I would definetly stay there again

Such a friendly hotel with lovely staff. The car park is an experience - a very narrow entrance through the building - not for the faint hearted. Rooms were spacious and super clean. Breakfast was decent. We will definitely stay again

Overnight stay, so not in hotel for long. Lovely , helpful receptionist who sorted our parking & told us all we needed. Room was London sized, so compact but enough for an overnighter with all the facilities needed. Shower was very good. Overall v good

Very good. Fully recomment

Great hotel that I will rerun to.

We arrived a little early and the welcome we received from the team was lovely. Friendly, helpful but polite. The car park is at the back of the hotel and is very tight to get to but take your time and it’s fine. Not a huge carpark so would suggest calling ahead or find somewhere else to park. There is a £12 a day charge from the time of check-in. The room was at the front of the hotel - I was a little apprehensive about noise from the street but from around 11.30pm, it stopped and didn’t disturb either myself or my friend. The room had air conditioning and was a lovely size, bright and airy with a small wardrobe and shelving. There was coffee and tea with biscuits. The bathroom was small with a double shower and was perfectly clean. We didn’t have breakfast. Checkout was easy with the staff asking how our evening had been and if we had found somewhere for food. Lots of local bars and pubs around to cater for all tastes.

Fantastic stay in a great location. The check in was made easy and any questions we had were answered. Highly recommend!

Paid extra for a suite for a king bed. When we arrived to our room it was in the basement with a damp smell very dreary room. The bathroom was cramped and needed to be painted. Nothing about this room was luxurious. There was a small window that looked at a flight of stairs which we closed the shades on because those same stairs were looking right into our room. The king bed turned out to be a pair of standard twins pushed together. Not twinxl which meant my feet were hanging off the end of the bed. They clearly had a larger bed in there at some point because the wall mounted headboard was for a super king. The mattress was hard as a rock and not comfortable at all. This is probably the worst stay I've had in years. It was very unexpected given the price paid for the room and the location.

Perfect for a short break, parking onsite was very handy but make sure you book this ahead of time. Breakfast in the morning was good, slept well.

Very enjoyable. Staff very friendly and hotel exceptionally clean. Twin room was a bit tight but the shower room superb with an excellent shower. Location was perfect. Fully expect to return.

Excellent stay!

Great service from all the staff

Poor check in, bathroom with cracked tiles and toilet, and the button to switch from bath to shower mode on the tap was so thick with limescale it wouldn’t move, so we could only use the bath. We complained every day and were told it would be fixed, but it wasn’t. Two months earlier my daughter-in-law’s car was vandalized in the front car park, but because I’d prepaid I couldn’t cancel our booking. Shame because it is a great location in Chiswick, which is an area of London we used to live in, and is a lovely part of London. Altogether a disappointing experience.

An excellent hotel in a great location. Very clean and quiet with an very good breakfast provided. Close to some great bars and restaurants and only a short walk away from the underground station. Staff were all very friendly and we will return in the furture.

Absolutely love staying here. Super friendly staff, always spotless, convenient for the tube, lots of eateries close too

Very clean and confortable. Great location with plenty of resturants nearby. Staff were all friendly and welcoming.

Room small ( single) noisy when next door shower is used quite noisy

Room was too small for 2 people with luggage

Very convenient place to stay, including parking and access to the tube. Rooms was great: clean, tidy and had everything we would expect.

The hotel and its staff were lovely the room was on the small side for a couple would be ok for a single person or a couple for One night but felt small and cramped at times.

Sadly, I didn’t stay for long enough to take for use of all the facilities. It was in a lovely position and the staff couldn’t have been friendly. The room was clean and more than comfortable. Thank you

Check-in was friendly and efficient. The room was clean and had a nice deep bathtub. The soundproofing was not great; I could hear nearby conversations into the night and in the morning. The room lacked an amenity I've grown to appreciate in city hotels-- a mini-fridge. But the wifi hurt me most. When I logged on, it warned that there was a 20GB per day limit, which I wasn't worried about -- I knew I wasn't going to use much data. I logged in and immediately set my phone by the bed, expecting to receive a morning WhatsApp internet call. When I woke up, I discovered that during the night, the system had QUIETLY LOGGED ME OFF AND WAS WAITING FOR ME TO LOG IN AGAIN -- perhaps because it resets itself each day -- and so I had been INTENTIONALLY taken offline and never received the WhatsApp call. I have never experienced this behaviour before from a hotel internet system. It seems unnecessarily petty.

Clean, convenient, comfortable and pleasant staff. Lots of good restaurants only a few hundred yards away. Convenient for tube too.

Great stay at this hotel with excellent service. Breakfast was plentiful and being coeliac there was a good understanding of this and a great offering.

Excellent location given restauration options available and public transportation access. Personnel respectful and helpful

Front desk staff was excellent and very helpful. Hotel is within easy walking distance of underground stations.

Bedrooms were rather tired in their appearance (although bathroom shower was good). Probably the hotel is in the process of updating but downstairs rooms were noisy at the front of the building.

Lovely staff, quiet location and great breakfast. Only reason for 4/5 was the pillow was average quality so bear in mind if that stuff really matters to you

Lovely hotel . Very quiet and nice. Highly recommend.

Reasonable place to stay on the Chiswick High street. I stay here each time I'm in London.

Loved the feel of the hotel, great breakfast and super friendly staff

Always a pleasure staying here. Staff are so polite and helpful. Highly recommend!