Handy spot to stay in. Smallish windowless room but was clean, had everything we needed, good value for money and in a good location. Staff are very friendly and helpful. A good choice.

Unfortunately there is not window in the room what I booked. 😕

i received a lovely warm welcome to cocoon. it is a little walk from the city centre which is not too bad however the final stretch can feel like uncomfortable especially late at night and as a female walking alone. the hotel itself was as to be expected for the price. i opted for a room with no window. i was preparing myself for it to be really warm through my stay but actually it was really well ventilated. i ended up cold through the night which is very unusual for me! there’s also a desk fan provided. the room was basic but comfortable. it is definitely rough around the edges and upon closer inspection, needs a deep clean but for the price paid i really cannot complain! if i find myself in liverpool again i will be checking availability here again!

The staff were exceptionally friendly and helpful. We were checked in early and were offered help with directions if needed (we travelled there for a concert). The room was on the smaller side but for what we paid during a peak night it was still great value for money, plus the bed was really comfortable and the bathroom was really spacious. Would definitely recommend

That’s the only word I can use, OK. It was clean overall but dilapidated in places. The no windows is a plus for us as we like it dark! There was a lot of noise from upstairs (I think we were possibly under the pub) loud music and then what sounded like rearranging furniture both at 2am and again at 9am. We were in town for Taylor Swift so I understand everything was inflated and we just booked whatever was available, but the price definitely feels like a rip off now we’ve stayed. Overall, just OK.

Only two issues. Both minor. Kettle wouldn't switch off automatically. Wouldn't pass a pat test. Unexpected fire alarm sounding at 5 am. Luckily it was canned immediately so not real but could have done without it.

Great location, around the corner from Philharmonic Hall. Next door to 2 pubs. Short walk to Lime Street station and 10 minute walk to Albert dock. Lots of shops and places to eat very close. Comfortable, spacious apartment. Helpful, friendly staff.

Very good for the money.

It was perfect for what we needed. It is next to a pub that was packed in garden when we stayed so that was loud but didn't bother us. There was no dishcloth or tea towel so was tricky to wash up. Great location was about 10 minutes from station, lots of food places and pubs nearby.

Great for the price

The staff's assistance was very kind.

There was a lot of construction work in the area .

Great location, and it eased my son’s worries about hostels

All good

Good location, decent place , it’s exactly as described, right next to a spoons if you fancy that. Walking distance to town and clubs.

Really clean hotel, friendly staff, comfortable bed, brilliant toilet facilities, a really good bargain hotel.

Amazing stay staff were fabulous

Extrrmely warm greeting, very polite and proffessional i booked an apartment and it was spotlessly cllean withh everything you need.

No one there when checking out at 8am but was fine just left the keys

The night attendant was brilliant. Very welcoming, helpful and friendly.

Room was nice , very quiet. Good location !

Bed was super comfy and had all facilities I needed

Room has enough space.

I always stay at this hotel when I’m down in Liverpool from London. The hotels are clean, the location is not far from the city centre and the customer service is 10/10. I have zero complaints and would very much recommend other visitors to choose this hotel for their stay

The staff at reception were very friendly and helpful. The bathroom and room looked clean, the bed was comfortable, the room was warm and there was a heater if required. For a double room there was not much space to move around in however it was nicely decorated.

Excellent value for money in very good location, I had a basement double room with good size bed, room was clean and tidy. Reception staff were very nice and friendly and I would definitely use this hotel again.

Amazing location just by the royal philarmonic in the cultural quarter, 5 minutes walk to all the major sights, very clean rooms and friendly staff.

Decent place…could use new pillows.

Cocoon is located opposite St Lukes Bombed out cathedral on the opposite side and up about 500 yds. Reception is of a hostel type albeit the staff were very friendly & helped us book a taxi back to the Airport. (Yeah we tried Uber too!) Room was a bit small - very comfy bed & lovely clean bathroom wit great shower. Its not the 5 star Ritz but you ain't paying 5 star prices either. Luggage storage cost £1 per bag but was safely stored away from reception in a locked room. Recommended for its value.

Staff were great behind the desk to assist with check-in and check-out! Shower was great

Some small problems surrounding a little bit of mould but it didn’t disrupt our stay! Overall very comfortable and staff were so friendly and helpful! We’d stay again!

Clean room and bathroom . Comfortable bed. It didn't matter to me that the room had no window as I found I slept better. Great location. 5 minutes walk to the interesting Bold St. restaurants and shops. Also easy to walking to shopping centre and sights. A good stay.