It was terrible! I will never go back. My family and I checked out soon after checking in and found another place and didn’t even stay. The lady up front rude rude rude! We didn’t have any towels in our room besides one dirty one. We tried to call the front desk but the phone in our room didn’t work so had to call from our cellphones and then had to call mutiple times to get someone to answer. Told them we didn’t have any towels was told you had to come down and get some. So we went down to get some and she only have 2 room towels and then 2 pool towels. We said we need more room towels and wash clothes and hand towels was told they don’t have any hand towels or wash clothes. Then she said we would have to return the pool towels to get more towels. Went back and she didn’t want to give us anymore towels and I asked for a manager she said there wasn’t one there. I asked for the managers name and number and she refused to give it to me. The room was filthy roaches and mold. The beds were terrible stains and broke. Even the outside of the place was filthy trash everywhere.

Nothing was what they said it was. The sign had a big sign that said free breakfast flashing. They didn’t even have coffee. When asked about it, they pointed to a tray that had three protein bars in it.

We went in the room,saw there were no wash clothes ,while I went to the front desk my wife checked the beds. The sheets were used, dirty and pillow had hair on them. We turned the key in and left.

We wasnt able to even check in bc there was no staff at the facility. No one answered the desk phone and the "emergency " number displayed on the doors mailbox was full. Called customer service for howard johnson and they were no help. Not refunded. Extremely unhappy. Was out in the cold with my mom with heart and breathing problems and my 5 year old daughter.

Didn’t get this day didn’t get to see you till after purchase that check-in was till 12 AM. Tried calling the hotel no answer and was like 10 PM. Call the branch and the guy gave me a number to call and said they called when you’re closer they would be able to do a late check in. Got there and Leslie calling standing outside for an hour. Didn’t get to sleep

Room was dirty. Cockroaches. Have bites allover body that are not mosquitoes. Possible mold on alls and ceilings. No room service. Breakfast was questionable coffee and granola bars. The brand name is definitely sullied by this location

Staff was worried about phone conversations. Room floor was nasty and sticky. Asked to have it mopped. Never did it. Had to go get towels too. Couldn't do breakfast cause door was locked at 720am. When asked about it he said they had a granola bar and coffee.

From the minute we checked was a horrible experience the person checkin us in did not tell us anything about the breakfast when we got to room there were no towels or washcloths had to go back to office where she gave me towels told me there wasnt any washcloths so off to walmart we went to purchase some washcloths 2n day get back to room and our key card does not open room so i went to office again lobby door locked had a # to call in case of emergency so i call it several times get a recording sying unable to leave message voice mail box is full i banged on door severl minutes no answer i did get a text asking my issue i explained it same girl from checkin opens door and gives me 2 new door cards they work. When we got in room saw room was not made up so off to office again for new towels and again no answer when banging on door so i send a text explaining issue again was told that someone would bring towels to my room well that never happened next morning went to lobby again for towels different girl gave me towels and washcloths messages sent to me stated they dont have daily maid service if the checkin girl had told me that i would have requested enough towels for my 4 day stay. Never again this was a very dirty establishment trash outside building room missing light bulbs i had to clean tub drain since water would not drain and there was so much hair in drain i did take pictures of that also beds looked like a 5 yr old made them bed skirt not properly on bed all crook

They advertised free. Breakfast. They only had coffee . No explanation from workers as they ate. Other guests were also complaining. No one at the front desk to discuss it with . When we checked in we had NO linens. Another guest came in with the same issue. The bathroom floor had built up crud. This was the worst room I have ever had

We did not even stay the room was nasty with bugs and the bed frame was out from in under the bed a foot. My husband feel over it just checking out the room. There was no towels to take a shower.

OH, my where do I start!!!! Checking in the customer service was horrible. They did not have towels or washcloths the entire time we were there. My room had a broken chair. The lamp did not work, the lights over the sink did not work. The pictures of the hotel were not correct. Nothing like the pictures at all. Elevator did not work. Had a family member in a wheelchair and the room was supposed to be handicap accessible and it was not. Will not be staying here every again and will not be recommending anyone to stay here!!!!!

This hotel sucks - answer the damn phone!

No towels when we checked in. Called to ask for some and was told to check back in the morning. Had to go buy our own to shower. Morning same story “ none to be had”. TV did not work. AC / heat did not work. Floor soo dirty our feet turned black after a shower. Asked for a refund and was told no. “Deal with it”. Never again.

This is a horrible motel. They didn’t have towels and they only left one small towel for my family of four. When I asked could I have a couple of towels for my kids they said they were out. I should have known better because when I arrived a young couple were asking for a refund because they found bed bugs and roaches. The motel advertised breakfast, but they offered nothing. I’ve never complained about a hotel or motel ever. I understand you get what you paid for, but this is ridiculous. Please take my advice and pay a little more for a decent motel. The staff were rude and didn’t seem like that wanted to be there. I can’t blame them.

I booked a room for a business meeting i had to attend. Before i even checked in, the hotel had already ran my card for a part of the room. When i checked in the attendent at the front desk seemed more interested in being on her phone. When i walked into my room it smelt strongly of bleach and the dressers had some sort of film on them which eventually dried and and turned into a white dust looking substance. If you just need a place to sleep and lay your head its good and got the job done

Didn’t get the room I paid for and booked because they were “overbooked”. Lady at the front desk was rude . The room I was given was nasty, even had urine left in the toilet. No towels, water stains on ceiling & it was falling apart. They refused a refund. But I did not stay at this poor excuse of a hotel. Ended up losing money. They are committing fraud. Pictures online are misleading and have to be old.

Completely gross. Mold everywhere. Baby roaches in the bathroom. Dead roach on the towels in bathrooms. Place needs shut down and tore down.

The pool was unclean, and I encountered difficulties obtaining assistance from the front desk. Unfortunately, our room contained live bed bugs and visible stains on the mattress. The floor appeared neglected, with an apparent lack of mopping for months. Furthermore, the refrigerator was non-functional, requiring relocation from an upstairs room. Check-in and room settlement took nearly an hour. Based on this experience, I would advise against staying here.

AS WE WERE GOING TO OUR ROOM THERE WAS TRASH ON THE STAIRES CIG BUTTS, PAPER, DRINK BOTTLES ETC. WHEN WE GOT IN THE ROOM THE BATHROOM WAS COVERED IN BLACK MOLD GROWING ON THE WALLS OF THE SHOWER AND ON THE SHOWER HEAD THE FAUSLET. WAS NOT WASH CLOTHES NO COFFEE MAKER AND NO BREAKFAST

From the beginning this was a bad experience. Checking in the staff at front desk was rude. The room was absolutely nasty. No towels, no blankets, the room smelled so bad. The beds were dirty & stained. The refrigerator had meat packs and other items from previous guests. There was no continental breakfast like promised. The gym was inaccessible & so was the indoor pool. We will never stay here or for that matter any other property owned by Wyndham just because of this experience.

Garbage at door used shampoo and conditioner bottles and soap in bathtub pee all over toilet seat locks on door missing

Front desk people are rude

No towels Dirty Noisy No breakfast Fitness area closed Pool disgusting TV inoperative Bad smell Office was closed in the morning during breakfast and no breakfast served

No toilet paper. No towels. Beds hadn’t been changed. Hair in bathroom sink.

It says it has breakfast they don’t and say they haven’t in a long time.they said online that they had cribs and I even called before two different times and couldn’t ever get anyone to answer and had to wait 30min to check in because there wasn’t anyone at the front desk. And they also didn’t have hot water one night the pool was green with trash all in it worst hotel and trip I have ever had

Horrible customer service, room smell bad, AC was not working on my room they didn’t offer me a different room the guy at the front desk had a bad attitude and just gave me a receipt of refund that it’s still not back on my credit card. Don’t stay here it’s not worth it.

Do not stay at this location. Wyndham needs to take their name off this building. Staff was completely unhelpful. Never there. They put a note on the lobby door In case of emergency call and then locked the lobby door. Room was very dirty, bathroom moldy with bugs in the bathtub and water stopped working, pool was green. There was no towels anywhere. In the morning, there was no breakfast and lobby door was still locked. Elevator was out of order so we had to carry our bags up The stairs for three floors . Property was very neglected, broken cement, broken windows. It totally seemed like something out of a movie. It was so awful. Absolutely nothing like what the Expedia picture showed. We canceled our reservation and went to a different hotel for the remainder our vacation

Our stay ruined this hotel for us. The front desk clerk when we checked in barely acknowledged us. She was on the phone the entire time on a personal call. Then, she double charged me, and I'm still dealing with that issue. There were zero towels in the room and when I went to the front desk to ask for some, I was informed that wasn't any. I later saw the bathtub was dirty and didn't even want to shower anyway. The bed was broken down on one side. And the next morning, not just one, but TWO roaches crawled out from under the chair! The floor was dirty and in need of a good mopping. Very bad experience here. Will never stay here again.

I will never stay in this hotel ever. The stay was very rude and lazy. The room was so nasty we checked out about 30 minutes after we checked in.

We checked in at 3pm on Aug 30. And we paid and the guy behind the desk was rude and very unprofessional. We went to out room 118 and we walked in the smell of mold was in the air, I looked up and the ceiling was full of black mold. The bed was disgusting and dirty and bugs behind the toilet and one came crawling out of the shower curtain. So we demanded our money back and went somewhere else that was clean. This place was not!

Should put more attention on keeping the hole properly clean. This place should be inspect, ther is many cacockrochs in the rooms and all over... Rooms are not clean, no hot water to take a shower.... etc

Horrible experience! Holes in the door that had tissue paper sticking out of the door! App won’t allow me to post pictures. People were living out of their car in the parking lot! I reached out to hotels.com for refund and no response. Horrible customer service from hotel and hotels.com