When we arrived we were asked to pay, we had paid in advance. The lady at the desk said they didn't have any notification of this. I showed her my receipt. Another member of staff arrived and said it had been paid, after he checked my receipt. The lady gave us an envelope with the card for our room, it had 'room pre-paid' written on it. In the room the bedroom only had a net curtain for a large sash window, and some of this was hanging off the hook. We went down to reception to discuss this. The staff told us there was nothing that could be done, no other rooms available. They said the rooms were soon to be updated. We left after our stay feeling that we had not been valued as customers.

Stayed here four or five times now, great location, close to everything! Staff always really friendly and helpful, can’t fault them, great breakfast, nice bar to relax in, in the evening! However this time we stayed in room 101, which really needs decorating! The walls and skirting were painted pink, there were no pictures or mirrors on the wall, the dark brown floor boards looked out of place, there was an old table and two chairs in the corner and two old bedside tables. It really is a miserable room to stay in. We have not had any issues with other rooms at this hotel, so we’re left a bit disappointed on this stay!

Great comfort

Great stay

Spent 4 nights at this hotel. Room was basic, bed was comfortable. I would have like a choice of herbal teas. Also it would be great to have bigger towels. Tne breakfast each morning was great, goid choice and well cooked. Both of Exeter main train station are in easy walkable distance. All the staff were friendly and helpful. I would definitely stay again if in the area.

Very nice breakfast

Good Good location easy to get to places. Breakfast was really good Good shower Bad Beds uncomfortable. Dated property Mould in bathroom No A/c but fan provided

Really nice hosts and a great breakfast. Very good value accommodation in the heart of Exeter.