Everyone was very kind and helpful. Breakfast was amazing!!

The hotel were adamant there was no parking spaces due to construction then all of a sudden people had parked there?! Then the room had a table in there but no chair? I asked if I can use a chair from the dining area I was told I have to get it myself and bring it back. In checkout a lady was being told oh madam everything is ok, if you need any chairs we will bring them to you however many you want. The lady saying this sounded Easten European, apologies im of wrong. I’d like to know where this politeness and level or service was when I requested one chair to do my makeup. Also I asked if I could borrow their microwave to heat something, I was told they don’t have one by 4 people yet the same day in the evening my partner came down and he was able to use the microwave? Your customer service leaves much to be desired! We will not even begin to mention the nonsense that happens out the front of the hotel, sounds like screaming banshees. Never again On the plus your bed was comfortable

Staff were wonderful. I would definitely stay there again.

It’s an hour by train to central London, Croydon is a bit unsafe. Breakfast was good though

Great

I came from a longer journey in Somerset and was returning to Scandinavia. I wanted to be close to the airport to catch my flight the following morning. The area around the hotel isn’t very inspiring but the hotel itself is a good experience. The room was spacious and comfortable, and the staff were friendly and helpful. The breakfast buffet exceeded my expectations. Short walk to the train station with swift connections to Gatwick Airport. Would be happy to stay here again.

Hotel ok outside Hotel not safe

Hotel was very good usual expected standards of Holiday Inn Express. However stay was tainted a bit by how noisy other guests were in the night and early morning in corridors, no care on shutting doors carefully, and very loud conversations. No consideration! Maybe I was just unlucky!

Hotel was clean and inviting. Rooms were lovely and beds were comfortable but the heating systems is terrible. Very cold in the rooms. Breakfast was very good

Really enjoyed the stay at Holiday Inn at Croydon. We had arrived much earlier than the check in time - in view to leave our baggage. We were pleasantly surprised by front desk staff (Ali) who kindly accomodated us and checked us in as there was a room available. After the flight to London, this was really a welcoming gesture. Overall, good and quiet room with a view, great breakfast and very courteous staff.

The room need more space.

Very enjoyable and great for Holiday Inn Express. Rooms were very clean and staff extremely friendly and helpful.

Booked a room for 4 people. The room given did not have space for 4 people and staff did very little to help the situation. Made for a very uncomfortable stay.

The facilities and cleanliness were all very good. Staff were helpful. Breakfast was generous and provided plenty of choice. The location is someway out of the centre of London but still accessible by train. The hotel is close to local amenities for food and supplies.

We were given the wrong information at reception with reference to parking. Due to the information given, we ended up with the parking ticket.

Love this place

Beautiful accommodations. Close walk to restaurants. Friendly and helpful staff

The Hotel is clean. Best shower we've used to date! The staff are very friendly and accommodating. Would definitely stay at this Hotel again 👍

The area very rough

Very clean, spacious room. Very friendly and attractive staff.

We were given parking infront of the hotel which was very convenient

Amazing staff!!

Perfect accommodation

Nice hotel in not the nicest location. Staff extremely professional, reasonably priced.

The website offers parking but when you get there you’re told there is limited parking, meaning the 3 spaces that is used by the staff??

Generally, the property was wonderful and the staff were very professional in attending to guests. One other thing, the breastfast was fantastic.

The breakfast was very simple. The staff was very very nice and always willing to help. The general upkeep of the property was excellent. Very clean. Also it’s walking distance to food and shopping. I will be back in a couple months.

Clean rooms, good breakfast

Excellent!

Good for the business trip, but location not attractive and facilities basic.

Lifts

We stayed for a week, great breakfast, space efficient room which was clean and comfortable and the friendly staff were always happy to help.