Conference room had no AC

The rooms were outdated. Some peeling paint, ok for a night.

This is the worst hotel I have ever been to I would not ever stay here again and I would not recommend the hotel to anyone, I am disabled when I looked at this hotel it said low height beds which I really need I called this hotel after I booked and they informed me they would be able to make this happened we get to the hotel and the bed was about 4 ft high I couldn’t get in the bed the toilet was leaking everywhere. The refidgerator didn’t work either instead of the 3 nights we only stayed one night for all the inconvenious they offered NOTHING as this is part of IHG I would dump them from your list They do not know how to take care of their customers this is the worst place EVER

Good

Good service

The facility overall has a tired, old feel to it. The first thing I noticed is the dirty floor mats at the entrance. The room was clean enough and absolutely fine for one night stay. It had a weird smell, not really unpleasant, just odd. The vending machine took my money without giving a drink. The pool is an absolute eye sore and a danger. There is only fencing around half of it and the water in it is completely gross with trash floating. I understand it's being worked on but it really was disgusting. That being said, the girl who checked us in was an absolute gem! Young but so professional, efficient, and very pleasant. An asset to this otherwise "tired" hotel.

Everything

The hallways did not have air. We had the air set on 65 when we were in there, but when we would leave and come back it would be set back on 85. We would need a new key card each time to re-enter the room because it would not let us in (no we did not keep the key by our phone). Housekeeping never came. The front desk would not answer. We were locked out of our room for 30 minutes because we could not find anyone at the desk to reactivate our card. The TV in the room was broke and staff could not fix it. We had no shower pressure in our room so we had to go to our friends room to use their shower.

The pool was closed but the staff was great!!! Room and beds were clean, large tv and a/c was cold.

Impressed

This was a very nice place to stay. Clean, nice pressure on the shower with hot water. The biggest drawback was the breakfast - ended up eating out every morning.

I got charged for 3 nights instead of 2 and when I tried talking to the front desk she was not at all helpful. She just kept saying the same thing over and over “that’s not what my computer shows” I showed her my bank statement and my confirmation email and she didn’t even say anything she just stood there blankly. When my friend who was staying with me went down to ask for more pillows there was no one at the front desk so she stood there for 30 minutes waiting for someone. The hotel itself is fine but I found the staff to be less than helpful.

Room was dimly lit. Only 2 lamps, no lamp on desk or on one side of bed. Light in bathroom was very dim, by wife could barely see to put on makeup. Bed was only about 12" from heat unit which made it a chore to get out of. Mattress was much too soft for me. Once I got into bed I sank into the mattress and could not move. No pool, "under construction".

Vending and ice machine out of order. Upon check in their system would not take any one of my cards, which is not a problem with my cards. I kept getting fraud alert texts which isn’t because I’m out of my home area. I notified my bank of travel plans. I had already paid for my room it was only for incidentals.

It smelled clean when we walked in

not enough lighting in room. shower needs some kind of non-slip material on floor.

I worked on this hotel during original construction… It has been well maintained. Beds are very comfortable…Staff is great. The big negative was the pool is not available and is an eyesore. Possibly even danger as covering has rotted and degraded…

There was a mixup with our reservations but the desk clerk worked it all out within minutes! Very nice, clean hotel!

The check-in and out was very fast, room spotless clean and all appliances in working condition. I'd liked to have more light in the bathroom and the shower floor was very slippery. Decent breakfast. Will stay here again on my next trip

Greeted and welcomed by a very friendly manager. Check in and out was breeze. Great fresh food at a reasonable price right in hotel. Price was very reasonable. Very clean and room was a nice size not cramped. Will definitely say here again in the future

Staff were nice, like the gaming room and dining option.

We had a nice stay

The stay was great, comfortable bed, great breakfast, cleaned and smelled nice. Lots of restaurants just across the street. The pool is being "redone" but has been since 2022. So was upset no pool.

The staff very helpful. He arranged the shuttle pickup for us although it was very late.

Very clean & comfortable.

Room was nicely furnished and clean. Front desk staff was very helpful.

Super nice staff! Clean, comfy, well priced. Only negative I have is the pool was closed.

The staff is really good. It’s not often I can post this. I watched the General Manager interact with guests and staff. She was very welcoming and on top of a very busy lobby. The best hotels will always have their GM’s on the floor. The lobby was really pretty with very nice tile and lots of places to sit. There is a restaurant on site that’s good also. I’ll definitely stay there again when I am in Bloomington

Clean rooms very polite at the check in no hassle with reservations.

Location and Room were very clean, well presented. The phone in the room did not work at all and kept lighting up all night, kinda annoying but no big deal. the carpet near the tub was frayed, this should be trimmed. The jets on the tub did not work. there is water damage on the ceiling that was not repaired well i assume from the next floors jet tub having a leak at some point. we had to get the front desk clerk involved in fixing our TV to connect to the internet for the streaming services advertised, you still have to have your own accounts and then get them to bring you a TV remote to connect to the hotel wifi... a bit of a pain and misleading advertising. this room is also advertised as soundproofed... not a chance not even close. we could hear kids running up and down the hall all night, people talking in the morning, water running in adjacent rooms, etc. breakfast was good and the people were nice and helpful. it was a decent time

Very clean, spacious room. Comfortable bed but the pillows are terrible. Friendly service, quiet and very enjoyable stay other than the pillows.

Staff was generally unhelpful in resolving issues with the room. We were put in the wrong room first go around and fixing that took more time and effort than was worth it.