Breakfast not as good as other Holiday Inn Express I have stayed in

Lyndsey and Lee were very kind and friendly to us during our stay. It’s in a great location and the parking was free. It was quite expensive for what it is so probably wouldn’t stay again unless it was cheaper.

Family room booked well in advance. Autumn stay. Room was very hot when we arrived- 27 degrees. Put fan system on straight away and went out for a few hours to let it cool down. Came back to find it at 27degrees. Window handle was missing so couldn't get any air in. Rang reception to be told fan system was broken in hotel and they wouldn't come to fix/ look at window. No spare rooms to move us to. Would not have stayed but we had had a drink with dinner out. No one slept as so hot and stuffy. Poor customer service. Would not stay again!

Enjoyed our stay at this hotel. Main criticism was the noise and music till after 2.00 in the morning

Daniel at reception was very polite and friendly

We arrived early so we really appreciated getting a room right away. However, the overall feel of the place is just tired. You have to use your key card to turn on the lights, but they only stayed on for around 20 minutes and then you had to take the card out and reinsert it. Surprising that the only hotel in a sleek shopping area on the water isn't nicer.

Excellent weekend in Portsmouth

Great location in Gunwharf to access shopping and bars. Friendly staff. Free parking for first 24 hours. Room compact but bed comfortable. However room and shower room was very tired and in need of a refresh.

Typical Holiday inn Express. Bit chaotic on arrival - better signing to entrance when driving would be helpful & bigger area to unload as no space - had to drive into large underground car park (plenty of space) but then walk back long way carrying stuff to hotel. Room was fine though bed mattress sinking in middle a bit & noise outside woke us early on Sunday. Sunday breakfast at 09.30 was certainly peak time - only one poor woman racing around trying to clean & clear tables was woefully insufficient despite her heroic efforts. No spare tables. Food stock on display very diminished & not stocked up in time - it got better by 10.15. I guess many folk stay for shopping & the shops opening later on Sundays means most will want to come down for the last hour of breakfast - as this is clearly a known factor, maybe staff and prepare better for it? Staff were helpful. great to have the parking All in all, you are paying a premium for the location and nothing else

The staff were friendly but professional and very helpful, especially Marie Ann

Staff very polite and helpful. Quite a lot of eating places close by. The choice for breakfast was really good. However the icing on the cake was that the parking, although in a multi story car park, was free.

The property was central for my needs as I was visiting friends and needed to use public transport to get about. There were also plenty of eating places if I needed them of an evening.

Hair in kettle mould on shower curtain Duty glasses plates and cutlery at breakfast

Everything was fine, except the beds are too small. King size would be better as there is plenty of room for one, so surprised they are not available as standard in each room. Your competitors do.

Great location for our purpose, good cleanliness and friendly staff, breakfast has improved from our last stay, nice sounding for a weekend stay.

Everything was fine. I will stay here again. Comfortable and convenient.

Great place to stay convenient for Ferries

No drawers,

The bedroom was serviced well. There was only one chair in a twin room. There were no spare pillow. Breakfast was satisfactory but not good in comparison with other hotel chains. Fruit was very sweet as was the fruit compote. It was good to have jars of jam and marmalade instead of silly little jars. However, they were very sweet. There were never enough tea spoons at breakfast.

Hotel and Staff, simply exceptional….breakfast fantastic, Holiday Inn Expresses in the US should come here and learn, definitely would highly recommend.

Great location and quiet room

Great poistion for all purposes

This property was first off a little difficult to find. Signage was not very visible unless you were directly in front of the building. Getting to the front desk was difficult getting to having to go up a floor to get to it. A small portion of the staff was helpful, however some were not friendly and acted like they had better things to do than be helpful. The breakfast was just ok. There was no variety. The room was nice and clean, but the air conditioner was on the fritz. Had to have maintenance come up and look it over. It was fixed and the room was comfortable. My stay overall was good, not great.

The breakfast options were limited. Staff, on the other hand, were very helpful.

Very enjoyable stay. Breakfast was good, lots of choices. Staff all very friendly and helpful. Nice and easy check in. Thank you.

The room was really neat, but we had to ask to get the fold out bed made up, then ask for a bigger duvet for it. Staff very friendly though, and gave the family ice-cream on arrival which was nice. They also made sure we were aware of discounts we could use locally. The only negative was it was squash not juice with breakfast which was a tiny issue.

Great location for Waterfront activities……extensive breakfast. Attentive staff.

A very small room that is not very accessible.

Very convenient spot, close to all amenities, great location. Felt the hotel was fine for our two night stay, felt like it needed a bit of a face lift, didn’t smell great in the hallways near the room, musty. Room was ok, apart from one thing…the bed was small for two of us and mattress not great, every time each of us moved the other one did too, really not very comfortable. Breakfast was ok. All in all, an enjoyable stay, but some improvements could be made and felt it was quite expensive taking into account the above points.

Great location

Excellent location

The hotel was perfectly fine. The beds were comfortable and the shower pressure was good. The building is a bit dated and the hallways could use some lighting and paint. The staff were excellent, and very friendly, attentive and helpful.