We had an amazing stay at Palazzo Stern. The hotel is absolutely beautiful. It is on the grand Canal with a lovely terrace. But in addition to the hotel, the staff is superb. They went above and beyond to meet our every need. I would highly recommend this hotel and will definitely stay here when I return to Venice.

Great location. Great staff. Beautiful hotel.

Absolutely wonderful top to bottom.

Breakfast service brusk. Lacked caring. Food mediocre at best. No, not even that… Electrical system is old and tired. No accommodation for any USB plugs. TV did not operate with remote. TV is old and small. Jacuzzi tub (fine bubbles?) is so slippery it’s scary and uncomfortable to take a shower. Water pressure from overhead depended on gravity. Building overall is beautiful. Former mansion. Jordi and Junior both get big thumbs up. We liked the location and neighborhood.

Hotel staff provided excellent service. Hotel conveniently next to vaporetto stop.

We had a wonderful time. The staff is friendly and welcoming. Everything was wonderful. The location is excellent.

Very wonderful welcome from Giordie and the team who couldn’t do enough to make our stay fantastic. What an amazing setting, it’s not often you can stay in a real Venician Palace - the architecture and decor is beautiful. Breakfast or evening cocktails on the veranda are a great opportunity to relax and soak up the history, romance and atmosphere of Venice. Highly recommended!

A beautiful palatial like home converted to a hotel. Perfectly situated next to vaporetto stop. Very friendly and helpful staff. The only problem we experienced is that the heating controls Don’t really respond well to the settings. We had some nights that were a little bit too hot and also a little bit too cold. Other than that everything was great. It was our second stay there.

This is an amazing hotel right on the grand canal with beautiful rooms and great service including turn down. There is a vaporetto stop only a few feet away so getting around was a breeze.

This hotel is located in a great spot on the Grand Canal. It’s close to #1 stop for the public ferry that travels up and down the Grand Canal. Friendly and very informative staff. They help arrange transportation from the airport that greeted us upon arrival. Helped us map out our local travels with the public waterways. Beautiful hotel.

Amazing property in perfect location

The hotel is stunning and in a fantastic location. The Ca'Rezzonico vaporetto stop (Line 1) is right outside the hotel and the airport boat (Alilaguna) also picks up at that same stop so it is super convenient for getting around Venice. The surrounding neighborhood also feels more local with busy restaurants, espresso bars, and some of the best wine bars with super affordable cicchettis. Also as a fun fact, this is the same hotel where they filmed the beginning of The Italian Job (newer remake) The one thing to point out is that there is a "free" water taxi ride to Murano to check out the glass factory. While technically the water taxi and tour of the glass factory is free, we felt super uncomfortable as it became clear it was a sales pitch to try to sell us some very expensive glassware and the sales guy kept pressuring us to try to buy something from his store. Other than that experience our stay here was fantastic.

Great location, friendly staff and beautiful hotel!

We loved being right on the Grand Canal and watching the varied boat traffic from the comfortable and beautiful patio. We had breakfast once— kind of pricey but with multiple selections—and dinner once, which was one of the best dinners on our trip. The service at meals was exceptional. My only criticism, a very small one, is that we could find only one outlet in our room for charging our phones, but we understand this is a historic building, perhaps difficult to retrofit for modern electronics. We managed and thoroughly enjoyed our stay.

Beautiful room with incredible views over the canal. Great staff and incredible terrace to dine in the evening and have morning breakfast.

We had a beautiful stay in a canal side room. The view from our room was stunning but we also enjoyed late nightcaps on the terrace. The food and service were equally great. It is a great place to enjoy the bustle of the Grand Canal and truly a palace. However, If you are looking for tranquility, you may be better avoiding the Grand Canal

This is a beautiful building and property in an excellent location. The staff was extremely friendly and helpful. We were traveling with our two teenage kids so we needed a room to sleep four. We were given a suite on the split level between the first and second floor. It was very private and quiet but the ceilings were very low and it was a bit cramped and claustrophobic. The bathroom was large, lovely, and modern. I was able to see one of the other rooms with high ceilings and it was amazing. Definitely would stay again but in a different room.

They brag by sending private emails to you offering a private transfer boat. Then, when you reach out to schedule they inform you that you must have a 3 night stay before you can utilize the private transfer boat.

The property is beautiful both inside and out, particularly the lobby areas. The ease of access with the adjacent vaporetto stop is very convenient. The staff is extremely friendly, helpful and accommodating from the front desk to to the restaurant and bar.

This was my first stay at the Palazzo Stern and I hope I can always stay there in the future. It felt like living in one’s own palazzo on the Grand Canal. It is a truly boutique hotel where the staff were so welcoming and caring. Breakfast was excellent as was dinner. I can’t wait to return!

The property was well maintained. The staff went above and beyond to make sure our needs were met.

We visit Venice twice a year and have stayed in many of the hotels in this city. This visit was in late January; quiet and easy to navigate the city, but many good restaurants closed, which is a trade off for sure but overall a good time to visit the city. Palazzo Stern is right at the Ca Rezzonico “boat” stop which makes it very easy to go anywhere on the “1”, and (even better) the Alilaguna boat coming and going from the airport stops at the hotel door as well. Our problem with the Stern was the restaurant. Breakfast was NOT a buffet (these are back post-COVID) but food was served by a rather robotic wait staff which was annoying and unnecessary. (And the worst coffee in Venice!) The bartender in the evenings however should be commended for her TOP Negroni’s! The desk staff was very accomodating and helpful.

The property location was good. The front desk staff especially Jordi was very helpful. The morning kitchen staff Rani gave us great service. Overall we were very happy staying at this property.

Character and staff. Wonderful location and easy access to vaporeto.

We found the staff to be extremely pleasurable and helpful throughout our stay. The accommodations were superbly beautiful, with a nice vintage feel in a quiet neighborhood just outside of San Marco district.

Perfect location. Convenient to all of Venice by foot or boat yet away from the throng of tourists. Beautiful exterior and interiors, very clean and the service was very friendly and helpful. I loved this palazzo and would definitely book again.

Wonderful stay at this dreamy place; charming room that was surprisingly quiet at night, great beds and pillows, and the breakfast in the morning with the views of the water and heavenly pastries and coffees was the BEST. Can't recommend enough, you must go!

Great hotel right on the canal. Friendly staff and great service!

The stay way was absolutely amazing. The building, the decor, the room, the atmosphere is 2nd to none. The best in Venice. The concierge was so helpful. They made our visit so memorable. The helped schedule day trips and tours. They knew everything about Venice. The bar tender in the evening (woman with long black hair) was simply the BEST in all of Italy. She took care of all out needs and more. She was very hospitable, friendly, and kind.

Excellent hotel! Staff was wonderful as well as nice rooms and restaurant on the canal.

Building is museum-like with lovely art and Murano chandeliers. Rooms are uneven. Our friends had a very pleasant room with a great view while our room was dark with an odd layout. Breakfast on the patio was excellent.

I can start saying that this is an amazing building with a lot of history and beauty. Location is very convenient close to restaurants and water taxi. Unfortunately our suite was located on the third floor, the attic, where we were unable to enjoy all that it had to offer. The room was always very, very hot, it reached the 26c one day when we returned after our day out. It was a very hot 3 days in Venice and their system requires the card removed and everything shuts off. The air conditioning wasn’t able to keep up at our return even if we left all curtains shut before leaving. The heat was unbearable. No mirrors in the room, only one in the bathroom. Another issue we had was little spiders crawling on our bed pillows, I think I killed 7 of them. The staff was very courteous but we were never asked how we found our stay, not even at check out. I’m sure we were unlucky with the room assigned but for the price payed and all the positive rating and reviews we were expecting a much better experience.