Saffs are nice and helpful. Bathroom is so good.

No AC to warm up the room for duration of stay. Room cleaning was not upto Holiday inn standards.

Waited over an hour for food to be told we hadn't ordered anything! Very rude unhelpful girl behind the desk, more worried about going outside to smoke. Then when our order eventually turned up, it was wrong. Room shabby, broken items in the room and plug sockets not working.

Ctv on my room

Had lovely stay, staff were extremely friendly and accommodating. Will definitely be visiting again.

Everything you would expect from. Holiday inn Express......no complaints, except for a fpuld smell in the car park every now and then from seemed like some kind of overspill behind the hotel?

Lovely

Everything was spot on

great trip, people at the front desk were lovely & helpful. we had a great sleep.

Due to roadworks the hotel was a little difficult to get to, though this was not something the hotel could do anything about. The hotel sign is set back from the road and partially obscured by bushes. It can only be spotted at the last minute. However, once in the hotel the staff were welcoming and helpful. The rooms and public areas are clea and tidy and there is a handy bar and restaurant available.

The reception staff were very helpful. Breakfast was good. Enjoyed our stay. Would stay again

Small bed, only one chair. Difficult to get to, not advised obvious route closed by roadworks. Restaurant closed apart from breakfast so had difficulty getting anything to eat( as could not take dog into nearby restaurants and couldn’t leave her in room if we were out of the hotel). Tbh overall pretty grim ☹️☹️☹️

Excelent service. Friendly staff. Lovely breakfast included. Needs refurbished. Stained carpets, cracked mirror, uncomfortable bed.

Hotel needs updating it’s very dated and scruffy on places. Breakfast choice was limited and ran out of cooked products when a large party came. Beds are small and not comfy at all plus the quilts are strange. Normally love holiday inn but not this one.

For the first time in a long time, I have no complaint about an Inn. Thanks to the reception staff especially. I would like to know the wholewheat bread that I ate at breakfast cos I found my new favourite bread.

Standard holiday inn except bed seemed quite small.

Staff were great, main reception/bar was nice and modern. Breakfast was good. Room was clean if a bit basic and tired looking , but main thing stopped from giving a 4;star was rooms weren't that well sound insulated and was quite noisy from other guests, plus we booked 2 rooms and my in-laws TV was not working for the whole trip. Hotel was full so couldn't move them to another room and they could not repair :-(

All good

Bed was very comfortable and huge! Access off main road was poorly signposted. Once in it was fine but we missed the turning twice! Convenient location for our purposes.

Booked as standard room but got a disabled one which isn't a major issue but when one doesn't need these adjustments, especially in the bathroom, it is not comfortable. Bath was not clean around the edges, shower leaked spraying water everywhere.

The hotel staff were excellent. They were very helpful and nothing was too much trouble for them. The room was very clean and spacious. The breakfast was very filling.

Stay was good could have been cleaner, spire webs and such but over all good

Booked a twin room when we arrived they wouldn’t have even told me if it wasn’t for the fact I mentioned it , we would have only discovered she we got up to room , they only reason we chose this hotel was for the twin !

Very clean hotel, staff were lovley and breakfast was included in the price.

Resold my room, saying they tried to contact me (no missed call or emails) but because I didn’t check in they resold my room. Arrived late, hungry and tired, to be told this and no rooms left, so nowhere to sleep. Only offer partial refund. Absolutely appalling!

This is the second time I have used a Holiday Inn and the second time I was pleasantly suprised at the quality of the room. Anna on reception was especially helpful sorting out some invoicing issues. The only shortfall is the restaurant. The staff work very hard, but the reception staff have to take menu orders and serve drinks. My chicken burger was very unappetisting. The pizza looked the best option, but there's not much choice and portions were small. The vending machine was my saviour for crisps and chocolate!There is plenty of parking space and it's a good location.

This was the 4th time we’ve stayed here. Absolutely love it! The staff are so friendly and helpful. Lovely breakfast included in the price. The rooms are a great size, and have everything you need.

Good location, decent breakfast, nice staff …

Good breakfast. Could really do with some maintenance. Bathroom tiles badly need re grouting. Loose floor tiles. Not given twin room despite booking months in advance and mattress needed replacing, springs were popping and uncomfortable. Not enough electricity sockets and none near the bed.

we stayed for 2 nights,20 minute walk to the station for the train to Utilita arena, room was very clean ,breakfast nice and hot! A special shout out to Sophia who worked so hard all morning and nothing was too much trouble for her,all with a smile,a credit to the hotel.

Great customer service really nice clean rooms also will be back soon

due to flight cancelation was unable to stay and unable to cancel to claim refund