand towel in the room, for two people, but did not receive the asked for items. Hotel in a good location for the train station and central city area. The hotel interior was a little tired but perfectly clean.

Terrible breakfast (I could’ve made more food if I was at home) and the facilities were super outdated - I couldn’t believe that it was a 4* hotel! The room card stopped working 4 times during my 2-night visit and although the front desk were happy to help me, the first time I had to wait for over 15-20minutes! Overall a bad experience

There was a unique lift, and I could enjoy a traditional hotel life. Initially, meanwhile, there was no hair dryer in the room. I called the front and asked about it, but there was no response. Next morning I caught the clearning staff worker and could get it.

Delightful welcome at Reception - including raclette - and the room was spotless. We avoided breakfast at it seemed unfeasibly expensive!

The hotel is in a very central position Geneva and not too expensive.

Everything was good !

Clean comfortable and affordable. Close to the city center and perfect for a quiet weekend in Geneva.

Front Desk service was very helpful. Location was right on the train/trolley line...and they gave a Free rider pass, which we used every day.

Check in was not good. We were not given the wifi password at check in and tried calling the reception from our room - the phone in the room was dead! Had to go back down and ask for the password. Next day we found out whenstaying in a Geneva hotel you get free transportation all over the city. We were not told about this at check in. When we asked for it the next day we were given each a ticket to use. This should have been given to us at time of check in. Rest of the staff were nice and helpful and breakfast was very nice.

Excellent stay. Amazing friendly and helpful staff. Breakfast was lovely. Great value for money

Nice - great location - wifi a bit slow

Overall was a good experience, I didn't appreciate the 100CHF that needed to be paid as a warranty to get the room.

Excellent value for money!

Very helpful front desk specially, Mr Daniel

Friendly Staff, but a hotel that's in dire need for renovation. Rooms are tiny, carpets are damaged beyond repair and the hotel just generally needs a complete overhaul. Feels like nothing has been invested into this hotel for decades.

Great little hotel. All the staff was super nice. Room was bigger then expected for a European hotel. We wished we would have gotten the breakfast deal, next time. A big plus I was the free bus-tram passes. I would definitely stay here again.

Everything is great. The area ,the hotel, the staff very helpful and nice. In general I spent a good time in here

Excelent price

Hotel diplomate is in the heart of Geneva. Easy access to business offices and town . Transport facilities are good too. Please make sure you request a quiet room , off the road side room to avoid the tram noise. Very friendly staff. Breakfast is ok. But you have to get in early before it runs out :-)

It’s was completely bog standard and different from the description and pictures provided

An old ordinary hotel. Not fancy bu clean and proper. Friendly staff. Breakfast very modest.

Nice staff, but everything look old, declining. Wifi didn't work and could not get any work done.

Very well situated and the staff are super friendly. Nice greating. Arrived earlier than expected and tgey offered us a room before our check-in in order to rest after a long flight. I definitely recommend the hotel. Take note that there is no air-conditioning. As the night gets cooler we opened our windows and we were fine. Thank you diplomate hotel

The room smelled like a sewer drain at all times, especially if the bathroom was door was open. The bed was supposed to be a king sized one but it was just two twins put together. I would not stay here again.

As I said before the kindness of staff at the front desk and the kitchen is exemplary showing a readiness to make the guests feel comfortable and happy in the hotel environment. No effort was spared to do so based on my own experience.

The hotel itself was fine. The location is great. The internet sucks. Less than 5mbs all the time. In today’s world anything less than 50mbs is ridiculous.

Great location, great value. Staff very friendly and helpful. Hotel quiet, clean and pleasant to be in.

Good for the price. Excellent location. It is a pity though that some customers don’t respect the non-smocking rule.

The decor and facilities of the room are dated. But fair value.

Much appreciated early check in. Friendly staff

Excellent, need to provide charging points for phones in room, but did provide adapters.