great place - small & cozy

Very quiet , if that is what you’re looking for. Small and cute

All of the staff members that we encountered were above and beyond expectations; namely, Cadesa, Jamie Tarine, and Dhalia, Sadesa.

Staff was great

Sunset at the palms was hands down the most romantic vacation we’ve ever had. It was our 20th anniversary and SATP made every effort to make sure our vacation was amazing. Kadian the concierge was awesome at making sure everyday was special for us. The staff, the food and the entertainment was all so romantic. Highly recommend this place for couples!

We love it here! Such beautiful grounds, fantastic service, kind and helpful staff, best beaches. We love the tree houses. Food is always good and we love the slow pace of this quiet and tranquil resort.

It’s very nice. Love the staff, very friendly and nice

This place is amazing! Staff is incredibly friendly and super helpful. It's a smaller resort which we liked. Food is the best we had at an all inclusive resort. Best part is the beach which is clean, warm and shallow. Only downside for us was it rained a lot and lots of mosquitoes. But that's Mother Nature for ya!! Will definitely be back, it was our 20 year anniversary and so happy we spent it there

The room was ok. There was a problem with the hot water, but they fixed it. I didn’t like the view for an upgraded room. The pros are the Customer service. They are genuine and really care about you. You are not just a number. The bartender in the main lobby was awesome. Dahlia at the front desk was awesome. Bianca was also great. I would come back again and again strictly off of Customer service. And the beach is beautiful. If you get there early enough, you can have your own hut

I wouldn’t say that the sunset at the palms was terrible but it wasn’t great either. For an all inclusive ADULTS ONLY I expected more. they really got to setup with their drink menu and add some entertainment. The taste of their cocktails was questionable and by 9pm the place was dead. It felt more like a retirement home than a vacation destination. Not to mention their pool was always dirty. Getting into the the water felt like swimming in a pond, all slimy with creatures floating around. On the bright side the room were supper pretty and clean. The staff were all super nice and friendly. This place gives expensive motel vibes, somewhere you go to eat and shower, unless maybe you’re in your 50’s then maybe the vibe might hit different

The property was beautiful, the food was amazing and the staff was great! Some of the bathrooms needed to be fixed or upgraded but would still recommend to others.

the property itself is nice and have a lot of privacy but the food options could be better and they should include room service with the price you pay instead of charging extra for it. only 1 restaurant is open most days and your other option is buffet. The food quality is pretty good but as I said they should be more options esp for lunch and snacks.

Was a great place with great staff. Staff was always happy and very helpful.

The description and pictures displayed about the property are deceiving. The property is very small and the beach is across the street and it closes at 7pm. No late night walks along the beach. When we arrived we were checked in and given two formal dinner dates and times. After being checked in we were told we were getting a tour of the property. The tour consisted of a walk in about a 20’ circle. The restaurant, pool, coffee bar, piano bar and gift shop could all be seen without leaving that circle. We were taken to our room which was disappointing. The fixtures were in need of repair. The decor was severely outdated. Outside of the window was a huge swarm of bees that were living inside of the siding. I pointed this out twice and it was never addressed. The pool has a total capacity of 12 people. Not exactly what you expect at a resort. The entertainment was basically non existent at the property. Several night you have just piano Paul playing, one night karaoke, one night a band (this was a stretch). Dinner each night was very limited with few choices. Lunch was typical grill style food but not a buffet. Breakfast was the same every morning. The pancakes and waffles were so hard you couldn’t eat them most days. Other days they had a crunch to them. Again very limited choices for breakfast. The two formal dining experiences were very poor the food wasn’t good. One of them was basically leftovers. I’ve stayed at better for a lot cheaper.

This place is exquisite!! If you are looking to go to Jamaica and have the luxury of an all inclusive but a relaxed and intimate time with your partner this is the place to go. The food was some of the best food I have ever had. The staff did a perfect job of being friendly, professional, and personal with each person here. It has been a great experience for my wife and I celebrating our 20th wedding anniversary. The only downside I could say is be sure to bring big spray as the mosquitos are bad at night even though they spray every night. I cannot wait to come back to this resort again.

Sunset at the Palms is a wonderful, quiet escape. This was our second time here and we did see that some areas of the property have not been kept up very well. As well, some of the staff seemed "unhappy" and perhaps annoyed with extra requests. However, the beach is amazing! If you want to do anything or go anywhere from the resort, you either need to shop on the beach (bring american dollars), or pay through the nose for a taxi.

Beautiful, relaxing place to stay. I would recommend staying here again.

Excellent staff and good food. The beach area and beach bar was excellent.

I liked the jungle look of this place. It was very unique. Although, the amount of bugs were insane. The property is ver low key and calm. If you are looking for nightly entertainment, this is not the resort for you. The food was decent and I could always find something to eat. I found the staff to be very friendly and respectful.

This resort is definitely not like the resorts we've stayed at before but it was well received and we enjoyed our stay very much

Everything was amazing! Thank You so much!

Our stay was nice - this is a very nice resort. It is geared towards couples and isn't lively in the evening, which was a plus for me. Staff was friendly and the room was clean.

Exceeded all our expectations! The pictures don’t do it justice, and the staff is absolutely wonderful. Probably the best all inclusive resort we’ve ever experienced. We’ll definitely be back.

We had a good stay. The staff was friendly and food was good. Make sure you bring some bug spray. Definitely a more laid back crowd. This is a smaller boutique hotel so don’t expect the loud music and spring break vibe. Lots of travelers seemed to be annual visitors to this property

Love it peaceful and the chef was awesome

I had the best week at Sunset. I wanted a peaceful and tranquil week away from the busyness of day to day life and I got just that. The room was incredible, beautifully decorated and nestled in the trees - birds visited my balcony and it was so bliss laying on the lounger. I spent most of my time by the beach or pool and eating the delicious food - I recommend the jerk chicken and rice and peas. The staff went above and beyond to make my stay unforgettable. They really care about guest experience and making sure you have the best time. I want to give a special shout out to all the staff who made my time at sunset magical: Dahlia, Shanika, Bianka, Cornelius, Damion, Kirk, Tamika, Nadine, Fitzroy, Syllan, Claudette, Clévon, Linford and Gerald. Thank you for a wonderful stay in paradise, I will definitely be back next time in Negril.

I loved how I felt like I was part of the country and there was not a lot of concrete around. The staff were amazing and the relaxation vibe was everywhere!

Beautiful garden throughout with lots of birds.

Stayed for 4 nights with my girlfriend and very much enjoyed the experience. This place is good if you want to just lay by a beach or pool and drink and eat. There’s nothing remarkable about it, but it does all the most important things really well. Beach access is no problem and bar, food and clean bathroom facilities are all right there in addition to plenty of lounge chairs, towels and water floats. Pool is the same with the addition of the swim up bar and hot tub. Food is fine, but we weren’t expecting 5-star gourmet. For us it was tasty and plentiful. Alcohol is available everywhere without any hassle. We weren’t looking for nightlife but the karaoke night turned out to be a lot of fun and a great chance to meet other guests. Overall a true “veg-out” type stay but just what we were hoping for.

Initially, we weren't quite sure about it since you had to cross the road to get to the beach. But, it was worth it. The private, upgraded experience everywhere was fantastic. The beachfront area was so different than the neighboring concrete hotels/resorts. Private huts, butlered food and drinks, even more foilage. And the peacefulness on our balcony/porch was stunning. Definitely going to return.

The staff was wonderful. I loved the "tree houses". I loved the coffee bar (although it was staffed sporadically). The food was mediocre at best. The shower head desperately needed maintenance. The water squirted in all direction - not an exaggeration! The worst was when someone l loved dearly was fatally hit by a car and l had to go home early, l was told l had to write an email explaining why l had to leave early or they would charge me a penalty fee. Since l had paid for the entire week and was not asking for a refund of any kind, l can't figure out the justification.

We stayed here for 7 days for our honeymoon. It is very quiet and peaceful. The crowd is definitely on the older side which helps. They have a few things for entertainment, but it is pretty much just different music. The food was great! The chicken club on the lunch menu was AMAZING. Dining options were limited but the food was still amazing. All of the staff was super kind. With how small the resort is, you really feel like a guest. The drinks were strong and amazing. I loved that they gave you a plastic-reusable cup at the pool and beach so you could take your drink in the water. The water was soooooooo warm and so beautiful! They have the water sports right on the beach. We only tried paddle boarding but it was super easy to set up and find! We loved coming back from a long day at the beach to a tidy room, thanks to the housekeeping staff! The rooms are treehouse style, so there were some tiny bugs here and there, but nothing that bothered us. Sitting on the balcony and listening to the birds was so nice. Our only “complaint” was there were a few things that could have been cleaned a little better, such as the shower head/faucets/handled and a makeup mirror in the bathroom. You could tell it was just from age and being somewhat outdated. The shower was amazing though. We would definitely stay here again though, and look forward to coming back to beautiful Negril!