The room was neat and clean. The restroom hardware was rusting and the toilet seat was kind of stained and bubbled, like it had suffered heat damage or something. Not a big deal. Like I mentioned, the room was neat and clean, which was the most important thing. I would stay there again.

Staff was super friendly. I'd stay again. No complaints. Fit all my needs.

Very nice property and the stuff is great!

It was great and felt like home

Staff were very nice. They answered all questions that we had. My only issue was the hotel was a bit nasty. The refrigerator had rust spots all on the sides of it, the bedsheet has stains all over it, and the towels has stains on them. I read reviews about saying there was a smell but I didn’t have that issue at all. It actually smelled good in the lobby and in our room. I would stay here again if I was in a pinch.

Poor Customer Service at Check in

Let me start by saying the front desk staff here is always 100%. They are very kind and open to helping when they can. My partner and myself have stayed at this location a few times on the last 6 years (under his name and under mine ) and I'm sad to say it seems to have gone downhill in the last few years. We tried another hotel across the street last year and opted to give this one another shot this year due to the full kitchen. (We come into town for Lost Lands and prefer to have the option to cook for ourselves) This most recent stay was not great. Unfortunately the room was very very damp and had a strong musty odor coming from the carpet, very similar to an old sock, which we assumed was due to the air conditioner and general lack of ventilation for the room. We did ask the front desk if they happen to have any of those odor absorbing gel buckets or moisture removers and they did happily provide a dehumidifier to help us. We did have to pick up a room spray while we were grabbing groceries. Which helped make the room tolerable while we were there. The overall cleanliness of this location has gotten worse. This stay for us did have is cleaning kitchen surfaces and dishes before use. This hotel just needs a deep thorough cleaning and it would be 10x better, to be honest. The walls are very dirty, there is just dirt/grime build up in cracks and crevices. Almost every surface seems to have a film on it. Anything that circulates air has significant dust buildup.

The staff that assisted when arriving were friendly and kind, very informative and helpful. My wife & I found the accomdations to be comfortable and we could easily stay here again. One displeasure was the hotel charged $10 to park, unless one joins their Sonesta Travel program. The location didn't appear to warrant such a fee (it wasn't, for example, located (downtown), and the parking lot could withstand some slight improvements.