Great location on beach. We had balcony on ocean side with view. Spa was relaxing after day of site seeing. Breakfast buffet had many choices. Would stay here again.

A 4* star hotel with a fantastic beachside location in the heart of Las Palmas with easy access to the sights, local restaurants and transport links. Excellent food options provided by the hotel the added facilities of a heated roof top swimming pool SPA & Gym. Friendly attentive staff highly recommended .

C

N/A

Rooms are very outdated needs refurb staff not very helpful at all !!!!! First room practically sat in car park on balcony asked to move they wouldn’t had to get Expedia involved they called the hotel and helped !!! Television very poor Location fabulous , breakfast great

I was disappointed with the room I got having paid around €700 for 3 nights. The Junior suite was almost like an office. The view was dreadfull as it looked onto the car park and other residential buildings. I thought having ordered a suite, it at least came with a sea view!

Perfect hotel on the promenade with easy access to the beach, shops and restaurants. Would use again.

Great location right on the beach with friendly and attentive staff. Nice pool with great view. Broad choices on breakfast buffet also overlooking beach.

Great stay. Brunch options were lovely. Staff was very accommodating. We arrived before our room was ready and they were able to store our luggage while we left and explored. The spa was also very nice. I didn't use the gym but there was a variety of exercise equipment.

The hotel is beginning to show its age. Our room had a few problems, flaking paint from ceiling, socket not working, toilet seat badly fitted…minor issues but important…basic maintenance is not undertaken. The hotel TV is highly biased to EU channels…no BBC1 or 2 or ITV. The rooms facing the sea are nice but the hotel faces north and you do not get sun on the balcony. The restaurant is mediocre…food needs to be served hot.

We saw several cockroaches at the hotel room, there was a cigarette smell coming in through the ventilation system, the bed was very hard, and we could hear the neighbour watching tv. The spa and pool area was nice though, and also the breakfast was good.

This hotel was only OK, particularly at this price point. The place seems rather tired especially the rooms. The service was not very friendly. The breakfast buffet, though abundant, was just not very tasty.

Reina Isabel was great last year and we came back, which shows, how much we liked. The room was spacious with a nice balcony overlooking the beach. The swimming pool on the roof was our favorite location. We will be back next year. We even recommend Reina to our son, who will go there this February.

Very enjoyable stay. Extremely pleasant and helpful staff, room clean and serviced daily. Food good standard and plenty of choice. Pleasantly surprised by warm temperature of outside pool.

I like everything

Our trip was fantastic! Friendly staff, very kind and always ready to help. Large room with wonderful sea view made every evening and morning great. The hotel is located in a great location, a minute from one of the best beaches of Gran Canaria. Our room was cleaned every day and the staff was very attentive to our every need. The spa of the hotel was relaxing and available to all guests - an absolute treat. Couldn't recommend this hotel enough.

Really nice hotel right on the beach with good options for food and drink and very clean facilities throughout

It was one of the most wonderful and comfortable stays that i went through amazing staff and very comfortable room. The breakfast is amazing and the Spa is just relaxing and you just go after it and sleep .

Thanks to the service minded Staff in the reception we had a fantastic stay. Very professional Staff in a wonderful hotel

The hotel was bright and clean. The room was a bit small, but cool and quiet. Breakfast had a great selection and variety of food and everything was immaculate. I would stay again and recommend the Bull Reina Isabela Hotel.

Had a wonderful stay. The staff are very hardworking and accommodating. The breakfast was fantastic. The hotel is in the perfect location. Loved the ocean view from our room. No complaints, recommend and would stay again.

Hotel perfect location. Later breakfasters had to queue for table. Amazing choice but still couldn’t find much I fancied? Pool good. Shame rooftop restaurant closed. Wasted. Could even have opened as a bar. Terrible weather but hotel can’t help that!

Maybe our expectations were too high We only had 3 nights there & had 3 rooms. We paid the additional money for an ocean view & was given room 131 a 1st floor room that overlooked the roof of reception. It was ocean facing & very little ocean view. We complained & was told the hotel was full. We moved next morning to 773 only to report a cracked shower screen & were the moved by the hotel to 441 as it was deemed dangerous. We were unable to settle & relax

all fab, except staff could have been more attentive at food service.

The hotel is quite nice, especially the location with view on the beach and the city is very picturesque. Also the rich breakfast was on the upside, although always very crowded and guests were careless about social distance concepts... On the downside was the strange hours of the Spa: Open only at daylight until 6pm when people rather want to be at the beach, and when they afterwards would like to go to the Spa, it's closed... No customer orientation. So are the check-in/-out times: At 11am check-out, at 4pm check-in. So plenty of time for them to prepare the room for the next guest. We asked for a late checkout at noon (1h more), but the lady at the reception declined, supposedly after asking her boss, but her careless behavior gave us the impression that she was just too lazy to do anything about it. Com'on, 5h to prepare a room is not enough for you? Customer unfriendly, this is. At least before leaving they should take better care of the customer, the last impression is what stays for long...

This is our third visit over 6 or 7 years. Hotel is very nice with excellent food served buffet style for breakfast and dinner. Facilities are very good including a heated pool, spa, bar and more. I particularly like the location with an entrance (and Hotel Beach facilities) on to the promenade.

It is a very nice Hotel next to the beach.

Nice location near the beach and town. A very good restaurante. Dinner was exceptionell and breakfast good. Nice roof-top bar and pool. On the downside, the beds was small, hard and separeted. Not ideal for a good night sleep.

great position and very helpful staff

Very nice in all aspects, except one… There is a smell of excrements on the Solarium, the sundeck between floor 4 & 5, it comes regularly as a not so nice breeze… Tha Spa could be open until 8 in the evening, less busy and able to see the marvelous sun set from the pool and sauna..

Food, service, spa, location

I will be fair. The hotel is located right on the Malecon in the centre of the beach. Rooftop pool is nice. Room was dated and worn, but did have new comfortable mattresses. Elevators are slow due to the fact they idle on the ground floor. The problem was I booked a package with dinner included. We were on a road trip from Maspalomus. We packed for the weather. When we arrived we saw a small sign at the entrance to the restaurant stating no beach shorts. We did not pack long pants. 30c weather on a beach. A buffet . A really bad buffet at that. We asked before going to the restaurant if we were dressed ok at the front desk. We were in shorts and button down shirts. They said it would be up the the server at the restaurant. We said there was nothing in the booking info that stated no shorts. The restaurant turned us down. So back to the desk. I told them I wanted compensation as there was nothing in the contact that I agreed to when I booked talking about a dress code. We were not in bathing suits. After my request they said we could have our dinner. Because they did not want to compensate us for the dinner we paid for. After we were humiliated by the staff the flood gates opened and there were many others in shorts. If these are your rules. Fine. Put them in the booking contract. Front desk staff and the restaurant staff treated us pretty bad. The food at the buffet was terrible.