When I checked in the lady did not know that there was a Military discount even though it was on the wall as a picture. Then, I had to wait for her to walk the property to find a room with a working a/c. Once in my room, found roaches in the room, it smelled like someone was just in there smoking a cigarette, the TV was on as if someone was just in there, and the bed was not made properly, like someone was just in there. Then when asked if we could get another bath towel, we were told no only 1 bath towel and 1 hand towel per room. That was not enough for my husband and myself.

store is close by

The shower walls were very dirty and needed cleaning. The floor throughout my room was very dirty. Also the bed sheets didn't look clean and the comforter on the bed was also dirty. With all the people standing around in the hallways and around the parking lot, I didn't feel very safe

My guy who stayed there ,one of my employees Said he would not stay there again

We had bugs in our bathroom and our tub shower. We also had very dirty floor in the in the bathroom with lots of hair.

Room was filthy. Dirty tub and towels. Sheets were dirty and blankets had burn holes in them. Bugs on floor. Towels and pillows were dirty. Took 40 minutes to check in bc no one was at the desk. No iron or ice bucket. Fridge was nasty.

Not only is there an apparent lack of understanding as to how a check-out time works (10:00 am reminder, apparently), there’s also a problem with the staff. The gentleman who ran the counter during the day repeatedly made rude, unnecessary comments; in addition, he shouted at me to provide a PIN number… Not something I’d expect to provide verbally for the gentleman sitting at the counter, considering I was outside (next to other customers) due to their covid regulations requiring them to use the ‘night window’. The floor was dirty when I walked into the room. I found several roaches in my room during my stay. The bathroom (room 263) had a very bad, long-term smoke/mold/mildew smell. Even opening the bathroom door made it reek. To add insult to injury, upon checkout I was informed of an ‘additional $10/night fee for my dog’. Several issues with this - first of which being that my dog was WITH ME at check-in. Not only that, but when I extended, I had her with me at least once. Upon checking out, I was informed this means I lose my $50 deposit. There were constant gunshots ringing out from across Augusta, and this is several nights in a row (stopping around 11 pm-12 am). There were police officers there at least 3 days of my 5-day stay, including one night where there were 3 police cars parked in the lot. The area is pretty bad, to say the least. The Burger King/Spinx next door had police there nearly every night, for perspective. 0/5. Would not recommend.

The property is old and in extreme disrepair. The area appears to be unsafe as the lobby is locked and the registration is accomplished via a "service" window.